68, Jalan Portugis, Off Jalan Kubu, Malacca City, Malacca
Reviews
6.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very near, convenient and walking distance to Jonker Street. Hotel parking available in front of hotel. Reasonable price for hotel room and services, 2 vending machines provided at lobby.
Hotel room sound proof is weak, as we can hear next room conversation and water sound.
Overall is good.
This hotel is a good place to stay to be honest, very clean and secure. Breakfast have reasonable choices, area around hotel is quiet but it’s a safe spot to layover or stay for a few nights.
just ok for 1 nite stay. room is small. but cleanliness ok except when we arrive, we opened mini bar there was food not removed. the stench unbearable for a while. we were at third floor. view temple’s backyard. there was one dog behind the room bark frequently during daytime luckily at nite didnt hear. location ok can go many interesting places on foot.
their room very comfort. but little noisy hear bulking dog.
Verified traveler
Stayed 1 night in Feb 2020
6/10 Okay
Verified traveler
Traveled with family and small children
Jan 4, 2020
the hotel is near to the jonker walk which is a plus. would have preferred if the sausages were replaced instead with eggs at breakfast at the hotel. breakfast was a let down.
Verified traveler
Stayed 2 nights in Dec 2019
4/10 Poor
Melissa
Traveled with family
Dec 30, 2019
Disliked: Staff & service
Breakfast buffet service very bad, the Chinese Aunty bad service and bad attitude 👎👎
Wouldn’t visit again this Hallmark Hotel Leisure 😠
there is no towel in the room , we requested for some time to have the towels. the bedsheet is dirty also we request to change they say they don have. there is also fruit fly in the room.
The whole building needs total upgrading. I am a frequent traveler and i never experience this kind of accomodation until this time. Hallmark Leisure Hotel in Malacca is so filty, the hallway and our room smells nicotine from smoking. The carpet looks yucky and smelly. I requested extra towel and i have to pay 20 Ringgit. The door in our room does not lock properly at the beginning. All in all is a terrible experience. Thank goodness is only for one night. I will not recommend this hotel to anyone.
Verified traveler
Stayed 1 night in Jan 2019
Response from Reservation on Jan 9, 2019
Thank you for your kind feedback.
Best Regards
6/10 Okay
Alvin
Jan 3, 2019
Alvin
Stayed 1 night in Dec 2018
6/10 Okay
Lichun
Dec 2, 2018
Lichun
Stayed 1 night in Nov 2018
10/10 Excellent
Daphne
Sep 10, 2018
Great location, good reliable service
Location was fantastic, 5 minutes walk to Jonker street and night market.
We drove up from Singapore, car park was right in front of hotel, within hotel driveway.
Hotel is ageing, could be cleaner. Breakfast is ok, not fancy. There are always hotel staff around. We called for housekeeping to open the safe, the person appeared within 5 minutes
Daphne
Stayed 1 night in Sep 2018
Response from Ronald on Oct 20, 2018
Thank you very much for the feedback. We look forward to your future stays.
8/10 Good
Verified traveler
Sep 3, 2018
The stay was good just that the toilet facilities is not that good.
Verified traveler
Stayed 1 night in Aug 2018
Response from Ronald on Oct 20, 2018
Thank you very much for the feedback. We look forward to your future stays.
8/10 Good
mohd adnan
Aug 28, 2018
pleasant budget hotel
so far all seems ok and satisfied
mohd adnan
Stayed 1 night in Aug 2018
Response from Ronald on Aug 31, 2018
Thank you very much. We look forward to your future stays.
the wardrobe was broken and one bulb was broken when i check in.the bathroom not clean, not expect much
Verified traveler
Stayed 1 night in Jun 2018
8/10 Good
Cousin
Jun 19, 2018
Liked: Cleanliness, staff & service, room comfort
The hotel is in a good location near the old city. The are several eateries nearby.
The breakfast provided is fair compared to other hotels in the city. This hotel could use a renovation. The fascilities, though okay for the room rates, are looking a bit tired.
Nice room at a reasonable price. Extremely satisfied with what I paid for.
Good value for money.
Will definitely come back again.
Leo Matthias
Response from Ronald on May 3, 2018
Thank you very much. We look forward to provide you with a good stay every time.
