Dear Guest,Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us.Concerning our check-in, we would like to apologize for the unusually slow check-in procedure. Most certainly, your arrival coincided with that of a large number of guests. Unfortunately, such situations involve longer waiting times than what is normal.Regarding your comments about our carpets and walls, we were surprised by what you mentioned. We assure you that we pay special attention to hygiene and cleanliness in our hotel. We will certainly pass on your comment to our housekeeping manager to inform her of your impression and find out what is the reason for it.We sincerely regret and apologize for the noise disturbance caused by other guests during your stay at our hotel. We would like to know about these issues during the stay of our guests in order to take swift action, thereby obtaining a completely different impression of our establishment. Please do not hesitate to contact our reception staff in case of any inconvenience. They are at the complete disposal of all our guests for any problems or questions they may have.Needless to say, we are always at your disposal and would of course be delighted to welcome you back to our hotel or another hotel in our Senator Hotels & Resorts chain.Yours sincerely, GM. Senator Banus

Dear Nicholas, We are grateful for your kind review.We are thrilled to hear that you enjoyed your stay in our spacious suite and found the breakfast buffet to be very good. Our team takes pride in providing friendly and helpful service, so it's great to know that they made a positive impact on your stay.We appreciate your feedback regarding the suite's design and are glad that it did not affect your overall satisfaction. It's also nice to hear that you found the jacuzzi, balcony, and air conditioning to be great features in your room. We are always working to improve our guests' experiences, and your comments will be taken into consideration.We really look forward to the pleasure of welcoming you back on a future stay. Many thanks,Alejandro Alfageme, General Manager

Dear Guest,Thank you for your kind review.We are thrilled to hear that you enjoyed your stay in the upgraded Penthouse Suite and found it to be stunning, spacious, and offering incredible views. It's great to know that the private hot tub was a delightful addition to your stay, especially on days when the weather was not ideal. Our attentive and friendly staff appreciate your kind words, and we are glad that you enjoyed our cocktails, despite the price.We look forward to welcoming you back. Best regards,GM. Senator Banus

Dear Timothy, Thank you very much for your kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.The entire team look forward to welcoming you back for a future visit. Kind regards,Alejandro Alfageme, General Manager

Dear Nada, Thank you for this positive review.We are delighted to hear that our friendly staff made a positive impression on you. It's wonderful to know that you enjoyed the spectacular view from your room, as we take pride in offering our guests a relaxing and visually pleasing environment.We look forward to welcoming you back. Best regards,Alejandro Alfageme, General Manager

Dear Leslie,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back. Kind regards,GM. Senator Banús Spa Hotel

Dear Lauren,Thank you for taking the time to let us know your opinion of your recent stay.We are thrilled to hear that you found our hotel and staff lovely, and that you enjoyed the convenient location within walking distance to shops, bars, restaurants, and the beach. Our hotel is indeed situated in the beautiful and peaceful residential area, which makes it an ideal spot for a relaxing getaway.We appreciate your kind words and are delighted that you had an amazing stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable holiday.We look forward to welcoming you back. Best regards,GM Senator Banús Spa Hotel

Dear Larry,Thank you for your kind review of your recent stay at our hotel.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again.Kind regards,GM. Senator Banús Spa Hotel

Dear Julian, Thanks for this review.We are thrilled to hear that you found our staff to be brilliant, attentive, and well-presented. Our team works hard to ensure that our guests have a pleasant stay, and your kind words are greatly appreciated.We have taken note of your comment regarding the room decor. However, we are constantly working on maintaining and improving our facilities to provide a comfortable and enjoyable experience for our guests. We are glad that you found our pools and common areas to be spotless, as we strive to maintain a high level of cleanliness throughout the hotel.It would be a pleasure to have you return on a future occasion. Best regards,Pablo Albendea, GM Senator Banús Spa Hotel

