Ratings based on 165 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ireland
Terrible value for moneyPosted Jun 28, 2017
There is nothing inherently wrong with the Mandarin Oriental in Prague. However, at a rate of $700/night for a room with a terrace, the value for money is really not there. Furthermore, if you've stayed in other Mandarin properties around the world, you are guaranteed to be disappointed. The staff are excellent, impeccably trained and very helpful. Likewise, the location is excellent, within a couple minutes walk of Charles Bridge, but not so close for the noise or number of people to be an annoyance. However, outside of the location and staff, there's really nothing good about the hotel. The Spices restaurant serves a poor buffet breakfast - the food is left for hours and if you're a late starter you'll be eating luke warm food that's been sitting there for hours. Furthermore, it's not included in the room rate, so you will be paying a premium for what is a rubbish buffet breakfast. The room was comfortable. However, we paid an extra $100 for a terrace that was roughly 1 sq metre and with a giant bush that completely blocked out any view. Absolutely disgraceful to pay a premium for this. Last but not least, Wifi is an extra charge. If it was 2012, this might be acceptable but at $700 a night to be charged for Wifi is simply unacceptable. Overall while the Mandarin is an ok hotel, there are likely 100 hotels in the city that are better value for money with service and facilities as good, if not better.
Comment from Hotel Management
Jul 31, 2017 by Maximilian von Reden, General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your review of Mandarin Oriental, Prague with the Expedia community. I regret to hear that your stay at Mandarin Oriental, Prague did not fully meet your expectations. All our guests' feedback is extremely important to us; please rest assured that your comments were shared and discussed within the entire hotel team. Thank you for your comment regarding the Wi-Fi charges. These can be avoided upon creating the online Mandarin Oriental profile when each guest receives a password to the complimentary high speed internet connection. Thank you for highlighting our superb location and the attentive service of my colleagues. I hope we will have an opportunity to welcome you back to our beautiful hotel in the future. With my warmest regards, Maximilian von Reden General Manager
Posted Apr 13, 2017 on Hotels
by Lai Kuan
Highly recommendPosted Mar 29, 2017 on Hotels
No doubt that this is one of the leading hotels in the world. Excellent service, spacious & comfortable room. Only the location is too far from shopping area
by Jennifer L
Posted Feb 6, 2017 on Hotels
Nice location, service was excellent. Close to Prague Castle and Charles Bridge on a quiet street away from the crowds.
by A verified traveler
Beautiful hotel!Posted Dec 2, 2016 on Hotels
Great hotel, beautiful city. Amazing food!
for Everyoneby A verified traveler
Posted Sep 15, 2016
Great location and the staff were really fantastic
by A verified traveler from Santa Cruz
Santa Cruz Travel club does PraquePosted Sep 5, 2016 on Hotels
Customer Service truly exceptional!! Just off the St Charles bridge but a quiet beautiful neighborhood .
by Grant from Los Angeles
Amazing hotelPosted Aug 3, 2016 on Hotels
Perfect hotel for a romantic getaway in Prague! Take the furnicular up to the observatory. Walk Charles Bridge, see the Lennon wall. And then relax at the best hotel in the city.
Posted Jul 28, 2016 on Hotels
for Couplesby A verified traveler from Brazil
Great memoriesPosted Jul 21, 2016
Pros: Location, condition, staff, food
Cons: Wifi should be free in a hotel like this
Location: Near great cozy restaurants
Great location, the place is fantastic if you imagine it is an old monastery. Historic details were preserved and premises are great.