Ratings based on 357 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Baden- Württemberg

Schickes Hotel mit großen Zimmern

Posted Oct 16, 2016
Pros: Es hat alles gepasst ausser dem Strand was aber durch den Mietwagen kein Problem war. Die Optik und der Aufbau des Hotels fand ich super
Cons: Den Strand fanden wir schrecklich - leider! Sehr steinig und felsig , schmal und eher kieselig sprich auch Seeigel. Generell Estepona schlechter Stran
Location: Bischen ausserhalb des Zentrums 10 Min. Zu Fuß. GIBRALTAR ca 45 km. Steuerfrei shoppen. Delphin Touren, Ronda, Schmetterlingspark, Malaga
Wir waren 1 Woche in diesem Hotel. Es ist wirklich sehr schön und hat einen guten Ausgangspunkt für Ausflüge. Der Altersdurchschnitt lag bei uns + 60 was mich aber nicht wirklich gestört hat. Und das Personal fand ich generell sehr freundlich und nett.
Comment from Hotel Management
Oct 19, 2016 by h, Hotel Management
Sehr geehrter Kunde, Gerne möchten wir uns bei Ihnen bedanken, dass Sie uns für Ihren Aufenthalt gewählt haben und dafür, dass Sie sich die Zeit genommen haben, ihre Erfahrungen mit uns auszutauschen und uns zu bewerten. Es freut uns zu wissen, dass Sie Ihren Urlaub genossen haben. und Sie uns wieder besuchen werden. Wir bedauern, dass der Strand nicht Ihren Erwartungen etnsprach und informieren Sie, dass in Spanien alle Strände öffentlich sind und unter der Verantwortung der zuständigen Behörden stehen. Es ist uns nicht erlaubt jegliche Änderungen vorzunehmen. Wir würden uns freuen Sie wieder in unserem Hause begrüßen zu dürfen.
4 out of 5
by A verified traveler

Insgessamt durchaus empehlenswert

Posted Oct 9, 2016
Location: Die Lage ist gut. Es ist ruhig, wir konnten mit offenen Fenstern richtung Meer schlafen. In ca. 2 min ist man auf der Autobahn-gut für Tagesausflüge
Das Hotel ist groszügig geschnitten, Zimmer war Groß und sauber. Obwohl man sieht, dass das Hotel etwas in die Jahre gekommen ist, ist es objektiv gesehen empfehlenswert. Nettes Personal, Essen vielfältig. Genügend Liegen und Schirmen am Strand. Der Strand selbst ist aber zum Baden nur bedingt geeignet, da viele Steine. Man kann aber ca. 250 m richtung Estepona am Strand entlang laufen und an einem sandigen Strand baden.
Comment from Hotel Management
Oct 19, 2016 by H10 Estepona Palace, Hotel Management
Sehr geehrter Kunde, Gerne möchten wir uns bei Ihnen bedanken, dass Sie uns für Ihren Aufenthalt gewählt haben und dafür, dass Sie sich die Zeit genommen haben, ihre Erfahrungen mit uns auszutauschen und uns zu bewerten. Es freut uns zu wissen, dass Sie Ihren Urlaub genossen haben. Wir würden uns freuen Sie wieder in unserem Hause begrüßen zu dürfen.
5 out of 5
by A verified traveler from preston, england

Fantastic hotel

Posted Oct 7, 2016
Location: the marina is only a 5 minute taxi journey and the town is an extra couple of minutes further down lots of nice restaurants and bars but not too busy
The room was spotless the only nit pick I had was the plug sockets were in awkward places (but that's for 2 young girls who were fussed about charging phones and hair straighteners) the hotel is stunning there was always sunbeds free around the pool and beach, food and drink was fantastic, hotel staff were lovely couldn't do more for us! We just wish we'd done all inclusive to save the money on drinks! The bar could've been open abit later it shut at 12 and the entertainment was great too singers, dancers and magicians. Pool side aqua aerobics there was something for everyone! If it was abit more of a lively location for us we would most certainly go back with no hesistation!
Comment from Hotel Management
Oct 18, 2016 by H10 Estepona Palace, Hotel Management
Dear customer, Thank you for choosing us for your stay and for taking time to rate us. We are happy to know that you enjoyed so much your stay. We will wait then for your next visit, as it will be a pleasure to welcome you back.
4 out of 5
by A verified traveler from essex

Very nice hotel close to the beach

Posted Sep 28, 2016
Pros: The food was good,plenty of choice.
Cons: Stop people putting towels on sunbeds round the pool,and then going off for the morning
Location: You are a bit away from the town,but there are cabs and a good bus service
Evening entertainment could be better. The televisions in the rooms have lots of foreign stations,the only English one is the news,not very good. Other than that a very nice hotel
Comment from Hotel Management
Oct 18, 2016 by H10 Estepona Palace, Hotel Management
Dear customer, Thank you for choosing us for your stay and for taking time to rate us. We are happy to know that you enjoyed in your stay of the choice and taste of food. In the past we have encounter big problems with guests by using the system of stoping them from putting towels. As we know some people do not care for their neighbours during holidays we have the solution to provide son beds when needed. We are sorry to know the location was not what you expected, but are glad that you found good the transportation possibilities. Thank you for the information you provide to improve our services. We are trying to find a solution for Spanish channels that can change the sound track to original, so there will be more English choices withing what we already have. It will be a pleasure to welcome you back.
4 out of 5
by A verified traveler from Liverpool

