Ratings based on 3,164 Verified Reviews

4.1 out of 5
90% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 25, 2019
5 out of 5
by A verified traveler

Posted Aug 23, 2019
I like all the amenities in the hotel
Comment from Hotel Management
Aug 23, 2019 by Hatten Hotel Melaka - The Administrator, Hotel Management
Dear Valued Guest, Thank you for rating us 5/5! We are delighted you had enjoyed your stay with us. We pledge to provide the best in accommodation for all our guest. Thank you again for your feedback and we look forward to welcoming you back again soon. Kind regards, The Administrator
5 out of 5
by A verified traveler

Posted Aug 17, 2019
Comment from Hotel Management
Aug 19, 2019 by Hatten Hotel Melaka - The Administrator, Hotel Management
Dear Valued Guest, Thank you for rating us 5/5! We are delighted you had enjoyed your stay with us. We pledge to provide the best in accommodation for all our guest. Thank you again for your feedback and we look forward to welcoming you back again soon. Kind regards, The Administrator
3 out of 5
by A verified traveler

Posted Aug 16, 2019
Comment from Hotel Management
Aug 19, 2019 by Hatten Hotel Melaka - The Administrator, Hotel Management
Dear Valued Guest, Thank you for taking the time to rate us. We hope you had a memorable stay with us and we can't wait to welcome you back soon! Kind regards, The Administrator
5 out of 5
by A verified traveler from Singapore

Posted Aug 12, 2019
Stayed here many times. Convenient location to food, shopping, etc
Comment from Hotel Management
Aug 13, 2019 by Hatten Hotel Melaka - The Administrator, Hotel Management
Dear Valued Guest, Thank you for making us your preferred choice of stay. We are happy to hear you had an memorable and enjoyable stay with us every time you visit. Comments like yours will definitely motivate us to further strive for excellence. We certainly look forward to your next visit. Kind regards, The Administrator
2 out of 5
by A verified traveler

Posted Aug 11, 2019
1) Waiting long for check in for Premier booking 2) Room card was not function well and take up to 30mins to rectify 3) Special request to have additional towel was not
Comment from Hotel Management
Aug 13, 2019 by Hatten Hotel Melaka - The Administrator, Hotel Management
Dear Valued Guest, Thank you for your review. We regret to note that your recent stay at the hotel was not up to expectations. We do appreciate your kind patience and understanding as we continue to improve our services to the level that you as our valuable guest so rightfully deserve. Thank you for your patronage and we look forward to welcoming you back again soon. Kind regards, The Administrator
4 out of 5
by A verified traveler

Posted Aug 8, 2019
Good service and facilities
Comment from Hotel Management
Aug 8, 2019 by Hatten Hotel Melaka - The Administrator, Hotel Management
Dear Valued Guest, Thank you for taking the time to write us a review. We are pleased that you had an enjoyable stay with us. We pledge to provide the finest service and facilities for our valued guests and we are glad that you have good comments on our hospitalities and facilities. Therefore, comments like yours will definitely motivate us to further strive for excellence. We certainly look forward to your next visit. Kind regards, The Administrator
4 out of 5
by A verified traveler from Kuala Lumpur

Posted Aug 7, 2019
The hotel is located centrally in Malacca. Easy to access to the malls. The lift is crowded with people all the time. This make the lift stop at every floor. Have to settle this issue with certain set of criteria so that the lift wont stop at each floor. The lift not functioning well sometimes not sure why
Comment from Hotel Management
Aug 8, 2019 by Hatten Hotel Melaka - The Administrator, Hotel Management
Dear Khal, Thank you for your feedback. We are glad you enjoyed our central location which is indeed perfect for exploring many attractions. We have also noted your feedback on the other issues and will address them for further improvement. Thank you. Kind regards, The Administrator
4 out of 5
by A verified traveler

Posted Aug 2, 2019
clean, spacious and pool-facing room has beautiful view
Comment from Hotel Management
Aug 6, 2019 by Hatten Hotel Melaka - The Administrator, Hotel Management
Dear YLK, Thank you for your review. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. Kind regards, The Adminstrator
5 out of 5
by A verified traveler

Posted Aug 1, 2019
Check in very slow. Need to improve breakfast selection
Comment from Hotel Management
Aug 2, 2019 by Hatten Hotel Melaka - The Administrator, Hotel Management
Dear Valued Guest, Thank you for your review. We are delighted you had enjoyed your stay with us. We regret to note that your recent stay at the hotel was not up to expectations, rest assured all your comments will be shared with the team for further detailing. Kind regards, The Administrator