6/10 Okay
Vanessa, Kuala Lumpur
Mar 21, 2018
Liked: Cleanliness, staff & service
Convenient hotel close to Jonkers
The hotel was alright although I expected more prettier sight judging from the photos that was posted on the expedia app. However it's comfortable and clean. Budget friendly and convenient. My boyfriend and I had a really relaxing stay.
Vanessa
Stayed 2 nights in Mar 2018
Response from reservation on Mar 28, 2018
Thank you very much for the review. We look forward to your future stays with us.
Excellent hotel less than 10 mins walk from jonker street. Large clean room. Good bed and bedding. Free Hot and cold water machine on the landing. Good breakfast. Very close to the river.
Susan
Stayed 3 nights in Feb 2018
Response from reservation on Mar 28, 2018
Thank you very much for the review. We look forward to your future stays with us.
-Nice room except the smelly carpet flooring near the toilet door
-Got a TV with dvd player, small fridge and safe box
-Spacious room and toilet too
-Water dispenser
-Elevator lift
-Nice breakfast buffet
-Friendly and efficient hotel staff
Naqi
Stayed 1 night in Dec 2017
Response from reservation on Mar 28, 2018
Thank you very much for the review. We look forward to your future stays with us.
4/10 Poor
richard, singapore
Dec 19, 2017
Extra payment
Why do I need to pay rm10 per night per room when the heritage tax is rm2 per rm per night. Is the hotel over-charging non malaysian guests?
richard
Stayed 2 nights in Dec 2017
Response from reservation on Mar 28, 2018
Hi There,
RM 10 is Tourism Tax. This is specifically targeted towards non Malaysian and This is a statute from Royal Customs of Malaysia. On your confirmation voucher it clearly state that this tax is not included into your room rate. If you are Malaysian Citizen, this tax is exempted, other you will need to pay this Tourism Tax to Royal Malaysia Customs.
Hotel is just a collection medium on behalf of the Customs. We do not get to keep any part of the tax
6/10 Okay
Michael
Oct 19, 2017
slipper & newspaper no provide which mentioned in the website.
Phone not function.
Michael
Stayed 2 nights in Oct 2017
8/10 Good
Verified traveler
Oct 12, 2017
Liked: Cleanliness, staff & service, room comfort
Hotel room
The staffs are friendly. The location is good. The rooms are clean. Only one condition is the toilet in my room, the toilet has a slow flush.
Staffs: The front desk staffs were not very friendly. The cafe staffs, however, made our stay pleasant..good service at the cafe. Food was good too.
Room: we can hear aircond water tricklling, bed's spring was loud..also, i am guessing the bed was smaller than a queen.
Overall, Okay
Hazrina
Stayed 1 night in Aug 2017
6/10 Okay
ONG
Aug 12, 2017
ONG
Stayed 1 night in Aug 2017
6/10 Okay
Verified traveler
Jul 4, 2017
Liked: Staff & service
Good location
Good location, but, the stay is average.
Windows can't closed entirely and there was crack, as such, at night the air conditioner system outside was making too much noise for a light sleeper.
Definitely not returning.
Verified traveler
Stayed 3 nights in Jun 2017
6/10 Okay
lbh, penang
Jun 2, 2017
Liked: Staff & service
Nice hotel close to jonker street
Have a nice aircond just the chair I hope can change a better one.and I hope they can improve for the tv and dvd control with a cover at the for battery side.
Its too noisy n i cant sleep well...can hear the sound from outside eventhough the window is closed. The window is not able to close tightly and we can hear people talking downstairs. Opposite the hotel there is a carwash shop opens till midnight! Can hear people vacumming car...it's too noisy!
Verified traveler
8/10 Good
Verified traveler
Mar 13, 2017
Liked: Staff & service
Verified traveler
6/10 Okay
fiza
Mar 8, 2017
Liked: Staff & service, room comfort
Nice hotel with comfort bedroom. Only toilet got little problem - clogged toilet. Breakfast is fine. Overall was nice and worth it.
fiza
4/10 Poor
Kirana
Feb 22, 2017
Non smoking tourist area
We had no idea the hotel was situated in non smoking zone in Malacca. Meaning for smokers, you are not allowed to smoke in the hotel or in the public area which was classified as non smoking tourist area