Ratings based on 214 Verified Reviews

4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from memphis tn

Great place

Posted Nov 29, 2017
Great stay. Walking distance to mall.coffee shops restaurant.
Comment from Hotel Management
Nov 30, 2017 by The Management, Hotel Management
Thank you for your perfect rating and for considering Somerset Millennium Makati as a great place. Great to note as well that the strategic location of the property worked well for you. We appreciate the valued patronage and we look forward to welcome you back.
5 out of 5
by Eddie

Posted Nov 13, 2017 on Hotels
The staff here is awesome. The place is so well maintained. Only thing I don’t like is the parking space, but the hotel is GREAT
Comment from Hotel Management
Nov 25, 2017
Thanks for staying with us. We appreciate your feedback! Apologies for the inconvenience you have encountered for our parking space. We hope to welcome you back at Somerset Millennium Makati and rest assured we will have a parking space for you at our basement for your convenience.
4 out of 5
Recommended
for Families
by A verified traveler from Manila, Philippines

Spacious and close to an upscale mall

Posted Oct 30, 2017
Pros: Breakfast was included in the cost and it was ample. We could partake of the buffet and also get something a la carte.
Cons: Door lock wouldn't latch right away. We had to push/pull to make sure it's properly closed. Parking was scary to maneuver; too steep.
Location: Family Mart at the ground floor; Greenbelt Mall just 2 streets away.
The apartment was very spacious, with 2 bedrooms, 2 baths, common living/dining and kitchen areas. It had all necessary appliances and utensils. Airconditioning was excellent. No view though. It's in between 2 other buildings. No pests, no smells. Doors closing often noisy along the corridor. Room service had limited choices and prices are expensive.
Comment from Hotel Management
Nov 13, 2017 by Bert - Ascott Host, Hotel Management
Thank you for your feedback Yolly. We look forward to having you stay with us again!
5 out of 5
by A verified traveler

Posted Oct 30, 2017 on Hotels
I had a great time staying with this property. Surprisingly close to Greenbelt. Exceeded my expectation.
Comment from Hotel Management
Nov 13, 2017
Thank you for your feedback. We look forward to having you stay with us again!
4 out of 5
by Michelle

Posted Oct 28, 2017 on Hotels
Comment from Hotel Management
Nov 13, 2017
Thank you for your feedback Michelle. We look forward to having you stay with us again
5 out of 5
by Simon

Would stay again

Posted Oct 20, 2017 on Hotels
3 night stay on business. Good clean hotel with good facilities and services. In room massage and barber was quite a good standard. Would happily stay again.
Comment from Hotel Management
Nov 13, 2017
Thank you for your feedback Simon. We look forward to having you stay with us again!
2 out of 5
by Mae

One of the oldest brands of Ascott here in Manila

Posted Sep 27, 2017 on Hotels
The building is old
Comment from Hotel Management
Oct 6, 2017 by Katrina, Hotel Management
Dear Mae, Thank you for your feedback.
5 out of 5
by adrian

satisfied

Posted Sep 19, 2017 on Hotels
Security/ bell hop could have been a bit more helpful in handling luggage, but overall very nice place, great location for the Makati night life. Semi-challenging for cab driver and others to find.
Comment from Hotel Management
Sep 30, 2017 by Katrina, Hotel Management
Dear Adrian, Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. We also acknowledge your feedback regarding our bell service. Please ensure that this will be relayed to the team and we shall work towards improvement. Warm regards, Philip Barnes General Manager
3 out of 5
by A verified traveler from Saudi Arabia

Housekeeping

Posted Sep 11, 2017 on Orbitz
Pros: location
Cons: closed supervision
Location: shopping, cafe
Hotel is nice, but required to improve some of the guest services. Housekeeping need to be close supervised, room closeness is not to the standers, everyday have to call for bath towels. reception hard to answer the phone.
Comment from Hotel Management
Oct 6, 2017 by Philip Barnes, Hotel Management
Thank you for your feedback. We read with much concern about the unpleasant experience you encountered during your previous stay with us. We always encourage our residents to bring their concern to the Duty Manager at the time when the issue arises. The purpose is to ensure that his/her concerns are addressed promptly with the objective of making his stay with us a pleasant one. In this instance, the management of the property was unaware of the incident and is very sorry to learn that you were left with an unpleasant experience. We hope you can give us another chance to serve you better at Somerset Millennium Makati. Once again, our sincere apologies. Warm regards, Philip Barnes General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Mumbai

Good Hotel close to Greenbelt

Posted Aug 25, 2017
Location: Close to business district & Offices. Greenbelt Mall extra walking distance as well as restaurants. Very convenient.
Second stay here and it was very nice. The close proximity to the malls & restaurants is a plus point. The staff is very nice. The rooms comfortable. Wifi very good.
Comment from Hotel Management
Sep 4, 2017 by Sue Ponnudurai, Hotel Management
Dear Kanwar Deep, Thank you for finding time to write a review of your second stay here at Somerset Millennium Makati. Once again, thank you for your patronage. We look forward in welcoming you back soon.