Ratings based on 346 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Swartha

Looks good from a distance.

Posted Apr 30, 2017
From a distance hotel looks great. Up close it needs lots of maintenance. Room was larger than normal but mould around bath and shower not good. Mini bar door hanging off. Room walls are so thin, we could here everything in adjacent rooms. Staff, best you could say would be miserable, with one exception two ladies behind the bar. Plus side pool area was very nice.
Comment from Hotel Management
May 2, 2017 by Enrique Castellanos JaqueDirector genaral, Hotel Management
Dear Simon We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments. Let us inform you that all our rooms is going to be renovate in two weeks, in fact, most of them are renovate just now. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests. One our best at Barceló Marbella hotel is our friendly staff, who try always to give our Guest the best service with the best smile . We apologize for the information you give us about the minibar door. We have infrom toour mantenience departamento in order to prevent futures incidents. We will like to have the opportunity to welcome you to Barceló Marbella hotel and make your next stay a real Barceló Marbella Experience. Look forward to see you at Barceló Marbella hotel. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester, England

4* HOTEL, GOOD LOCATION, GREAT STAY

Posted Apr 5, 2017
Pros: It is everything you would expect from a 4* Hotel and more.
Cons: Nothing to be improved on
Location: This hotel is situated near Marbella in the small town of Guadalmina. It has a golf course near to it.
This hotel is situated near Marbella in the small town of Guadalmina. It has a golf course near to it. The hotel is modern in its design and is very clean. The rooms are spacious and well equipped. There is free wifi available in all areas of the hotel. There is a gym and also a large outdoor swimming pool. We only ate breakfast and lunch at the hotel and found the food to be very tasty using fresh ingredients and was well presented. The staff are polite, friendly and helpful and show excellent customer service - especially the two receptionists Rosa and Sara.
Comment from Hotel Management
Apr 10, 2017 by Dirección, Hotel Management
Dear Customer, Thank you so much for sending us such kind and attentive words, we are very grateful. It is always a pleasure to receive positive feedback. Those words are the reason of motivation and satisfaction for the entire Barceló Marbella team. Our main aim is to make our guests happy, to give an unique and memorable experience, make them feel at home and to share unforgettable moments. Thank you again for sharing your experience, and we look forward to welcoming you soon Sincerely, Enrique Castellanos Jaque General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from gibraltar

Posted Sep 9, 2016
Frendily staff, very nice pool, very confortable beds a recoomended to go to benhavis resturante los abanicos top quality
Comment from Hotel Management
Sep 9, 2016 by Guest Experience Manager, Hotel Management
Dear Guest Thank you so much for sending us the information about your stay in our hotel, we are very grateful. It is always a pleasure to receive the feedback from our guest Our main aim is to make our guests happy, to give an unique and memorable experience, make them feel at home and to share unforgettable moments. Thank you again for sharing your experience, and we look forward to welcoming you soon Kind Regards Jose A. Guerrero Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2016
Friendly staff. We only had breakfast and dinner at the hotel. The spread for both meals was lovely, a lot of options.
Comment from Hotel Management
Sep 7, 2016 by Guest Experience Manager, Hotel Management
Dear Guest Thank you so much for sending us the information about your stay in our hotel, we are very grateful. It is always a pleasure to receive the feedback from our guest Sorry for the inconveniences. The Barceló Marbella staff work to offer to our guest a experience as they expect to enjoy. Thank you again for sharing your experience, and we look forward to welcoming you. Kind Regards Jose A. Guerrero Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from marbella

We loved are 10 night stay food great staff really

Posted Aug 18, 2016
A fair way from beach but you had a free bus daily. The pool and beds were excellent.
Comment from Hotel Management
Mar 25, 2017 by Guest Experience Manager, Hotel Management
Dear Allan Thank you so much for sending us the information about your stay in our hotel, we are very grateful. It is always a pleasure to receive the feedback from our guest Our main aim is to make our guests happy, to give an unique and memorable experience, make them feel at home and to share unforgettable moments. Thank you again for sharing your experience, and we look forward to welcoming you soon Kind Regards Jose A. Guerrero
4 out of 5
Recommended
for Couples
by A verified traveler from uk

