3 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
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Reviews of Aloha Gardens by Vacation Care

4 out of 5
Aloha Gardens by Vacation Care
Urb. Aloha Gardens, Avda. Del Prado s/n, Nueva Andalucia, Marbella, Malaga

Reviews

8.2

Very Good

Rating 10 - Excellent. 123 out of 346 reviews" "
Rating 8 - Good. 148 out of 346 reviews" "
Rating 6 - Okay. 46 out of 346 reviews" "
Rating 4 - Poor. 15 out of 346 reviews" "
Rating 2 - Terrible. 14 out of 346 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, room comfort
Amazing place
We keep returning to Aloha as we love it so much. Staff friendly and helpful.
Stayed 4 nights in Sep 2023
Response from Miriam - Reservations on Sep 19, 2023
Thank you very much for your kind commentsIt has been a pleasure hosting your group in our Aloha Gardens apartments.

10/10 Excellent

Paula

Traveled with group
Liked: Cleanliness, room comfort
Great location and very big apartment
Stayed 3 nights in May 2023
Response from Miriam - Reservations on May 16, 2023
Thank you PaulaWe are glad you have enjoyed your stay with us

10/10 Excellent

Martyn

Stayed 3 nights in Feb 2023
Response from Miriam - Reservations on Mar 8, 2023
Thank you

2/10 Terrible

Rafik

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is in very poor condition
Stayed 7 nights in Aug 2022
Response from Aloha Gardens Reservations on Aug 22, 2022
Hello RafikThank you for staying with us and taking a moment to share your experience. Your feedback help us to improve our services. Although we would have loved to know more about the issues you did not like about our accommodation, that would have been very helpful.

6/10 Okay

Douglas

Traveled with group
Disliked: Cleanliness
Low standard, dated, expensive
Overpriced for what it is, even for Marbella. The rooms are dated, worn out and is in urgent need for repairs (lights, broken furniture) in the short-term and a full modernization in the medium-term. No amenities. I only stayed here because my initial booking had to cancel - and I will never return.
Stayed 4 nights in Apr 2022
Response from Aloha Gardens Reservations on Jul 22, 2022
Hello Douglas, Thank you for taking the time to leave a review about your experience at Aloha Gardens by Vacation Care. We are sorry you felt this way. However we are glad to let you know that every winter we work in the aparments doing improvements and renovations.

2/10 Terrible

Marie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I tried to explain that my elderly parents couldn’t go up and down that many steps all over the property. The front desk, Chris didn’t even showed empathy. The AC was also not working and everything smelled old and mildew. We left the same night and will dispute the full 3 day stay that I paid for
Stayed 3 nights in Jul 2022
Response from Aloha Gardens Reservations on Jul 18, 2022
The property was in perfect coditions, obviously you did not read the description of the property before you booked, which clearly states that it is not suitable for people with walking difficulties

6/10 Okay

Richard

Disliked: Cleanliness
Poor maid service and smoking is bad!
Smelled like cigar smoke, no toilet paper, dirty or cleaning products for the kitchen.
Stayed 12 nights in May 2022
Response from Aloha Gardens Reservations on May 31, 2022
Dear Richard, Thank you for staying with us and leaving a comment about your stay. Your feedback helps us a lot. We are sorry that the cleanliness of the apartment was not satisfactory. We have informed the housekeeping department accordingly that this does not happen again. We hope you will stay with us again in the future. Best regards

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in May 2022
Response from Aloha Gardens Reservations on May 31, 2022
Muchas gracias Esperamos que vuelvan a alojarse con nosotros

8/10 Good

Brad

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Chris and his team took care of all things quickly and where great to deal with
Stayed 3 nights in Feb 2022
Response from Aloha Gardens Reservations on Feb 15, 2022
Thank you for your comments! We are very pleased to know we have met your expectations.

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, room comfort
Alpha townhouse
We know the block well having lived nearby all the staff very helpful we were upgraded from an apartment to a two bed townhouse nice surprise we would definitely return
Stayed 21 nights in Oct 2021
Response from Miriam - Reservations on Nov 19, 2021
Thank you very much for your nice comments We hope to see you soon

4/10 Poor

Cecile

Traveled with family
Liked: Cleanliness
Stayed 2 nights in Jul 2021
Response from Aloha Gardens Reservations on Oct 5, 2021
Thank you very much Cecile

10/10 Excellent

Verified traveler

Stayed 3 nights in Jun 2021
Response from Miriam - Reservations on Jul 19, 2021
thank you for your review

10/10 Excellent

Katie

Liked: Cleanliness, room comfort
Great apartment
Great apartment, location was perfect for where we wanted to be. I will definitely be staying here again.
Stayed 7 nights in Jun 2021
Response from Miriam - Reservations on Jul 19, 2021
thank you very much for your review. We are looking forward to welcoming you again at Aloha Gardens.

