Ratings based on 96 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Rather remote with no facilities nearby

Posted Apr 2, 2017
Pros: Its character
Cons: The dining facilities and the HOT breakfast was always cold
Location: Please see comments above
The hotel was difficult to find but the staff were very attentive and pleasant. the dining facilities were disappointing.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2017 on Ebookers
Pros: Quirky design and courtyard
Location: Nothing at location around the hotel.
This hotel is out of town and in an industrial area nearer to the airport. There is nothing to do around the hotel area. This is however a great place to stay overnight. It is designed like a medieval castle. It has a large courtyard, great bar / restaurant and free wifi which was fast. Good staff at reception who were happy to help with queries. The staff at the restaurant were very good and the food was really nice. The rooms are large and well furnished. The pillows are soft. the bed was firm. The breakfast was good with lots of hot and cold items. Overall a very pleasant stay.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Dear customer, thank you for taking the time to review your stay at Hotel Plaza del Castillo. We are very happy to know you enjoyed your stay with us. Unfortunately there is nothing we can do about location but we try our best to make guests feel as comfortable as possible. We are looking forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from boise

Nice hotel in industrial area with driving challen

Posted Oct 14, 2016
Great old hotel, nice staff close to airport but a real challenge to drive to. In industrial area by fruit warehouses. Fairly quiet with nice gardens.
Comment from Hotel Management
Oct 22, 2016 by General Manager, Hotel Management
Dear customer, thank you for taking the time to review your stay with us. Unfortunately there is nothing we can do about location, but we try our best to make guests feel as comfortable as possible. We are looking forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto canada

Feels like a castle

Posted Oct 8, 2016
Location: Nothing to do nearby. Too many industries around even to go for a walk
This is a lovely hotel close to the Malaga airport but in the middle of an indus trial complex. You can drive e to the city centre in 10 minutes or take a cab for 15 euros or 1.30 euros by bus 100 metres from the hotel.
Comment from Hotel Management
Oct 22, 2016 by General Manager, Hotel Management
Dear Liz, we appreciate your positive feedback. It is very helpful for us as we try to improve as much as we can to provide the best customer service.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Perfect location to the airport

Posted Sep 23, 2016
Pros: Location; price; staff
Cons: nothing to improve, no complaints
Location: Close to the airport is why we selected this therefore it suited our needs. Took a taxi to downtown instead of the bus. Reasonable charge.
Staff were amazing! They accommodated us even though we were very early to check in. They provided us with one room (we booked 4) so that we could put all of our luggage into a room and head downtown.
Comment from Hotel Management
Oct 22, 2016 by General Manager, Hotel Management
Dear happy guest, thank you for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We will be very happy to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Convenient for the airport

Posted Sep 8, 2016
Pros: The architecture, the gardens, the openness
Cons: Clean the shower heads
Location: Not a special location and only stayed overnight. Convenient for the airport and a late flight.
Well received on check in at midnight. Had rooms facing into the garden.
Comment from Hotel Management
Oct 22, 2016 by General Manager, Hotel Management
Dear guest, thank you for your review and for choosing our hotel. Customer feedbacks are very important for us and always taken into account.
3 out of 5
by A verified traveler from ca

Good buffet, terrible location

Posted Aug 2, 2016
There is literally nothing around this place. Taxis to everything, and they range from €14-22. The staff wasn't extremely helpful with booking anything when we asked about bicycle tours, they gave us a couple numbers for us to call (internationally on our cells), and communication was limited to Spanish (we're amateurs!). The breakfast buffet was one of the best we've ever had, though!
Comment from Hotel Management
Sep 28, 2016 by General Manager, Hotel Management
Dear Erica, we regret that our hotel didn't fulfil your expectations. Thank you for your review, we will take it into account to make it better.
3 out of 5
by A verified traveler from UK

Sort it out

Posted Apr 17, 2016
Pros: Gardens and reception.
Cons: All aspects of the bedroom.
Location: Location is in an industrial area. Not a problem if you booked because of proximity to the airport. Absolutely no information about things to do nearb
Bedding - not sheets - looks dirty and grubby. The air con is difficult to work and does not cool the room. I couldn't sleep as the room was far too hot. No hot drink making facilities. No instructions for the TV and all programmes in Spanish. No information in the room about hotel facilities. Communal areas lovely - especially the gardens. Sadly the bedroom left a lot to be desired.
Comment from Hotel Management
Aug 29, 2016 by General Manager, Hotel Management
Dear customer, I am sorry to hear that our bedroom facilites let you down, but we want to thank you for your comment so we can make it better.
2 out of 5
by A verified traveler

Far from the city center

Posted Mar 21, 2016
I think hotel star should be not more than three star. Free parking fascility is OK, but far from the city. If you come to Malaga at nigth and to sleep only you may choose this hotel otherwise I do not recommebd.
Comment from Hotel Management
Aug 23, 2016 by General Manager, Hotel Management
Dear customer, thank you for your comment, it is always good to know the opinion of ours guests to keep improving.
3 out of 5
by A verified traveler from kamloops

Nice enough

Posted Feb 16, 2016
Pros: Lobby
Cons: newer furnishings in the room
Location: terrible location for seeing things in town. Fine if you are going out on day trips in the surrounding areas
Hotel is indeed in an industrial zone. Not an issue if you have a car but would be an inconvenience without. The bed wasn't great and the entire suite lacked character/style. Lobby was as nice as the pictures but the garden was under construction. That construction was loud and started early (8am) which wasn't great for a vacation. I don't think we would stay here again
Comment from Hotel Management
Aug 19, 2016 by General Manager, Hotel Management
Dear guest, we are very sorry you did not enjoy your stay at our hotel as much as you expected, your comment is so helpful and will help us improve. Fortunately construction is finished, and the hotel is constantly improving to give the best service to our customers.