Dear HEILPERN ELIOT CHARLES & ANDREA MELANIE,We sincerely apologize for the inconvenience you experienced during your recent stay with us. Your feedback is invaluable to us, and we deeply regret that we did not meet your expectations.Regarding the issues you encountered: Awful smell of drainage: We understand the seriousness of this issue and apologize for any discomfort it may have caused. Rest assured, our maintenance team has been notified, and they are actively working to address the problem to ensure it does not reoccur. Leftover food and drink in the pool area: We apologize for the oversight in maintaining cleanliness in the pool area. Our housekeeping staff has been reminded of the importance of regular inspection and cleaning to prevent such incidents in the future. Damage to glass due to wind: We regret that the glass was smashed during your stay. While we cannot control the weather, we will certainly assess the damage and take necessary measures to prevent similar incidents in the future, such as installing protective barriers during windy conditions.We understand your disappointment and frustration, and we are committed to rectifying these issues promptly. Please accept our sincerest apologies.If there is anything else we can assist you with or if you would like to discuss your concerns further, please do not hesitate to contact us.Warm regards,

Gracias Alberto por tu amable mensaje. Nos alegra saber que has tenido una experiencia positiva con nuestro hotel. Esperamos vuelva a visitarnos en sus próximas vacaciones

Dear Claire,Thanks for your comments. We are working in refurbish every room year by year. This year we made many new walking showers in order to renew the bathrooms. On the other hand we are a dog friendly hotel but they have their own restricted area during the breakfast and dinner. Anyway, next time let us know and we'll have into account at the moment of assign your room :).Kind regards

Dear Kim,Thanks for your score. We are glad that your stay was good. We hope to see you soon.Kind regards

Dear Jessy,Thanks for your comment. We wish you a happy new year. It would be a pleasure if you come back this current year :)Thanks,Kind regards

Dear Yvonne,Thanks for your message. We are glad to know that your stay at Hotel Alay was a success.We hope to see you here soon,Kind regards

Thank you for your evaluation! I am here to help you with any questions or concerns you may have. If you have any questions or need help with anything, please feel free to ask and I will do my best to help you. Your comments and thanks are greatly appreciated!

Dear customerI'm sorry to hear about your negative experience. As a customer service assistant, it's my role to assist and address any concerns you may have. I understand your frustration with the reception staff, the noise level from other guests, the lack of food at breakfast, and the condition of the bedding, bathroom, and towels. I apologize for the inconvenience caused by these issues.Additionally, if there are any specific actions you would like me to take on your behalf, please let me know.

Dear PaulThank you for being a returning customer and for your kind words about our location, amenities, staff, and cleanliness. We're happy to hear that you had a positive experience with us. We greatly appreciate your support and look forward to welcoming you back again in the future. If you have any questions or need assistance with anything, please don't hesitate to let us know.

Hello there! Thank you for taking the time to share your positive feedback about your recent stay with us. We're pleased to hear that our hotel's refurbished rooms have impressed you, and that your clean, comfortable room with a beautiful sea view served your needs well. We're also happy to hear that our staff provided you with great service throughout your stay. We hope to host you again soon!

Hello Patrick! Thank you for reaching out to us. I'm sorry to hear that you're experiencing some issues with your bathrooms. I completely understand how important it is to have a clean and well-maintained space. To address the concerns you mentioned, we will contacting the appropriate department or person responsible for maintenance in your location. They will be able to assess the condition of the bathrooms and take necessary actions such as upgrading fixtures, addressing paint issues, and ensuring that the baths are properly cleaned. If you need any assistance or have any other questions, please don't hesitate to let me know. I'm here to help!