Dear Christian, Thank you for taking the time to share your review.We are delighted to hear that you found our rooms to be nice and appreciated the cleanliness and tidiness of our hotel. Our team works hard to maintain a high standard of cleanliness and comfort for our guests. It's great to know that you were satisfied with the service provided by our staff, as we strive to deliver exceptional service to all our guests. We acknowledge that our hotel was built in 2006, but we are committed to keeping it well-maintained and updated. We appreciate your feedback on the hotel's condition and will continue to work on improvements to ensure a pleasant stay for all our guests.It would be a pleasure to have you return in the future. Kind regards.Alejandro Alfageme, General Manager

Dear Jordan,Thank you for such a positive review.We are delighted to hear that you enjoyed our pool restaurant and found the prices reasonable. Our staff truly appreciates your kind words, and we are thrilled that you found your room spacious and comfortable.We hope we have the pleasure of seeing you on future occasions. Best regards,Pablo Albendea, GM Senator Banús Spa Hotel

Dear Simon,Thank you for this positive review.We are delighted to hear that you appreciated our convenient location and the excellent facilities we offer. It's great to know that you enjoyed our pool area, which provides a relaxing atmosphere for our guests. We are also pleased that you found our buffet breakfast to be of high quality, as we strive to offer a wide variety of fresh and delicious options for our guests.We look forward to a return visit from you in the future.Best wishes,Pablo Albendea, GM Senator Banús Spa Hotel

Dear Gary.We are delighted to hear that you enjoyed our lovely pool area and outside bar/restaurant, as well as the relaxing atmosphere. Our goal is to provide a serene environment for our guests to unwind. We appreciate your kind words about the cleanliness of the room, and we continuously strive to maintain high standards in this regard. Our hotel is designed to offer a tranquil and sophisticated atmosphere, which may contribute to the quietness during the evenings. We are always looking for ways to improve our guests' experience, and we will take your feedback into consideration for future enhancements.We look forward to welcoming you back in the future. Best regardsAlejandro Alfageme, General Manager

Dear Philip.We are thrilled to hear that you enjoyed your upgraded suite with its sea views, spacious rooms, and large balcony. Our staff takes great pride in providing exceptional service, and we are delighted that they exceeded your expectations. It's also great to know that our breakfast offerings were a highlight of your stay, as we strive to provide a wide variety of high-quality options for our guests.We look forward to welcoming you back on future occasions. Best wishes.Alejandro Alfageme, General Manager

Dear Mariane.We are delighted to hear that you found our team to be very kind and enjoyed the good food and vibes during your stay. Our team strives to provide a welcoming and enjoyable atmosphere for all our guests, and it's wonderful to know that we were able to meet your expectations. We appreciate your kind words and would be thrilled to welcome you back to our hotel in the future.It would be a pleasure to welcome you back. Best wishes.Alejandro Alfageme, Gerente Senator Banús Spa Hotel

Dear Ernie,Thank you for this review about your recent stay.We endeavour to provide an excellent standard for all our guests and regret that you felt this was not the case. We will use your feedback to review this with our team and highlight any areas that may need some attention.Kind regards,Pablo Albendea, Gerente Senator Banús Spa Hotel

Dear Guest,Thank you for taking the time to share your review.We are glad to hear that your husband enjoyed the surprise of staying at our hotel. However, we are truly sorry for the inconvenience you faced regarding the cava and fruit arrangement. We understand how important it was for your husband's 70th birthday celebration and apologize for not meeting your expectations in this regard.We also apologise for the problems you encountered in your room. We have taken due note of your comments and will review them with our housekeeping team to ensure that this unusual incident does not happen again, as we aim to always maintain our high standards. We appreciate your feedback and will use it to improve our guests' experience.We hope that you will allow us the opportunity of providing you with an improved stay in the future. Yours sincerely,Pablo Albendea, GM Senator Banús Spa Hotel

