Ratings based on 367 Verified Reviews

4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel right on the beach

Posted Feb 25, 2017
Nice hotel. Friendly staff, clean rooms and great location if you have a car. We did the half board option and the food was below average.
5 out of 5
Recommended
for Everyone
by A verified traveler from Shropshire, UK

Nice hotel by beach

Posted Feb 22, 2017
Pros: Gym, pool
Cons: The beds
Location: Esteponia - lovely area and nice port/marina in heart of the town which was about a ten minute walk from hotel (1.5km)
Nice hotel - only low point was bed -twin beds pushed together - which was ok but we found them most uncomfortable. The hotel facilities were very good and all staff were most helpful
5 out of 5
Recommended
for Everyone
by A verified traveler from preston, england

Fantastic hotel

Posted Oct 7, 2016
Location: the marina is only a 5 minute taxi journey and the town is an extra couple of minutes further down lots of nice restaurants and bars but not too busy
The room was spotless the only nit pick I had was the plug sockets were in awkward places (but that's for 2 young girls who were fussed about charging phones and hair straighteners) the hotel is stunning there was always sunbeds free around the pool and beach, food and drink was fantastic, hotel staff were lovely couldn't do more for us! We just wish we'd done all inclusive to save the money on drinks! The bar could've been open abit later it shut at 12 and the entertainment was great too singers, dancers and magicians. Pool side aqua aerobics there was something for everyone! If it was abit more of a lively location for us we would most certainly go back with no hesistation!
Comment from Hotel Management
Oct 18, 2016 by H10 Estepona Palace, Hotel Management
Dear customer, Thank you for choosing us for your stay and for taking time to rate us. We are happy to know that you enjoyed so much your stay. We will wait then for your next visit, as it will be a pleasure to welcome you back.
3 out of 5
by A verified traveler

Good & Not so Good!

Posted Oct 6, 2016 on Hotels
Good location on the beach & 15 min walk to Marina restaurants & another 15 to Old part of town. That area was charming & lots of restaurants. Hotel Room was large but A/C couldn't keep it cool. Hotel is extremely large & requires a learning curve as to which elevator takes you to which eating area or outdoors. Registration Staff seemed overwhelmed so hotel feels impersonal. Breakfast buffet has many stations & also has a learning curve.
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Dear customer, Thank you for choosing us for your stay and for taking time to rate us. We are happy to know that you enjoyed the location. As we read we understand that the issues you had during your stay could have been solved by asking any of our team members. Please remember we are here to help. It will be a pleasure to welcome you back.
4 out of 5
Recommended
for Everyone
by A verified traveler from essex

Very nice hotel close to the beach

Posted Sep 28, 2016
Pros: The food was good,plenty of choice.
Cons: Stop people putting towels on sunbeds round the pool,and then going off for the morning
Location: You are a bit away from the town,but there are cabs and a good bus service
Evening entertainment could be better. The televisions in the rooms have lots of foreign stations,the only English one is the news,not very good. Other than that a very nice hotel
Comment from Hotel Management
Oct 18, 2016 by H10 Estepona Palace, Hotel Management
Dear customer, Thank you for choosing us for your stay and for taking time to rate us. We are happy to know that you enjoyed in your stay of the choice and taste of food. In the past we have encounter big problems with guests by using the system of stoping them from putting towels. As we know some people do not care for their neighbours during holidays we have the solution to provide son beds when needed. We are sorry to know the location was not what you expected, but are glad that you found good the transportation possibilities. Thank you for the information you provide to improve our services. We are trying to find a solution for Spanish channels that can change the sound track to original, so there will be more English choices withing what we already have. It will be a pleasure to welcome you back.
3 out of 5
by A verified traveler

Posted Sep 22, 2016 on Hotels
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Dear customer, Thank you for choosing us for your stay and for taking time to rate us. It will be a pleasure to welcome you back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Liverpool

