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Reviews of AluaSoul Costa Málaga - Adults recommended

4 out of 5
AluaSoul Costa Málaga - Adults recommended
Av de Isabel Manoja, 9, Torremolinos, Malaga

Reviews

7.8

Good

Rating 10 - Excellent. 104 out of 301 reviews" "
Rating 8 - Good. 114 out of 301 reviews" "
Rating 6 - Okay. 40 out of 301 reviews" "
Rating 4 - Poor. 23 out of 301 reviews" "
Rating 2 - Terrible. 20 out of 301 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Alison

Stayed 7 nights in Feb 2024

8/10 Good

Ursula Van

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted a quiet couples hotel and really enjoyed our stay here. Couples wise, it was mainly retired people so not noisy. There was plenty of choice at breakfast although not always piping hot - a buffet never is. Our room was spotless, comfy and well equipped. We were surprised that (bearing in mind we had a coffee machine) we were not given replacement capsules - these were to purchase. Beds were very comfy, pillows are foam and firm (for those that need to know). We added the VIP access for a small room offering drinks and snacks which worked well for us. Would we stay here again - we absolutely would! Excellent value - lovely staff and a five min walk from the train station. Thank you
Stayed 4 nights in Feb 2024

10/10 Excellent

Stephen MC

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently returned from our fifth visit to AluaSoul Costa Málaga in Torremolinos, and I'm thrilled to share that our experience was nothing short of fantastic, consistent with our previous stays. From the moment we arrived, we were greeted with warmth and hospitality that made us feel right at home. The staff at AluaSoul Costa Málaga are genuinely friendly and go out of their way to ensure guests have everything they need for a perfect stay. The hotel itself boasts excellent facilities that cater to all kinds of travelers. Whether you're looking to relax by the pool, enjoy a meal in the restaurant, or stay active in the fitness center, AluaSoul Costa Málaga has you covered. We found everything to be impeccably clean and well-maintained, which speaks volumes about the dedication of the staff. One of the standout features of this hotel is its ideal location. Nestled near the heart of Torremolinos, guests have easy access to a variety of shops, cafes, and restaurants. The charm of the town is just a short walk away, offering a glimpse into the local culture and lifestyle. Moreover, the hotel is conveniently located just 5 minutes from the train station, making it incredibly easy to explore the surrounding area or venture further afield. For us, the proximity to the beach was a major plus. The sandy shores and crystal-clear waters of Torremolinos are just a stone's throw away, allowing for spontaneous beach outings whenever the mood strikes. It's the perfect spot for anyone
Stayed 4 nights in Feb 2024

6/10 Okay

Qamar

Traveled with group
Liked: Cleanliness, staff & service
Very average hotel. Location is ok, price is not bad
Stayed 3 nights in Jan 2024

8/10 Good

Liina

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We had a lovely holiday in this holiday. The sea view rooms are must, as even in January balcony was proper sun trap. I would say that the hotel was value for money, but eventough it has all 4 start ammenities things seem bit cheaply done. Like bits of the room are fixed with tape or bathroom fixings are just not that well done. You don’t get free coffee, but you do get couple of tea bags, kettle and a fridge. Non of that really bothered us, but a thing we struggled with was how thin the walls were. You could hear neighboring rooms talk word by word, go to toilet etc. Because the hotel was really cheap and we had ear blugs we enjoyed our stay.
Stayed 7 nights in Jan 2024
Response from Alua Soul Costa Málaga on Jan 15, 2024
Dear Guest, Receive warm greeting on behalf of our entire staff. Thank you for your excellent comments about your experience with us, I will share your words with our whole team. For us, your satisfaction is our commitment. We look forward to welcome back soon at your home. Yours sincerely, Deputy Manager AluaSoul Costa Málaga

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Alua Soul Costa Málaga on Jan 4, 2024
Dear Aaron, Receive warm greeting on behalf of our entire staff. Thank you for your excellent comments about your experience with us, I will share your words with our whole team. For us, your satisfaction is our commitment. We look forward to welcome back soon at your home. Yours sincerely, Deputy Manager AluaSoul Costa Málaga

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My trip
Fantastic price for a 4 star hotel more like 5 star because of the staff really helpful great breakfast as well and an upgrade as well can’t believe the price I paid for it so cheap
Stayed 2 nights in Dec 2023
Response from Alua Soul Costa Málaga on Dec 20, 2023
Dear John, Receive warm greeting on behalf of our entire staff. Thank you for your excellent comments about your experience with us, I will share your words with our whole team. For us, your satisfaction is our commitment. We look forward to welcome back soon at your home. Yours sincerely, Deputy Manager AluaSoul Costa Málaga