2/10 Terrible

carlos

Business traveler
Disliked: Cleanliness, room comfort
Poor cleaniness! Beware!
House of horrors concerning cleaniness! The apartment had not been cleaned for a very long time, thus there were spiderwebs (with the dead insects included) and a terrible smell to stagnant black water... if your do not mind some deep household cleaning work upon arrival, this property may be for you
Stayed 3 nights in Feb 2021
Response from reservations on Mar 5, 2021
We ae extremely sorry that you encountered a fly on your arrival, it must have been a very traumatic experience, we will inform the cleaners.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Good value
Trip taken during Covid lockdown w/5 family members. Good location, Clean Room and had full kitchen equipment. not happy about paying for parking but only 5Euro per day. Overall well worth the money.
Stayed 5 nights in Dec 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities
Lovely well equipped town house with two bedrooms and lots of outside space. We were right next to the children’s play area which was perfect. Stayed in a ground floor apartment last year and both were really well equipped for cooking and had a dishwasher with 2 tablets provided. Complex is kept really clean and smart and feels secure. Worth noting that due to the marble staircase I would avoid a town house with very young children. Having said that it was perfect for us and we will definitely return.
Stayed 4 nights in Feb 2020
Response from Miriam - reservas on Feb 27, 2020
Dear guest, is amazing to received such a good feedback from our customers. We hope to welcome you back very soon!

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019
Response from Miriam on Jan 11, 2020
Thank you for your feedback

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Miriam - Reservations on Jul 24, 2019
Thank you for your feedback

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Miriam - Reservations on Jun 19, 2019
Great feedback, thank you Sean.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property on the whole was very good. The grounds were very nice and well cared for, with 3 pools to choose from. The communication from Chris was excellent too. I was not impressed that they charged 20 euros to book a taxi for us! Next time I will arrange my own.
Stayed 3 nights in Jun 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 3 days.
Great place was absolutely love and great value for money. Will be returning again 100%. Italian receptionist from Napoli very helpful. Can’t recommend it enough.
Stayed 3 nights in May 2019
Response from Miriam - Reservations on Jun 4, 2019
Thank you very much for you nice comments Peter. It's fantastic to know our staff exceeded your expectations. We are looking forward to welcoming you again at Aloha Gardens.

8/10 Good

Verified traveler

Stayed 3 nights in May 2019
Response from Miriam - Reservations on May 22, 2019
Thank for leaving a review. Your feedback is very important for us.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Miriam - Reservations on May 10, 2019
Thank you very much for your feedback

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Good location, nice restaurant's Bar's and local supermarket all within walking distance.
Stayed 7 nights in Feb 2019
Response from Miriam - Reservations on Feb 26, 2019
Dear John, Thank you for the review. We do agree with you that Aloha Gardens has a very good location. We hope you come back in the near future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location and facilities. Really well equipped and very clean. Resort very well looked after. Plenty of restaurants near by. Only negative was ‘heated’ cover pool was still very cold!
Stayed 4 nights in Feb 2019
Response from Miriam - Reservations on Feb 26, 2019
Dear guest, We are glad you have enjoyed your stay with us and the fact you appreciate the apartment was well equipped and clean. As you have mentioned Aloha Gardens has a very good location surrounded by restaurants and very close to Puerto Banús. We have taken note of your comment about the heated pool. We hope you come back in the near future.

8/10 Good

Verified traveler

Stayed 7 nights in Nov 2018
Response from Miriam - Reservations on Dec 26, 2018
Thank you for your feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious accommodation , lots of steps to get to the apartment tho
Stayed 5 nights in Oct 2018
Response from Miriam - Reservations on Nov 5, 2018
Dear guest, thank you very much for your comment. We hope to welcome you back very soon.

8/10 Good

VINCENT

Liked: Cleanliness
Location is reasonable to walk to local shops and down to port area if you are don't mind a few hills. Complex is quiet and well set out around a number of pool areas. Apartment was ok but bed in main bedroom was uncomfortable and we slept in the single beds in 2nd bedroom, also the sofa had seen better days. Extra costs for parking in complex and use of safe in apartment.
Stayed 6 nights in Oct 2018
Response from Aloha Gardens - Reservations on Nov 7, 2018
Dear Vincent, your feedback is really appreciated. Your comments will be taken into account for future renovations. As you mentioned, there is an extra cost for the use of parking and safety deposit box.