Dear Jacinta Cothran, Thank you for your message. We're glad to hear that you enjoyed the great location of our hotel, making it convenient for walking to the marina and beach. We apologize for any inconvenience caused by the dated bathrooms, but we're pleased to know that our housekeeping team kept the rooms beautifully clean and organized throughout your stay. It's always our aim to provide a friendly and pleasant experience for our guests, so we appreciate your feedback regarding the reception staff. We'll make sure to address this matter internally. We're happy to hear that Rafa at the front desk provided you with fantastic service. We'll pass on your kind words to him! We apologize if the food at the pool bar didn't meet your expectations. We strive to provide fresh and delicious options, so we'll take note of your feedback and work on improving our offerings. We're sorry to hear about the noise from roadworks during your stay. While it was unfortunate that it affected the peace at the rooftop pool, we hope it didn't disrupt your overall experience too much.If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to host you again in the future, offering you an even better and more memorable stay. Have a wonderful day!

Dear Pauline We appreciate you taking the time to share your positive feedback with us regarding your experience at our restaurant. We're thrilled to hear that William provided exceptional service during your breakfast and dinner meals, and that he engaged with you in a positive and engaging manner. We'll be sure to pass along your kind words to William and our management team. Thank you for staying with us and we hope to see you again soon!

Thank you so much Catherine for your kind words and the positive review! we are thrilled that you had a great experience with us.We strive to provide the best possible assistance to all of our customers, so it's incredibly rewarding to hear that I was able to meet your expectations. Knowing that or approach was helpful, gentle, patient, and friendly makes us truly happy.If there's anything else we can assist you with in the future, please don't hesitate to reach out. It's always a pleasure to help you and ensure your satisfaction as a valued customer.Thanks again for taking the time to share your feedback. We genuinely appreciate it!

Dear Naomi Thank you so much for reaching out and sharing your positive experience with us. We're thrilled that you enjoyed your stay at our dog-friendly hotel. It's fantastic to hear that our pet-friendly policies were well-enforced and didn't impact other guests.We understand that having designated areas for dogs can contribute to a more peaceful and enjoyable atmosphere for everyone. Additionally, we're glad that you appreciated our efforts in not allowing sunbed reservations, ensuring fairness for all our guests.We take pride in our great location, comfortable rooms, and the variety offered at breakfast. It's wonderful to know that these aspects contributed to your overall satisfaction.If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We're here to ensure that your future stays continue to be pleasant and memorable.Regards

Dear Gill:Thank you for reaching out to us! We appreciate your feedback about our hotel. It's always wonderful to hear that our guests have enjoyed their stay with us. We strive to provide exceptional service and a comfortable experience for all our visitors, so it's rewarding to know that we have met your expectations.If there's anything specific you would like to highlight or any staff members who made your stay even more memorable, please let us know. We love recognizing our team members for their outstanding service. We value your opinion, and it's feedback like yours that motivates us to continue delivering excellent hospitality.Should you have any future plans to visit our hotel again or if there's anything else we can assist you with, please don't hesitate to reach out. We would be delighted to welcome you back and provide another enjoyable stay. Thank you once again for taking the time to share your positive experience with us.

Dear Naum,Thank you for reaching out to us with your feedback regarding your recent stay at our hotel. We appreciate you taking the time to share your experience, and we sincerely apologize for any inconvenience you encountered during your stay.We are glad to hear that you found our hotel's location across the Marina to be appealing. However, we apologize for the disappointment you experienced with the outdated rooms and bathrooms. We understand the importance of maintaining modern and comfortable accommodations for our guests, and we apologize for any inconvenience caused by this aspect of your stay.Regarding the closure of the beach adjacent to our property, we apologize for the lack of information provided to you prior to your arrival. We strive to keep our guests informed about any changes or closures that may affect their experience. We apologize for falling short in this regard and understand your frustration. We will review our communication processes to ensure that guests receive accurate and timely information about any closures or changes in amenities.Your feedback is valuable to us, and we take it seriously. We apologize for any inconvenience this may have caused you and understand your desire to have known about the beach closure before making your reservation. We appreciate your understanding and will work to improve our communication to ensure a better experience for our guests.If you have any further questions or concerns, please feel free to contact us. Thank you for choosing our hotel, and we appreciate your understanding.Sincerely,Monica