6/10 Okay

Jin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was very nice and professional feeling, was greeted promptly and offered champagne after check in. Had major issues with parking, confusing instructions and felt unsafe in parking garage, got lost and almost couldn’t find the way back to the hotel. Room was nice and clean but had an issue with temperature in the room, it was winter by the time we went but room was very hot. Tried turning on AC but it was not working correct at all, we put it on the cool setting but it continued to blow out hot air.
Stayed 1 night in Dec 2023
Response from Alua Soul Costa Málaga on Dec 20, 2023
Dear Jin, Receive warm greeting on behalf of our entire staff. Thank you for your excellent comments about your experience with us, I will share your words with our whole team. For us, your satisfaction is our commitment. We look forward to welcome back soon at your home. Yours sincerely, Deputy Manager AluaSoul Costa Málaga

10/10 Excellent

Thomas

Stayed 3 nights in Dec 2023
Response from Thomas on Dec 13, 2023
Dear Thomas, Receive warm greeting on behalf of our entire staff. Thank you for your excellent score about your experience with us, I will share it with our whole team. For us, your satisfaction is our commitment. We look forward to welcome back soon at your home. Yours sincerely, Deputy Manager AluaSoul Costa Málaga

4/10 Poor

Paul

Stayed 1 night in Dec 2023
Response from Alua Soul Costa Málaga on Dec 20, 2023
Dear Paul, Receive warm greeting on behalf of our entire staff. Thank you for your excellent comments about your experience with us, I will share your words with our whole team. For us, your satisfaction is our commitment. We look forward to welcome back soon at your home. Yours sincerely, Deputy Manager AluaSoul Costa Málaga

8/10 Good

david

Stayed 2 nights in Nov 2023
Response from Alua Soul Costa Málaga on Jan 4, 2024
Dear David, Receive warm greeting on behalf of our entire staff. Thank you for your excellent comments about your experience with us, I will share your words with our whole team. For us, your satisfaction is our commitment. We look forward to welcome back soon at your home. Yours sincerely, Deputy Manager AluaSoul Costa Málaga

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from John on Nov 21, 2023
Dear Mr. John, Receive warm greeting on behalf of our entire staff. Thank you for your excellent score about your experience with us, I will share it with our whole team. For us, your satisfaction is our commitment. We look forward to welcome back soon at your home. Yours sincerely, Deputy Manager AluaSoul Costa Málaga

10/10 Excellent

Daniel

Stayed 3 nights in Nov 2023
Response from Daniel on Nov 21, 2023
Estimada Daniel. En nombre de todos nuestros empleados, lo saludamos cordialmente. Gracias por tu excelente puntuación de tu experiencia con nosotros. Lo compartiré con todo nuestro equipo. Para nosotros su satisfacción es nuestro compromiso. Esperamos darle la bienvenida pronto a su casa. Un cordial saludo, Subgerente AluaSoul Costa Málaga

8/10 Good

Peter

Stayed 3 nights in Nov 2023
Response from Peter on Nov 21, 2023
Dear Mr. Peter, Receive warm greeting on behalf of our entire staff. Thank you for your excellent score about your experience with us, I will share it with our whole team. For us, your satisfaction is our commitment. We look forward to welcome back soon at your home. Yours sincerely, Deputy Manager AluaSoul Costa Málaga

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walue for money. Really nice hotel
Response from Robert on Nov 21, 2023
Dear Mr. Robert, Receive warm greeting on behalf of our entire staff. Thank you for your excellent score about your experience with us, I will share it with our whole team. For us, your satisfaction is our commitment. We look forward to welcome back soon at your home. Yours sincerely, Deputy Manager AluaSoul Costa Málaga

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel closy to train station. Nice modern room.
Stayed 1 night in Nov 2023
Response from Robert on Nov 21, 2023
Dear Mr. Robert, Receive warm greeting on behalf of our entire staff. Thank you for your excellent score about your experience with us, I will share it with our whole team. For us, your satisfaction is our commitment. We look forward to welcome back soon at your home. Yours sincerely, Deputy Manager AluaSoul Costa Málaga

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but need some improvement (lift) nice friendly staff. Recomended room My favorite Club .
Response from Robert on Nov 21, 2023
Dear Mr. Robert, Receive warm greeting on behalf of our entire staff. Thank you for your excellent score about your experience with us, I will share it with our whole team. For us, your satisfaction is our commitment. We look forward to welcome back soon at your home. Yours sincerely, Deputy Manager AluaSoul Costa Málaga