Nice hotel perhaps a little "tired"

Posted Aug 13, 2016
Pros: Excellent staff and well prepared food
Cons: the "main" pool is not very good for actually swimming but adequate and the Gym has old poor quality equipment.
Nice hotel with very pleasant and helpful staff. the free shuttle bus was very handy and punctual. the food was really very good quality, very fresh and varied. Generally a good base.
Comment from Hotel Management
Aug 14, 2016 by Guest Experience Manager, Hotel Management
Dear Carl Thank you so much for sending us the information about your stay in our hotel, we are very grateful. It is always a pleasure to receive the feedback from our guest Our main aim is to make our guests happy, to give an unique and memorable experience, make them feel at home and to share unforgettable moments. Thank you again for sharing your experience, and we look forward to welcoming you soon Kind Regards Jose A.Guerrero Guest Exeperence Manager
5 out of 5
by A verified traveler from London

Posted Aug 8, 2016 on Ebookers
I was late checking in and they cancelled my booking and refused to refund
Comment from Hotel Management
Oct 15, 2016 by Enrique Castellanos Jaque Director genaral, Hotel Management
Dear Guest. Thank you to Share the valoration from your stay at our hotel. I am afraid every reservation has a cancellation policy in both ways,for the Guest and for the hotel. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, California USA

Rating 4++

Posted Jul 19, 2016 on Orbitz
Great property but between 4 and 5 stars. Furnishings are a bit dated. Took advantage of beautiful pool (but not other amenities, padel court, golf adjacent to property, some activities for kids, spa). Breakfast very good. Property is a bit isolated... No nightlife, no nearby stores, as surrounding area is golf course, etc. Taxi 12€ (Each way) to San Pedro chiringuito restaurant on beach named KalaKalua was Excellent! But difficult to catch taxi home after during busy summer night. Parking is 15€ extra per night. There is a free hotel shuttle to beach at 11 am returning 5 pm each day.
Comment from Hotel Management
by Enrique Castellanos Jaque Director genaral, Hotel Management
Dear Guest Thank you so much for sending us the information about your stay in our hotel, we are very grateful. It is always a pleasure to receive the feedback from our guest Our main aim is to make our guests happy, to give an unique and memorable experience, make them feel at home and to share unforgettable moments. Thank you again for sharing your experience, and we look forward to welcoming you soon Sincerely, Enrique Castellanos Jaque Director General
5 out of 5
by Beverley

Posted Jul 11, 2016 on Hotels
Comment from Hotel Management
Jul 17, 2016 by Guest Experience Manager, Hotel Management
Dear Beverley Thank you so much for sending us the information about your stay in our hotel, we are very grateful. It is always a pleasure to receive the feedback from our guest Our main aim is to make our guests happy, to give an unique and memorable experience, make them feel at home and to share unforgettable moments. Thank you again for sharing your experience, and we look forward to welcoming you soon Sincerely, Jose A. Guerrero Guest Experience Manager
4 out of 5
by Paul from Manchester

2 days in June

Posted Jun 28, 2016 on Hotels
Stayed here for 2 nights in June. You will need a car really as there is nothing close by - plenty of street parking nearby. The hotel car park is €15 per day or €0.03c per min. Hotel was clean & professional, however slightly dated. Pool area was nice with plenty of sunbeds & a small snack bar. I think lots of people were there on an all inclusive deal. Room was large in size & had a big bathroom - with bath & nice balcony. The double bed was 2 singles pushed together but that wasn't really a problem for us. We could have done with extra pillows as we only got 1 each. The minibar was empty & the fridge didn't work. The wifi was ok without being amazing. Perfect for a golf trip as lots of courses nearby. There is a free shuttle bus everyday to the beach.
Comment from Hotel Management
Jul 18, 2016 by Guest Experience Manager, Hotel Management
Dear Paul Thank you so much for sending us the information about your stay in our hotel, we are very grateful. It is always a pleasure to receive the feedback from our guest Our main aim is to make our guests happy, to give an unique and memorable experience, make them feel at home and to share unforgettable moments. Sorry for the inconveniences of the Minibar Thank you again for sharing your experience, and we look forward to welcoming you soon Sincerely, Enrique Castellanos Jaque General Manager