6/10 Okay

Julie

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ok!
Apartment was well equipped and basically OK. We were supposed to have received a clean in our time there, but didn't! Noise was supposed to be kept to a minimum after a certain time of night, but wasn't and wasn't monitored! Overall tho, you get what you pay for!!
Stayed 5 nights in Oct 2018
Response from Miriam - Reservations on Oct 30, 2018
Dear Julie, your feedback is really appreciated. We are glad you found the apartment was well equipped. Cleaning: we provide 1 mid-week cleaning for stays at least 7 nights, in your case your reservation was for 5 nights. Noise: it is true that the community rules establish not to make excesive noise after 23:00h. Aloha Gardens has 24-hour security to help meet these standards. We will address this directly so it doesn't happen again. Kind regards

8/10 Good

Anthony

Liked: Cleanliness, staff & service, room comfort
Solid family fun
In general a good place to stay if you just want to swim with the kids. Good grounds and pool and a few restaurants and bars near but beyond that pretty you need a car.
Stayed 2 nights in Jul 2018
Response from Miriam - Reservations on Aug 16, 2018
Dear Anthony, thank you very much for your feedback. We are glad you and your family enjoyed the facilities of the complex as well the bars and restaurants in the area.

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely!
Fabulous apartments just a short taxi ride (7€) to Puerto Banus. Clean,safe & spacious. Wonderful well kept gardens.
Stayed 3 nights in Jul 2018
Response from Miriam - Reservations on Jul 12, 2018
Hello Mandy! We really appreciate your feedback! We hope to welcome back you very soon

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value all round
Have stayed here on a number of occasions over the years, and Aloha Gardens continues to deliver. Ideally located, well laid out, good facilities, helpful people, within easy reach of local amenities, comfortable. Good value all round, you can't really go wrong staying there.
Response from Miriam - Reservations on May 14, 2018
Dear Aidan, Thank you very much for your nice comments. We are glad you enjoyed the resort and the location and we hope to welcome you back in the near future!

8/10 Good

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Apartment
Stayed here for 3 nights with a group of 8 people. The apartment was very clean and spacious. The area was within walking distance to the beach, shops and harbor. The outside of the building could do with a tidy up, lick of paint. We definitely stay again.
Response from Miriam - Reservations on Apr 19, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

matt, birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great apartment exactly we’re we needed to be , close to bars and shops , more importantly just down the road from my friends apartment
Stayed 4 nights in Dec 2017
Response from Aloha Gardens - Reservations on Jan 8, 2018
Thank you very much for your feedback Matt.

8/10 Good

Andrew, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful Location
Aloha resort offers accommodation in a peaceful and relaxing location. The facilities were limited for families although for a week away and a roof top terrace, we seemed to cope well. The 2 bedroom townhouse was spacious and had all the facilities we would need. The resort is set behind a row of restaurants and bars although as you are set back we heard no noise. A great resort if your looking for a week away from it all. One tip would be to hire a car - we used firefly from the airport who were excellent. Without the car the days out would be limited as its a good 20 minute walk to Puerto banus. We parked at the front with no problems so didn't need to use the charged car park.
Stayed 7 nights in Dec 2017
Response from Miriam - Reservations on Jan 8, 2018
Dear Andrew, we really appreciate your nice comments. Hope to welcome you back soon.

8/10 Good

Sandra, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel but no heated pool!
Lovely Hotel and facilities. The apartment was a very generous size and the kitchen extremely well equipped, large rooms and plenty space for a family. We checked in early and the receptionist was very accommodating. She took our number and called 1h30 later to let us know that the apartment was ready. In the meantime, she offered the gym facilities for us to refresh which was very much appreciated as we travelled with a young child. However, the apartment smelled badly of stale cigarettes! The grounds are very well kept and you are only a 20 minutes walk to Puerto Banus which is very handy, 2 supermarkets near by with decent choices , again you can walk to both of them. There are a few restaurants/bar at the bottom of the apartments and we had lunch on arrival , food as excellent. The only major issue is that the website advertises heated pool and hence the reason why we chose it. However, it was not and we were explained that one pool is heated but that it takes a few day to warm up and they only start it at the end of October.
Stayed 4 nights in Oct 2017

10/10 Excellent

Ian, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice apartment, staff nice, helpful
Overall very nice location, near nice bars/ restaurants. Apartment was lovely only let down was the beds were very uncomfortable!
Stayed 7 nights in Oct 2017
Response from Miriam - Reservations on Dec 5, 2017
Dear Ian, Your feeback is really appreciated. We are glad you have enjoyed the location of Aloha Gardens. Kind regards!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accommodation
Clean, close to restaurants, shops and easy access to downtown. Friendly staff, clean apartement
Stayed 4 nights in Sep 2017

