Ratings based on 148 Verified Reviews

3.4 out of 5
79% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Penang

Posted Jul 11, 2017
Pros: Strategic location. Walkable distance (3mins) to Jonker Walk. Cons: Sound insulation of the rooms are a little bit poor.
3 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Is close to Jonker walk

Posted Jul 6, 2017
Good location but if I were to go Malacca again, I would like to book other hotel.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 29, 2017 on Hotels
4 out of 5
by KAREN

This traveler left a rating score only Posted Jun 28, 2017 on Hotels
1 out of 5
by A verified traveler from India

Worst staff

Posted Jun 28, 2017
We had experienced one of the coldest welcome to any of the hotels that we have stayed so far. So let me explain. We were checking in a bit late (around 8pm) and were asked for the security deposit (50 MYR). No issues with that. However, we had only limited amount in local currency and asked if we could pay the equivalent in USD cash. This was refused! I then asked him if there is any money changer nearby where I can exchange my USD into MYR. He said he had no idea! I paid him 50 MYR and completed the check in. We were then given the room access card and told that our room was in the first floor (elevator not working). The hotel layout is so complex that its really difficult to find your room for the first time. No staff was there to direct us to our room. There are multiple hallways and these are very poorly lit in some areas. We had to use the cellphone flashlight to find our way to the room. Location is quite close to the Jonker walk. But will never recommend this place. I hope the hotel employ better staff to provide the service.
2 out of 5
by A verified traveler

Old and a little run down

Posted Jun 22, 2017
Hotel is very old and a little run down. Floor is creaky and some corridor is not lighted up.
2 out of 5
by Chris

This traveler left a rating score only Posted May 11, 2017 on Hotels
4 out of 5
by May

This traveler left a rating score only Posted May 1, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

near to the shopping and sightseeing location

Posted Apr 20, 2017
good location to access all area like shopping, sightseeing, night market, pub, massages, local food. the breakfast is not that ideal. staff are very polite and friendly. the management has prepare the interinary for your visit stay for sightseeing and local delicacy .
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 17, 2017
Reasonable, walking distance to some restaurants and shops.