8/10 Good

Juan

Stayed 1 night in Nov 2023
Response from Juan on Nov 21, 2023
Estimado Juan. En nombre de todos nuestros empleados, lo saludamos cordialmente. Gracias por tu excelente puntuación de tu experiencia con nosotros. Lo compartiré con todo nuestro equipo. Para nosotros su satisfacción es nuestro compromiso. Esperamos darle la bienvenida pronto a su casa. Un cordial saludo, Subgerente AluaSoul Costa Málaga

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to train station and beach. Easy acces to Malaga and Fuengirola. Recomended to have My Favorite Club room.
Stayed 2 nights in Nov 2023
Response from Robert on Nov 21, 2023
Dear Mr. Robert, on behalf of all our employees, we warmly greet you. Thank you for your excellent review of your experience with us. I will share them with our entire team. For us, your satisfaction is our commitment. We look forward to welcoming you home soon. Best regards, Deputy Manager AluaSoul Costa Málaga

8/10 Good

Edmund

Stayed 1 night in Nov 2023
Response from Edmund on Nov 21, 2023
Dear Mr. Edmund, Receive warm greeting on behalf of our entire staff. Thank you for your excellent score about your experience with us, I will share it with our whole team. For us, your satisfaction is our commitment. We look forward to welcome back soon at your home. Yours sincerely, Deputy Manager AluaSoul Costa Málaga

8/10 Good

Maureen

Liked: Staff & service
Lovely bed and pillows . But the location wasn’t very nice in the part town it was located . Lovely pool but by 3.00pm most of the area was in the shade .
Stayed 1 night in Nov 2023
Response from Maureen on Nov 21, 2023
Dear Mr. Maureen, Receive warm greeting on behalf of our entire staff. Thank you for your excellent score about your experience with us, I will share it with our whole team. For us, your satisfaction is our commitment. We look forward to welcome back soon at your home. Yours sincerely, Deputy Manager AluaSoul Costa Málaga

10/10 Excellent

Jari-Ville

Stayed 10 nights in Oct 2023
Response from Jari-Ville on Nov 21, 2023
Dear Jari-Ville, on behalf of all our employees, we warmly greet you. Thank you for your excellent score of your experience with us. I will share them with our entire team. For us, your satisfaction is our commitment. We look forward to welcoming you home soon. Best regards, Deputy Manager AluaSoul Costa Málaga

10/10 Excellent

Gladys Ester

Stayed 4 nights in Oct 2023
Response from Gladys on Nov 21, 2023
Dear Mr. Gladys, on behalf of all our employees, we warmly greet you. Thank you for your excellent review of your experience with us. I will share them with our entire team. For us, your satisfaction is our commitment. We look forward to welcoming you home soon. Best regards, Deputy Manager AluaSoul Costa Málaga

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay. Staff all very nice. Would stay here again
Stayed 1 night in Oct 2023
Response from William on Nov 21, 2023
Dear Mr. William, on behalf of all our employees, we warmly greet you. Thank you for your excellent review of your experience with us. I will share them with our entire team. For us, your satisfaction is our commitment. We look forward to welcoming you home soon. Best regards, Deputy Manager AluaSoul Costa Málaga

8/10 Good

PAUL

Stayed 1 night in Oct 2023
Response from Paul on Nov 21, 2023
Dear Mr. Paul, on behalf of all our employees, we warmly greet you. Thank you for your excellent score of your experience with us. I will share them with our entire team. For us, your satisfaction is our commitment. We look forward to welcoming you home soon. Best regards, Deputy Manager AluaSoul Costa Málaga

4/10 Poor

Will

Stayed 3 nights in Oct 2023
Response from Will on Nov 21, 2023
Dear Mr. Will, Thank you for your score regarding to your recent holiday at the AluaSoul Costa Málaga. I was very sorry to learn that not all aspects of the holiday met with your expectations. We strive to offer the best possible quality of holidays and service, and it is disappointing to learn that you were not happy with the outcome of your holiday. Thank you once again for taking the time to write to us. We hope to see you again in our hotels, as your loyalty is of great importance to us. Best regards, Deputy Manager AluaSoul Costa Málaga

10/10 Excellent

Edward

Stayed 8 nights in Oct 2023
Response from Edward on Nov 21, 2023
Dear Mr. Edward, on behalf of all our employees, we warmly greet you. Thank you for your excellent review of your experience with us. I will share them with our entire team. For us, your satisfaction is our commitment. We look forward to welcoming you home soon. Best regards, Deputy Manager AluaSoul Costa Málaga