Dear Guest,Thank you for sharing your opinion after your recent stay.We are thrilled to hear that you found our staff to be very helpful and that you enjoyed your stay with us. Our team always strives to provide exceptional service to ensure our guests have a memorable experience. We are also delighted that you appreciated the cleanliness and comfort of our rooms, as we take great pride in maintaining a high standard for our guests.We look forward to welcoming you back. Kind regards,Pablo Albendea, GM Senator Banús Spa Hotel

Dear Lella,Thanks for the time taken to share your experience.We are thrilled to hear that you found our hotel amazing, clean, and our staff attentive. It's great to know that you enjoyed our pool area and appreciated the spaciousness of your room. We are also glad that you found our buffet to have a variety of foods and that you highly recommend our hotel. We apologize for any inconvenience caused by the pillows and the shower situation in your room. We appreciate your feedback and will take it into consideration for future improvements. Our team is always available to assist with any requests or concerns during your stay, such as providing extra pillows if needed.We do hope that we have the pleasure of welcoming you back in the future. Kindest regards,Pablo Albendea, GM Senator Banús Spa Hotel

Dear Luke,Thank you for this review of your recent stay.We are delighted to know that you had a nice stay and appreciated the high standards which we strive to uphold.Our team are on hand for any advice on public transport and directions to where you might like to visit.We appreciate your recognition of their excellent service.We hope to welcome you back. Best wishes,Pablo Albendea, Gerente Senator Banús Spa Hotel

Dear Maria,Thank you for such a positive review.We are thrilled to hear that our staff made your birthday celebration memorable. It's great to know that you enjoyed our spacious rooms and convenient location. We take pride in offering a wide variety of high-quality breakfast options, including fresh honey from a honeycomb, and we're glad you appreciated it.It would be a pleasure to welcome you again. Best regards,Pablo Albendea, GeM Senator Banús Spa Hotel

Dear Erick,Thank you for your review.We are pleased that our hotel met your expectations and that your stay with us was a comfortable one. This will encourage the team to continue upholding our high standards.However, we will be taking your comments regarding the shower and the power sockets into consideration for future improvements.We hope to have the pleasure of seeing you again in the future.Best wishes,Pablo Albendea, Gerente Senator Banús Spa Hotel

Estimado Luis :Gracias por tomarse el tiempo de escribir sobre su experiencia con nosotros.Siempre es motivo de orgullo que nuestros huéspedes nos concedan la más alta valoración posible. Se lo agradecemos sinceramente al tiempo que le trasladamos nuestra satisfacción por saber que el servicio que le hemos ofrecido durante estos días ha satisfecho sus expectativas. Muchas gracias, también, por destacar la calidad de nuestro variado y delicioso desayuno. Lamentamos que el gimnasio no haya cumplido con sus expectativas. Nos gustaría informarle que tenemos previsto la ampliación y completa renovación del mismo para la próxima temporada. Esperamos que en su próxima visita pueda aprovechar esta instalación.Estaremos encantados de volver a darle la bienvenida en futuras ocasiones. Un cordial saludo. Pablo Albendea, Gerente Senator Banús Spa Hotel

Dear Guest,Thank you for sharing a review.We are very sorry you were not happy with your experience. We would love to know more about what we could do to improve it.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Pablo Albendea, GM Senator Banús Spa Hotel

Dear Steven,Thank you for taking the time to share your review.While we are pleased that our location was ideal for you, we are sorry to hear that you were disturbed and wish you had let us know during your stay. We are always available to find an immediate solution to any issues as your comfort is a top priority.It would be a pleasure to have you return on another occasion. All the best,Pablo Albendea, Gerente Senator Banús Spa Hotel

Dear Moses,Thank you for taking the time to share your review.We are delighted to hear that you enjoyed your stay in the suite and found the private jacuzzi to be amazing. Our friendly team is always happy to help and create a relaxing atmosphere for our guests. We appreciate your feedback regarding the gym and the TV channels, and we will take it into consideration for future. As for the carpets in the corridors, we continuously strive to maintain the hotel's appearance and cleanliness to the highest standards.We hope we have the opportunity of seeing you again in the future.Kind regards,Pablo Albendea, Gerente Senator Banús Spa Hotel

