Ratings based on 192 Verified Reviews

3.9 out of 5
84% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix AZ

The Palm Rock was a great place to stay in Makati.

Posted Jan 29, 2018
Pros: The rooms and the hotel staff. The rooms are well designed and a perfect fit for me.
Cons: Not anything I can think of except the breakfast you get in the morning.
Location: Located by the Power Plant mall which I think is the nicest mall in Manila. It has everything you need in one place. Makati Avenue just minutes away.
The Palm Rock was a really nice hotel and a good location near the Power Plant mall. All of the hotel staff were very nice. It was really helpful to have the front desk get a cab within minutes. The rooms were better than I expected. Really clean and attractive.
Comment from Hotel Management
Jan 31, 2018 by Jeza Jalocon, Hotel Management
Hi Sir Rick, Thank you for your feedback. We appreciate that you have taken the time to enumerate the facilities and services that you liked. Our staff will also be happy to know that you found them friendly and professional. We would also like to thank you for your good feedback regarding the breakfast. We will let the management know about your suggestion to offer a wider variety of food selection for our guests to try. We look forward to being of service to you again when you are around the Manila area.
4 out of 5
by ronald

Palm Rock Value

Posted Nov 17, 2017 on Hotels
The Palm Rock is a quiet & pleasant small hotel. Ideally located near Power Plant centre & business centre. My only suggestion for bathroom improvement is to place a light above the mirror. Impossible to see reflection in the gloom
Comment from Hotel Management
Jan 12, 2018 by Jeza Jalocon, Hotel Management
Dear Mr. Ronald, We apologize for delay of our response to your review. Thank you for taking the time to highlight your observations and we regret to hear about the inconvenience you experienced. We truly appreciate your comments and we hope there will be other opportunities for us to be of service to you.
4 out of 5
by Jocelyn

Posted Nov 13, 2017 on Hotels
Good
Comment from Hotel Management
Jan 12, 2018 by Jeza Jalocon, Hotel Management
Dear Ms. Jocelyn, Thank you for taking the time to give feedback regarding your stay at our hotel. It was our pleasure to be of service to you. Hope to see you again at Palm Rock Residences.
4 out of 5
by A verified traveler from HK

Room is nice and clean

Posted Nov 9, 2017
Pros: location near the working place
Cons: Wifi signal should be stronger
Location: location is close to APS but surronding light is not bright enough
Good for business stay but the wifi signal is not strong enough
3 out of 5
by Lucy

It's ok for the price

Posted Sep 14, 2017 on Hotels
The hotel is not in a nice location. Too close to local residents, schools and too much traffic. No hair dryer and room compliments. But rhe staffs are nice and friendly
3 out of 5
Recommended
for Everyone
by A verified traveler from Calif

PI vacay

Posted Jul 25, 2017
Good location,nice staff,clean room but I saw 3 cockroaches during my stay there.
Comment from Hotel Management
Aug 12, 2017 by Palm Rock Residences, Hotel Management
Hi, Thank you for taking your time to post your review about our hotel. We are pleased to hear your comment about our hotel's location, staff and hotel room. Thank you for raising your concern. Rest assured that our rooms are being inspected on a regular basis to prevent the same experience from happening again. Your feedback has been noted and rest assured that the management will be advised regarding this. Again, thank you for your feedback. We hope there will be other opportunities for us to be of service to you.
5 out of 5
by Kim

Posted Jul 23, 2017 on Hotels
It was a nice place to stay on a quiet transition going back to work.
1 out of 5
by leo.b from south korea

never, never, never stay here

Posted May 29, 2017 on Hotels
after midnight all streets the hotel is closed. not worth staying there. close to a mall if u willing to walk a quarter mile for food.
5 out of 5
by A verified traveler

Once again Beyond Satisfied

Posted Apr 21, 2017 on Hotels
Every time we stay at Palm Rock it's an overall beyond pleasant experience
4 out of 5
by A verified traveler

Very good

Posted Mar 16, 2017 on Hotels
The location of the hotel was hard to find at first, but it is close to a shopping mall and I was very happy with the staff.