Nice Hotel but needs transport

Posted Sep 21, 2016
Pros: The view,the beach, the pool, breakfast, Hotel architecture
Cons: Some updating to public areas and rooms Entertainment (drop it) Staff attitude Providing an honest description of the location relative to the resort
Location: Too far away without transport The Marina and town are very nice and well maintained and the beaches good and very clean but not much to do otherwise
The Hotel was unusual in style and in a lovely position in relation to the bay and the beach but it is a 2.5km walk to the nearest bars/restaurants at the Marina and a further 2km to the old town There is a local but very unreliable bus. We had requested a twin room but were given a double there was no problem in dealing with it but of the 2 options (an extra bed or use the sofa bed) we chose the extra bed but on returning at the end of the day The sofa bed had been made up.Given the time we didn't feel like raising it so The sofa bed took up a large amount of our room for the week The breakfast buffet was extensive and well stocked but in all areas vegetarians were poorly catered for.The Hotel were very accommodating in providing a take away breakfast as our flight time meant we had to leave before breakfast was served The staff would do anything you asked but overall they were rather miserable getting any kind of smile was a real challenge the only exception to this was the staff on reception Some areas looked a bit "tired" especially the main bar.The main bar also played host to nightly entertainment We hadn't expected this and it would have been better without it
Comment from Hotel Management
Oct 18, 2016 by H10 Estepona Palace, Hotel Management
Dear customer, Thank you for choosing us for your stay and for taking time to rate us. We are happy to know that you enjoyed in your stay for the hotel’s arquitecture, pool, views and breakfast. We also like to apologize for not meeting your expectations on location and did not like the transportation possibilities. We are glad that our team was there to help you with any needs, and find sorry that you might find in pin point moments when we are all concentrated to provide the best service we can that we lose the smile. We keep up working on that matter. Our thank you for al this valuable information you provide to improve our services and we hope to find you again with us. It will be a pleasure to welcome you back.
5 out of 5
by A verified traveler

Fint hotell i et stille område

Posted Aug 8, 2016 on Hotels
Fint hotell i et stille område. Ikke lang gåtur inn til byen. God service og mulighet for solstoler på stranden eller ved bassenget.
Comment from Hotel Management
Aug 12, 2016 by General Manager, Hotel Management
Kjære kunde, Takk for at du valgte oss for ditt opphold for å ta tid til å vurdere oss. Vi er glade for å vite at du likte oppholdet, området, service og basseng dekk muligheter. Vi venter på ditt neste besøk. Det vil være en glede å ønske deg velkommen tilbake, og ikke glem å anbefale oss.
3 out of 5
by A verified traveler

Posted Aug 1, 2016 on Hotels
Comment from Hotel Management
Aug 6, 2016 by General Manager, Hotel Management
Thank you for choosing us for your stay and for taking time to rate us. We wait for your next visit. It will be a pleasure to welcome you back and please do not forget to recommend us.
4 out of 5
by A verified traveler

Posted Jul 29, 2016 on Hotels
Comment from Hotel Management
Aug 6, 2016 by General Manager, Hotel Management
Dear customer, Thank you for choosing us for your stay and for taking time to rate us. We wait for your next visit. It will be a pleasure to welcome you back and please do not forget to recommend us.
4 out of 5
by A verified traveler from London

A modern well appointed hotel with a private beach

Posted Jul 23, 2016
The hotel lived up to its description although the beach is not blue flag and the sea is a little rocky. The room was clean and spacious, food excellent. Staff were helpful and accommodating. Pool facilities very good. The hotel is a 20/25 minute walk to Estepona port although there is a bus stop outside.
Comment from Hotel Management
Jul 26, 2016 by H10 Estepona Palace, Hotel Management
Dear customer, Thank you for choosing us for your stay and for taking time to rate us. We are happy to know that you enjoyed your stay, the room, cleanliness, food, pool facilities and friendliness of our human team. Our apologies for not meeting your expectations with the beach, but it is in its natural state and can be only manipulated by the local authorities. We wait for your next visit. It will be a pleasure to welcome you back and please do not forget to recommend us.
4 out of 5
by A verified traveler

flott hotell

Posted Jul 18, 2016 on Hotels
Flott hotell, kan bli bedre på service Svakt at Restauranten stenger kl 22
Comment from Hotel Management
Jul 20, 2016 by H10 Estepona Palace, Hotel Management
Kjære kunde, Takk for at du valgte oss for ditt opphold for å ta tid til å vurdere oss. Vi er glade for å vite at du likte av hotellet og mat og bestemt frokost. Våre unnskyldninger for ikke å møte dine forventninger på stengetid for restauranten. Vi takker deg for dine kommentarer som med denne informasjonen, sammen med alle våre gjester, vil hjelpe oss å finne veien til å forbedre våre tjenester. Vi venter på ditt neste besøk. Det vil være en glede å ønske deg velkommen tilbake, og ikke glem å anbefale oss.