8/10 Good

Edmund

Stayed 1 night in Oct 2023
Response from Edmund on Nov 21, 2023
Dear Mr. Edmund, on behalf of all our employees, we warmly greet you. Thank you for your excellent review of your experience with us. I will share them with our entire team. For us, your satisfaction is our commitment. We look forward to welcoming you home soon. Best regards, Deputy Manager AluaSoul Costa Málaga

6/10 Okay

Neil

Stayed 1 night in Oct 2023
Response from Neil on Nov 21, 2023
Dear Mr. Neil.Thank you for your opinion regarding to your recent holiday at the AluaSoul Costa Málaga. We are always grateful to receive constructive criticism. I was very sorry to learn that not all aspects of the holiday met with your expectations. We strive to offer the best possible quality of holidays and service, and it is disappointing to learn that you were not happy with the outcome of your holiday. Thank you once again for taking the time to write to us. We hope to see you again in our hotels, as your loyalty is of great importance to us. Best regards, Deputy Manager AluaSoul Costa Málaga

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Orlando on Nov 21, 2023
Dear Mr. Orlando, on behalf of all our employees, we warmly greet you. Thank you for your excellent review of your experience with us. I will share them with our entire team. For us, your satisfaction is our commitment. We look forward to welcoming you home soon. Best regards, Deputy Manager AluaSoul Costa Málaga

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2023
Response from John on Nov 21, 2023
Dear Mr. John, on behalf of all our employees, we warmly greet you. Thank you for your excellent review of your experience with us. I will share them with our entire team. For us, your satisfaction is our commitment. We look forward to welcoming you home soon. Best regards, Deputy Manager AluaSoul Costa Málaga

6/10 Okay

Dani

Stayed 1 night in Oct 2023
Response from Dani on Nov 21, 2023
Dear Mr. Dani, Thank you for your opinion regarding to your recent holiday at the AluaSoul Costa Málaga. We are always grateful to receive constructive criticism. I was very sorry to learn that not all aspects of the holiday met with your expectations. We strive to offer the best possible quality of holidays and service, and it is disappointing to learn that you were not happy with the outcome of your holiday. Thank you once again for taking the time to write to us. We hope to see you again in our hotels, as your loyalty is of great importance to us. Best regards, Deputy Manager AluaSoul Costa Málaga

10/10 Excellent

Eirik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Eirik on Nov 21, 2023
Dear Mr. Eirik, on behalf of all our employees, we warmly greet you. Thank you for your excellent review of your experience with us. I will share them with our entire team. For us, your satisfaction is our commitment. We look forward to welcoming you home soon. Best regards, Deputy Manager AluaSoul Costa Málaga

4/10 Poor

Tracey

Disliked: Staff & service
Stayed 4 nights in Sep 2023
Response from HOTEL on Oct 1, 2023
Dear Tracey, Receive warm greeting on behalf of our entire staff. Thank you for your evaluation about your experience with us, I will share it with our whole team. For us, your satisfaction is our commitment. We are very sorry to learn that not all aspects of the holiday met with your expectations. We look forward to welcome back soon at your home. Yours sincerely, Deputy Manager AluaSoul Costa Málaga

6/10 Okay

Carlos, Miramar

Traveled with family
Liked: Cleanliness, staff & service
We met Paula at check-in. She has excellent customer service going around all areas of the hotel and making sure everything was working at high level. Always showing a pleasant smile making our stay a very good one.
Stayed 3 nights in Sep 2023
Response from Alua Soul Costa Málaga on Oct 1, 2023
Dear guest, Receive warm greeting on behalf of our entire staff. Thank you for your excellent comments about your experience with us, I will share your words with our whole team. For us, your satisfaction is our commitment. We look forward to welcome back soon at your home. Yours sincerely, Deputy Manager AluaSoul Costa Málaga

10/10 Excellent

Fergal

Stayed 2 nights in Jul 2023
Response from HOTEL on Oct 1, 2023
Dear Mr. Fergal, Please receive a warm greeting from all our staff. Thank you for your excellent evaluation about your experience with us, I will share your words with all our team. For us, your satisfaction is our commitment. We look forward to welcoming you home soon. Yours sincerely, Deputy Manager AluaSoul Costa Malaga

10/10 Excellent

Luis E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from AluaSoul Costa Málaga on Sep 8, 2023
Estimado Luis, Reciba un cordial saludo de parte de todo nuestro personal. Gracias por sus excelentes comentarios sobre su experiencia con nosotros, compartiré sus palabras con todo nuestro equipo. Para nosotros, su satisfacción es nuestro compromiso. Esperamos darle la bienvenida pronto en su casa. Atentamente, Deputy Manager AluaSoul Costa Málaga

