Ratings based on 578 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from uk

To far away from main parts of town

Posted Jun 6, 2017
Very unfriendly staff, Very cold welcome, had an unpleasant insedant in the restaurant, found 5 hard Olive stones in my dinner! Waiter just got me another portion, never apologised, and blamed me for putting them in to my own food! I was astonished by this, complained twice, no one took control of the situation, no answers, very unprofessional, staff very very rude !
Comment from Hotel Management
Jun 15, 2017 by Antonio Valerga - General Manager, Hotel Management
Thank you very much for the time spent writing us your comments about your stay in our Hotel. Please accept our most sincere appologize for any inconveniences you may have with our staff if we would known this information, we will assist you at the moment with a solution about this issue. We hope you can give us another chance and you can enjoy our restaurant in a possible next visit in our Hotel. Yours sincerely, Antonio Valerga - General Manager
3 out of 5
by A verified traveler

Summer Break with Friends

Posted May 29, 2017
Hotel is lovely though not close to anything you have to get a taxi to any shops bars etc., no pool snacks available the only place for lunch is the hotel restaurant which is very nice but we did have s problem with one of our meals there was 8 of us and we had eaten in there every lunch time on one occasion we found something which should not have been there and they said we had put it there! On the plus side the pool and private beach is beautiful although they charge for sunbeds on the beach which should be free as they are owned by the hotel. The breakfast also very good and open till 11am if you like a lie in. The only other negative is the only English Channel on TV is BBC world news. Overall a nice hotel but would not return.
Comment from Hotel Management
Jun 15, 2017 by Antonio Valerga - General Manager, Hotel Management
Thank you very much for the time spent writing your comments about your stay with us. We inform you that we have a lot of services which are not included as sunbeds by the beach. But our guest has special Price. Unfortunatly, beaches in Spain are public, and We have to pay for the right of have sunbeds on them. We will take your comments regarding to the restaurant incident into consideration for future improvements. Yours sincerely, Antonio Valerga - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Good some parts, could be improved in others.

Posted Apr 28, 2017
Pros: Pool area, size and comfort of room.
Cons: See above.
Location: Quiet location but taxis readily available.
Superb location with a fantastic swimming pool and plenty of loungers for hotel guests. When the sun shines, the terrace overlooking the sea and the pool is a great place to either have breakfast or lunch. Staff are very attentive As the hotel is called a golf resort, it is somewhat surprising to find it doesn't own the golf course. All it has are 5 tee times early morning from the hole next to the hotel. As these are booked well in advance, you have to make your way to the Golf Clubhouse some distance away to start at the first hole. Superior sea view rooms are spacious and well equipped but are now in need of an upgrade. Breakfast buffet is superb with a very wide range of food available, even cava with your orange juice! A chef is also on hand to prepare special orders like a variety of omelettes. However, where the hotel lets itself down is that there are no hot plates available and the buffet items such as pre-prepared fried and scrambled eggs, bacon and sausages are only lukewarm. Bar area needs to be rethought as it is a pretty soulless place. As the hotel is quite isolated, most guests arrive by car and are charged 8 Euros per day to use the hotel car park!
Comment from Hotel Management
Jun 15, 2017 by Antonio Valerga - General Manager, Hotel Management
Thank you very much for the time spent writing us your comments about your stay in our Hotel. We thank you for your nice comments.We will take your comments into consideration for future improvements. Yours sincerely, Antonio Valerga - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Rowlands Castle

Posted Apr 22, 2017
Nice hotel on Beach and next to golf course Breakfast is very good staff friendly but a bit lapse in service on terrace and pool bar at lunch times One other thing no soap in main gents toilets throughout whole stay Overall though excellent Value
Comment from Hotel Management
Jun 15, 2017 by Antonio Valerga - General Manager, Hotel Management
Thank you very much for your comments and rate about your stay. We will take your comments into account to keep improving our services. It has been a pleasure to have you stay with us and we wish to see you soon in our Hotel in the near future. Yours sincerely, Antonio Valerga - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from san antonio Texas

nice beach resort

Posted Apr 15, 2017
Close to beach hotel except hard to get to. Unless you have a gps it was difficult to get to at night. No stores or restaurants within walking distance. We came during a busy Semana Santa week which made it too busy for room service to attend to our calls. Otherwise, price was not bad for the spacious room.
3 out of 5
by Henry

Euro travel "Roll the Dice".

Posted Mar 1, 2017 on Hotels
Room was nice, all in all, breakfast was good, 4 star hotel but needed to pay 8 euros a day to park in secure area? No restaurants close by with easy access needed to a bit of jockying around highway. Hotel bar atmosphere totally boring, staff running between restaurant and bar bit silly. Desk staff very professional and helpful however, when I asked them what part of Spain does the Conquistadors come from they had No Clue what I was talking about. "Extremadura". Between Location to the water and Marbella rates 4 starts, but other than that, not understanding the rating. Finally, when I arrived home I was inundated with either bed bug bites or flea bites of some sort.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, right on the beach

Posted Nov 24, 2016
it was overall a relaxing experience . It was a very brief visit as it was just One day. So don't feel it's enough time to provide any further detail about the service
5 out of 5
by A verified traveler

Always a pleasure to return to this hotel!

Posted Nov 17, 2016 on Hotels
The staff are so welcoming, friendly and nothing is too much trouble. Lovely hotel in quiet location with stunning views. You do need a car if you stay here but there are always taxis outside.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 16, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 30, 2016 on Hotels