Dear Avraham,Thank you for this positive review.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.We look forward to seeing you again.Best wishes,Pablo Albendea, GM. Senator Banús Spa Hotel

Dear Donna,We appreciate that you took the time to share your experience with us.We are pleased to hear you had an enjoyable stay and appreciate your kind words towards our team members. It encourages us to continue to maintain the high standards of service we set ourselves.We understand that unfortunately, the comfort of a bed is a very personal issue. Nonetheless, please let us know of such concerns in the future, so our team can do their best to find an appropriate solution. We want to ensure that every guest gets a good night's sleep, and we are always eager to assist in any way possible.We hope to welcome you back in the future.Best wishes,Pablo Albendea, Gerente Senator Banús Spa Hotel

Dear Graeme.Thank you for leaving us this review of your recent stay.We are very sorry to hear that you were disturbed during your visit. Please do not hesitate to notify our team of such concerns at the time so that we may take the appropriate action with the appropriate discretion to ensure your comfort and well-being.Kind regards,Pablo Albendea, GM. Senator Banús Spa Hotel

Dear Alec,Thank you for your positive review.It is rewarding to know that you had such a pleasant experience with us and we are pleased that you received friendly and professional service from our team.We are also delighted that you were able to take advantage of our tasty breakfast and that our spacious rooms and the high standards we set ourselves met your expectations.We are delighted that you enjoyed our pool and parking facilities.We look forward to welcoming you back for another memorable experience.Best wishes,Pablo Albendea, GM Senator Banús Spa Hotel

Dear Carol,Thank you for taking the time to share your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We carry out maintenance work regularly to keep our rooms up to date. However, we have taken note of your comment and will take it into accountWe hope to see you again in the future. Kind regards,Pablo Albendea, GM Senator Banús Spa Hotel

Dear Samantha,We really appreciate your feedback.We are delighted that your stay with us was enjoyable and comfortable and that our team members contributed to making your stay memorable.We hope to have the opportunity of welcoming you back. All the best,Pablo Albendea, Gerente Senator Banús Spa Hotel

Dear Filiz,Please accept our thanks for your kind review. We are pleased to know that you had a pleasant stay, our team works hard to ensure that every guest has the very best experience and your positive feedback inspires us to continue with our efforts.We look forward to welcoming you back. Best regards,Pablo Albendea, Gerente Senator Banús Spa Hotel

Dear Marlon, Thanks very much for your feedback.We are delighted to hear that you enjoyed our excellent breakfast, beautiful pools, large room, and fantastic service. Our team works hard to provide a relaxing and enjoyable stay for our guests. However, we regret to learn that our gym did not meet your expectations. We appreciate your feedback and will take it into consideration for future improvements. Our hotel is indeed located in a peaceful environment, perfect for a quiet getaway while still being close to various attractions and activities.We hope to welcome you back for another holiday. All the bestPablo Albendea, GM Senator Banús Spa Hotel

Dear Guest,Thanks for taking the time to comment on your stay at our hotel.We are glad to hear that you found our rooms to be spacious and appreciated the value for the price you paid. However, we are sorry to hear about the issues you encountered during your stay. We understand that the furniture may not have met your expectations, and we appreciate your feedback as we continuously strive to improve our facilities. In regards to the noise, our rooms are equipped with double-glazed windows to minimize disturbances, but we apologize if this was not sufficient in your case.We also appreciate your feedback on the sun loungers and will take it into consideration for future improvements. Our hotel aims to provide a comfortable and enjoyable experience for all our guests, and we are sorry if we did not meet your expectations in these areas.We hope to welcome you back. Best wishes,Pablo Albendea, GM Senator Banús Spa Hotel