Ratings based on 291 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Excellent stay and facilities

Posted Sep 17, 2016
First class place with very kind people to enjoy a good vacation
5 out of 5
by A verified traveler from uk

Lovely hotel close to beach

Posted Sep 13, 2016
Pros: Loved the decor, the grounds and the junior suite room with Red Level service, and the view and buffet breakfast great too
Cons: Only disappointment was lobby area in evenings where all lounge areas were seemed empty every night and there was no one around so it felt strange
Location: Hotel is right on promenade, opposite beach and in mostly residential area it was long walk for us into Marbella and to Old Town .
Hotel has very smart lobby areas with few lounges and short walk outside hotel to buffet breakfast area, lovely grounds , few pools , gym , indoor pool and I think 3 areas outside to eat/drink. Pool staff monitor the loungers reserved but not used and take towels away so always plenty loungers available , you can hire one of the Bali beds. Hotel is right on long promenade so lovely walk into Marbella and little further to old town , beach is opposite. Hotel is in mainly residential area lots of apartments , shops and cafes along promenade. Our room was junior suite red level on floor 6, sea views from higher floors probably garden view from lower floor. Red level provided us with private lounge on first floor with patio area, cold buffet with drinks all day , entertainment also , the lounge closed at 9 pm but this made holiday as we thought all lounge areas in main hotel empty most evenings. Would recommend hotel ...but was long walk for us into Marbella and not much to see there, some hotels much nearer the Old Town which would be good for walking to for evening meal etc. Puerto Banus was taxi ride away we loved it there very classy lots of huge yatchs and exclusive shops .
4 out of 5
by A verified traveler from London

Disappointing start, got better

Posted Aug 9, 2016
Pros: Location. Sea view rooms are better. relatively good facilities.
Cons: Some rooms need renovation (see Experience). Taxi service is sporadic. Increasing staff - guest ratio during high season would improve service.
Location: Walk / cycle way between old Marbella Port and Puerto Banus is very good for access along the beachfront. Cycle hire next to hotel is useful.
Arrived at 01:00 hrs. Given the worst room - 807. Cracked tiles / no grouting in bathroom. shabby decor, aircon not working (had engineer trying to fix it at 02:00 hrs). Noisy - next to the lift shaft. flyblown lampshades, WiFi not operable - generally very poor condition. Complained, but night staff were not accommodating at all. Met Mr Peres - General Manager the following morning, and was moved to a newer, cleaner and much better room. After the initial poor experience, the accommodation was vastly improved. High season meant staff were too few for the guests, so slow, forgetful service. Food generally good, plentiful. Room service / cleaning staff helpful and cheerful.
5 out of 5
by A verified traveler

Good quality hotel central location.

Posted Jul 11, 2016
Pros: Garden, pool area, good location, good services
Cons: Free water
Location: Loads of things to do nearby
Hotel was good quality expected of 5*, close by to centre of Marbella, plenty things to do
5 out of 5
by A verified traveler

Great Stay in Marbella

Posted Jul 6, 2016
Room was fine, clean with a nice bathroom, breakfast spread was great, pool area was great. Biggest complaint was one of the concierges was not to helpful, did not tell us to bring passport to Gibraltar.
5 out of 5
by A verified traveler

Great hotel with ocean views

Posted Jul 4, 2016
Pros: We loved the location and the views of the ocean. The pool area was well run and we spent many relaxing hours there.
Cons: Would suggest that they open their outside dinning area to guests that want to only have a drink (not eat) and listen to the entertainment
Location: Boardwalk, which is a few steps from the hotel is very charming with shops, bars and restaurants along the beach.
Great hotel with ocean view rooms. Terrific pool area. short walk to Marbella's boardwalk. Music in the patio area that you can see and view from your hotel balcony. Great staff at the pool.
5 out of 5
by A verified traveler

Relax & Enjoy

Posted Jun 28, 2016
Pros: Everything
Cons: Pound to Euro exchange rate! otherwise can't think of anything
Location: center of Marbella
Lovely hotel which helps make the stresses of work and life fall away on your arrival. Great facilities with quality restaurants within the hotel complex and close vicinity of the hotel. Two holidays at short notice 15/16, will visit again next year as it ticks all the boxes
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 13, 2016 on Hotels
3 out of 5
by A verified traveler

Posted May 30, 2016 on Hotels
Stayed for three nights very friendly staff except for one who it appeared tried to overcharge us in the cappuccino bar by saying the bill was 169 instead of 69??!! The rooms where nice paid for red level but not sure if that was really worth it... Enjoyed it but I think it was probably not special enough to want to return
5 out of 5
by A verified traveler from London

We'll be back!

Posted May 16, 2016
Perfect hotel - beautiful comfortable room, great friendly service, wonderful facilities and delicious food.