10/10 Excellent

Steve, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was a nice surprise - really enjoyed it--beautiful place.
Stayed 3 nights in Sep 2017

6/10 Okay

Ross, Norwich

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Poor Service + Facility
The Aloha gardens, does not have lots of Bar's and Restaurants close by, you need a Taxi to and from, unless you like a hike. There are lots of steps on the complex, if you are elderly and walking is difficult, you go up and down steps to the bar, to the pool, to the car park and so on. The rules around the Pool are the longest I have ever seen, It didn't say you couldn't fight, breath or have sex, but pretty much everything else was forbidden. The staff were not very helpful, a bit moody, the Bed in the main town house 16, was very uncomfortable, springs in your back all night, The toilet sprung a leak. After reporting to the receptionist, I had to call the emergency number, for them to send someone to isolate it, 10 - 15 minutes we were told, over 1 hour later, no sign of anyone, they finally turned up sometime during the evening, but we went out as it was our last night and didn't want to waste anymore time, we had already spent over two hours. We had a late flight at 21.55, we were instructed to check out at 10.00 > 10.30 am or pay over hundred and twenty Euros so we could stay in the town house until 18.00, even though we checked out at 10.30, the facilities in the Gym, for drying your hair, were non existent, and it was extremely hot in there. So no, we would not stay there again. It states very popular with Hen parties, I wonder Why!!
Stayed 3 nights in Sep 2017

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

6/10 Okay

noonles , UK

Liked: Room comfort
Disliked: Cleanliness
Reasonable but not great service
Nice apartment but not cleaned throughout stay. Take towels as only a few there which aren't changed. Lots of steps outside and inside apartment, so hard with buggy. Not too easy to find - don't use google maps!! Handy to have a car as 15 mins drive to Marbella .
Stayed 5 nights in Aug 2017

10/10 Excellent

SR, Pembrokeshire, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for hen parties
Roomy accommodation, beautiful grounds, lovely restaurants nearby. Friendly, helpful reception staff. Would definitely stay here again. Puerto Banus only a 5 minute taxi ride. Did need more sun loungers/ umbrellas near to pools.
Stayed 3 nights in May 2017
Response from Reservations Department on Jun 6, 2017
Thank you for choosing our Resort Aloha Gardens! We are glad to know that you have ennjoyed your stay with us. Your feedback is really appreciated!

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartments close to bars, restaurants and shops. Spacious, clean an well kept. 25 minutes walk or 5 in the car to the beach front. I would definitely book these again.
Response from Reservations Department on Jun 6, 2017
Hello Darren, Thank you for choosing our Aloha Gardens Resort for your vacation. We hope to welcome you back soon!

10/10 Excellent

MR A G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Good Value
We have stayed at Aloha Gardens on a number of occasions over the last few years. We find Aloha Gardens a very good base. Comfortable, Quiet, Well Appointed, Conveniently Located, Friendly Efficient and Helpful Staff, and overall very good value. The climate in Marbella is always very agreeable the whole year round.
Dear guest, Thank very much for staying Aloha Gardens one more time. Your feedback is really appreciated!!!

8/10 Good

robbie

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

georgia, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Apartments!!
Loved every single minute staying here. Apartments were spacious. Views of mountains were incredible. Walk to the port didn't take long at all! Would highly recommend this to anyone wanting to go. I'm just gutted I didn't book for longer! Will definitely be returning!
Response from Reservations Department on Jun 6, 2017
Dear Georgia Thank you very much for your comments! We are glad to know you have enjoyed your stay at Aloha Gardens. Your feedback is really appreciated!

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice affordable apartment.
Was very impressed with this apartment as it was extremely affordable the apartment was large with a lovely garden I had with table An chairs near the covered pool which meant we could still swim out of season. The welcome pack of food was a lovely touch. The reception girls were extremely friendly and welcoming. The room was spotlessley clean it had everything. The location was fantastic to 8 min drive to the port. But also outside apartment there was loads of shops bakery and a supermarket just down the road as well as cafes and restaurants. X

8/10 Good

julie, liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location beach/marina/beach/shops
Had a lovely apartment on ground floor by the indoor pool . Great location and also lots restaurants and bars on complex so never dull of an Evenning. Visited Marina which only 7 euro one way although had car nice to eat out have glass of wine. Great for families / couples although of a day would recommend car hire as lots of lovely places to visit e.g San Pedro/ Marbella/Gibraltar.