Ratings based on 3,173 Verified Reviews

4.1 out of 5
90% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Singapore

Posted Sep 14, 2019
The rooms were big and clean, breakfast was decent as well. I liked that the hotel tried their best to cater to the crowd during breakfast by expanding to the ballroom. The hotel is convenient and a 10 minutes walk away from jonker. Because of the huge number of guests, the lifts took quite awhile.
3 out of 5
by A verified traveler from Singapore

Posted Sep 12, 2019
Hotel is within walking distance to malls and main attractions. Hotel staff are friendly and attentive. However, the condition of the hotel is not the best. Room condition is a little dated and needs revamp. Bathroom should be cleaner.
Comment from Hotel Management
Sep 13, 2019 by Hatten Hotel Melaka - The Administrator, Hotel Management
Dear Linda, Thank you for your review. We are delighted you enjoyed our central location which is indeed perfect for exploring many attractions within Melaka. However, please accept our sincerest apologies for the shortfalls you had encountered. We viewed your comment in good faith and shall addressed the issues accordingly for immediate remedial. We look forward to welcoming you back again soon. Kind regards, The Administrator
5 out of 5
by A verified traveler from Singapore

Posted Sep 8, 2019
Very grand. Although more expensive than the nearby imperial heritage, I have to say that it definitely is a more worth while experience.
Comment from Hotel Management
Sep 10, 2019 by Hatten Hotel Melaka - The Administrator, Hotel Management
Dear Haziq, Thank you for taking the time to write us a review. We are pleased that you had an enjoyable stay with us. We pledge to provide the finest service and facilities for our valued guests and we are glad that you have good comments on our hospitalities and facilities. Therefore, comments like yours will definitely motivate us to further strive for excellence. We certainly look forward to your next visit. Kind regards, The Administrator
5 out of 5
by A verified traveler

Posted Sep 6, 2019
Comment from Hotel Management
Sep 7, 2019 by Hatten Hotel Melaka - The Administrator, Hotel Management
Dear Valued Guest, Thank you for rating us 5/5! We are delighted you had enjoyed your stay with us. We pledge to provide the best in accommodation for all our guest. Thank you again for your feedback and we look forward to welcoming you back again soon. Kind regards, The Administrator
4 out of 5
by A verified traveler

Posted Sep 4, 2019
Comment from Hotel Management
Sep 5, 2019 by Hatten Hotel Melaka - The Administrator, Hotel Management
Dear Valued Guest, Thank you for taking the time to rate us. We hope you had a memorable stay with us and we can't wait to welcome you back soon! Kind regards, The Administrator
4 out of 5
by A verified traveler

Posted Sep 1, 2019
The hotel was quite well located. The staff were all very friendly and helpful. The buffet breakfast was range was quite good. The food quality OK.
Comment from Hotel Management
Sep 2, 2019 by Hatten Hotel Melaka - The Administrator, Hotel Management
Dear Valued Guest, Thank you for your review. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. Kind regards, The Administrator
5 out of 5
by A verified traveler from San Diego, CA

Posted Aug 30, 2019
Great shuttle service to Jonkers Street. Terrific morning breakfast buffet.
Comment from Hotel Management
Sep 2, 2019 by Hatten Hotel Melaka - The Administrator, Hotel Management
Dear Carol, Thank you for your review. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. Kind regards, The Administrator
4 out of 5
by A verified traveler

Posted Aug 28, 2019
Comment from Hotel Management
Aug 29, 2019 by Hatten Hotel Melaka - The Administrator, Hotel Management
Dear Valued Guest, Thank you for taking the time to rate us. We hope you had a memorable stay with us and we can't wait to welcome you back soon! Kind regards, The Administrator
3 out of 5
by A verified traveler

Posted Aug 27, 2019
Comment from Hotel Management
Aug 27, 2019 by Hatten Hotel Melaka - The Administrator, Hotel Management
Dear Valued Guest, Thank you for taking the time to rate us. We hope you had a memorable stay with us and we can't wait to welcome you back soon! Kind regards, The Administrator
5 out of 5
by A verified traveler

Posted Aug 25, 2019
Comment from Hotel Management
Aug 27, 2019 by Hatten Hotel Melaka - The Administrator, Hotel Management
Dear Valued Guest, Thank you for rating us 5/5! We are delighted you had enjoyed your stay with us. We pledge to provide the best in accommodation for all our guest. Thank you again for your feedback and we look forward to welcoming you back again soon. Kind regards, The Administrator