Nice Hotel but needs transport

Posted Sep 21, 2016
Pros: The view,the beach, the pool, breakfast, Hotel architecture
Cons: Some updating to public areas and rooms Entertainment (drop it) Staff attitude Providing an honest description of the location relative to the resort
Location: Too far away without transport The Marina and town are very nice and well maintained and the beaches good and very clean but not much to do otherwise
The Hotel was unusual in style and in a lovely position in relation to the bay and the beach but it is a 2.5km walk to the nearest bars/restaurants at the Marina and a further 2km to the old town There is a local but very unreliable bus. We had requested a twin room but were given a double there was no problem in dealing with it but of the 2 options (an extra bed or use the sofa bed) we chose the extra bed but on returning at the end of the day The sofa bed had been made up.Given the time we didn't feel like raising it so The sofa bed took up a large amount of our room for the week The breakfast buffet was extensive and well stocked but in all areas vegetarians were poorly catered for.The Hotel were very accommodating in providing a take away breakfast as our flight time meant we had to leave before breakfast was served The staff would do anything you asked but overall they were rather miserable getting any kind of smile was a real challenge the only exception to this was the staff on reception Some areas looked a bit "tired" especially the main bar.The main bar also played host to nightly entertainment We hadn't expected this and it would have been better without it
Comment from Hotel Management
Oct 18, 2016 by H10 Estepona Palace, Hotel Management
Dear customer, Thank you for choosing us for your stay and for taking time to rate us. We are happy to know that you enjoyed in your stay for the hotel’s arquitecture, pool, views and breakfast. We also like to apologize for not meeting your expectations on location and did not like the transportation possibilities. We are glad that our team was there to help you with any needs, and find sorry that you might find in pin point moments when we are all concentrated to provide the best service we can that we lose the smile. We keep up working on that matter. Our thank you for al this valuable information you provide to improve our services and we hope to find you again with us. It will be a pleasure to welcome you back.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

A modern well appointed hotel with a private beach

Posted Jul 23, 2016
The hotel lived up to its description although the beach is not blue flag and the sea is a little rocky. The room was clean and spacious, food excellent. Staff were helpful and accommodating. Pool facilities very good. The hotel is a 20/25 minute walk to Estepona port although there is a bus stop outside.
Comment from Hotel Management
Jul 26, 2016 by H10 Estepona Palace, Hotel Management
Dear customer, Thank you for choosing us for your stay and for taking time to rate us. We are happy to know that you enjoyed your stay, the room, cleanliness, food, pool facilities and friendliness of our human team. Our apologies for not meeting your expectations with the beach, but it is in its natural state and can be only manipulated by the local authorities. We wait for your next visit. It will be a pleasure to welcome you back and please do not forget to recommend us.
3 out of 5
by Eben

Posted Jul 14, 2016 on Hotels
Comment from Hotel Management
Jul 20, 2016 by H10 Estepona Palace, Hotel Management
Dear customer, Thank you for choosing us for your stay and for taking time to rate us. We wait for your next visit. It will be a pleasure to welcome you back and please do not forget to recommend us.
3 out of 5
by A verified traveler from Highland

Had great hopes but disappointing stay

Posted Jul 13, 2016
Pros: Children entertainers included everyone regardless of special needs. Strict rules observed and honoured around the pools.
Cons: Basic food hygiene to be reminded to chefs.
Location: Catch the local bus (cant remember number) to Gibraltar- good day out. Walk to local port for variety of bars / restaurants.
If I wanted a personal singer every night room 549 was the perfect room.... pity I wanted rest and relaxation. If I wanted food posioning daughter and I couldn't have picked a better location....thankfully husband was fine so visited the local pharmacy and came back with medication. (chefs used same utensils to transfer RAW chicken to gridle pan then with same tongs pick up cooked meat / chicken to place onto guests plate. Yet there were plenty of tongs etc...just lazy attitude to cross contamination!) If Wimbledon is important to you.... you are alone- staff were only interested in football.
Comment from Hotel Management
Jul 20, 2016 by H10 Estepona Palace, Hotel Management
Dear customer, Thank you for choosing us for your stay and for taking time to rate us. Our apologies for not meeting your expectations. We wait for your next visit. It will be a pleasure to welcome you back.