Thank you for reaching out to us and sharing your feedback about your recent experience at our hotel. We appreciate your kind words about our lovely location and helpful reception staff. However, we apologize for the inconveniences you faced during your stay. We understand that roadworks outside made entering the hotel less easy, and we apologize for any difficulties caused.Regarding your concerns about the bathroom, we apologize for the inconvenience caused by the outdated shower in the bath and the difficulty in maintaining a consistent water temperature. We understand the importance of a comfortable and enjoyable shower experience, and we will make sure to address this issue promptly. Your feedback will help us identify areas where we can improve and upgrade our facilities.We are also sorry to hear that the breakfast temperature was not up to your expectations. We strive to provide a satisfying dining experience for all our guests, and we apologize for falling short in this regard. We will investigate this matter further and take the necessary steps to ensure that the breakfast is served at the appropriate temperature.Your feedback is important to us, and we appreciate you bringing these matters to our attention. We value your patronage and would like to make it up to you. If you have any further concerns or if there is anything else we can assist you with, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

We apologize for the inconveniences you experienced during your recent stay at our hotel. We are truly sorry that the cleanliness of the bathroom and the condition of the towels did not meet your expectations. Additionally, we regret that the room amenities fell short of your expectations, despite paying for an upgrade.Regarding the issue with the lights not working and the disturbance caused by late-night parties, we apologize for the inconvenience caused. We understand how important it is for our guests to have a peaceful and comfortable stay, and we apologize for falling short in this regard.We take your feedback seriously, and we assure you that we will address these issues with our housekeeping, maintenance, and management teams to prevent similar occurrences in the future. We strive to provide a high standard of service and accommodations to all our guests, and we are disappointed that we failed to meet your expectations.If there is anything else you would like to bring to our attention or if there is any way we can make it up to you, please let us know. We value your feedback and hope to have the opportunity to restore your faith in our hotel in the future.Thank you for bringing these matters to our attention.Best regards,Monica EscobarReception Desk

Thank you for sharing your opinion, we are delighted to have you as our valued customer. Your support means a lot to us!

Thank you for your positive feedback! We're delighted to hear that you had an excellent experience at our hotel and found our staff to be perfect. We appreciate your kind words and look forward to welcoming you back on your next stay.

Thank you for your feedback! We're glad to hear that you enjoyed the amenities at our hotel, including the two pools and ample chaise lounges. It's great that you found plenty of dining options nearby, and we're pleased to know that our location close to the beach was convenient for you. We appreciate your positive comments and hope to welcome you back in the future.

Dear Patrick,Thanks for your time recommending the hotel. We are glad to know you spent a good holidays at Hotel Alay. We hope to see you soon.Kind regards

Dear Lucas,Thanks for your comments. We'll investigate your commented issue in order to resolve it. We hope you had a good holidays in spite of this problem.Kind regards

Dear Nicola, Thanks for your high score. We hope you spent a good holidays, Kind regards

Dear Steve, Thanks for your comments. Don't worry about the language, we speak english at Hotel Alay. We hope to see you soon here again, Kind regards

Dear Kevin, Thanks for your high score. We are glad that you spent a good holidays with us. Kind regards

Dear Juan Carlos, Thanks for your comments. We are glad to know that you spent a good holidays in Hotel Alay. We take into consideration your comments about breakfast.

Dear Anwar, We are glad that you spent a good holidays in our hotel. Let me share your comment to all the staff involved in it. We hope to see you soon. Kind regards

Dear Cherry, Thnaks for your comments. It's nice to hear that you spent a good deserved holidays. Kind regards

Dear Martin, Thanks for your comment. We're glad to hear that you had a good stay at Hotel Alay. We'll be waiting here for your next stay in Costa del Sol. Kind regards

Dear Keith, Thanks for your comments. We are glad that you spent a good holidays with us. It would be a pleasure to see you here again. Kind regards

Dear Markku, Thanks for your comments. We are glad to know you spent a good stay in Hotel Alay. Please, accept our apologize about the aircon. Every year we have in Spain 1-2 weeks when the weather are changing from semi winter to semi summer and it is difficult to measure the proper temperature. Kind regards

Dear Cynthia, Thank you for your recent feedback. I’m so pleased to hear that your stay was successful and that you enjoy so many of our facilities. We look forward to welcoming you back soon. Kind regards, Reception Desk