10/10 Excellent

Max

Stayed 1 night in Aug 2023
Response from AluaSoul Costa Málaga on Sep 8, 2023
Dear Max, Please receive a warm greeting from all our staff. Thank you for your comments about your experience with us, I will share your words with all our team. For us, your satisfaction is our commitment, so we take good note of your suggestions to improve the experience of our future customers. We look forward to welcoming you soon in your home. Yours sincerely, Deputy Manager AluaSoul Costa Malaga

10/10 Excellent

Fergal

Stayed 1 night in Aug 2023
Response from AluaSoul Costa Málaga on Sep 8, 2023
Dear Fergal, Please receive a warm greeting from all our staff. Thank you for your comments about your experience with us, I will share your words with all our team. For us, your satisfaction is our commitment, so we take good note of your suggestions to improve the experience of our future customers. We look forward to welcoming you soon in your home. Yours sincerely, Deputy Manager AluaSoul Costa Malaga

4/10 Poor

Gerasimos

Traveled with group
Liked: Cleanliness
We had to wait more than an hour from the check in time 2pm in order the room to be ready and clean. This was a time wasting and we hadn’t been offered absolutely nothing not even a coffee or water, we had to leave and go and wait to a coffee shop nearby. The response we got from the reception was that the check in is from 2pm and it can be later than that. Is this a response from a 4star hotel? And the room should have be ready at 2pm if the check in is from 2pm. We are travellers all around the world and we didn’t had to wait more than an hour from the expected check in time. As we had paid half board, we had also included dinner to our 5day reservation which was also not very impressing for a 4star hotel. Mostly fried cheap options and very limited meat/protein dishes,all the evening buffets the same. Really not impressed, today we continued as planned our accommodation and moved to another hotel which was cheaper and closer to the beach area, but the treatment the hospitality, food and service are much better.
Stayed 3 nights in Aug 2023
Response from Alua Soul Costa Málaga on Aug 26, 2023
Dear Guest,Thank you for your opinion regarding to your recent holiday at the AluaSoul Costa Málaga. We are always grateful to receive constructive criticism. I was very sorry to learn that not all aspects of the holiday met with your expectations. We strive to offer the best possible quality of holidays and service, and it is disappointing to learn that you were not happy with the outcome of your holiday.Thank you once again for taking the time to write to us, we will endeavour to ensure that any issues raised are resolved.We hope to see you again in our hotels, as your loyalty is of great importance to us.Best regards,Deputy ManagerAluaSoul Costa Málaga

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, excellent location. Within walking distance of everything. Lovely breakfast and nice swimming pool & bar
Stayed 8 nights in Aug 2023
Response from AluaSoul Costa Málaga on Aug 20, 2023
Dear Mr. David,Receive warm greeting on behalf of our entire staff. Thank you for your excellent comments about your experience with us, I will share your words with our whole team . For us, your satisfaction is our commitment.We look forward to welcome back soon at your home.Yours sincerely,Deputy managerAluaSoul Costa Málaga

10/10 Excellent

Eugene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was exceptionally brilliant. Location fantastic, 5 min walk from train station, 15 min walk to beach and 5 min walk to centre of town for all restaurants, bars and shops. The air conditioning in hotel and rooms is brilliant
Stayed 5 nights in Aug 2023
Response from AluaSoul Costa Málaga on Aug 10, 2023
Dear Mrs. Eugene,Please receive a warm greeting from all our staff. Thank you for your excellent comments about your experience with us, I will share your words with all our team. For us, your satisfaction is our commitment.We look forward to welcoming you soon at home.Yours sincerely,Deputy ManagerAluaSoul Costa Malaga

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room with modern amenities.
Stayed 4 nights in Jul 2023
Response from AluaSoul Costa Málaga on Aug 10, 2023
Lieber Herr James,Bitte erhalten Sie einen herzlichen Gruß von all unseren Mitarbeitern. Vielen Dank für Ihre ausgezeichneten Kommentare über Ihre Erfahrung mit uns, ich werde Ihre Worte an unser gesamtes Team weitergeben. Für uns ist Ihre Zufriedenheit unsere Verpflichtung.Wir freuen uns darauf, Sie bald bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Stellvertretende ManagerinAluaSoul Costa Malaga

8/10 Good

Fergal

Stayed 1 night in Jul 2023
Response from AluaSoul Costa Málaga on Jul 16, 2023
Estimado cliente. En primer lugar, de parte de todo el equipo del hotel AluaSoul Costa Málaga, le agradezco el tiempo dedicado en escribir este comentario. Nuestro objetivo es hacer que la experiencia de nuestros huéspedes sea lo más placentera y acogedora posible, y nos complace conocer que nuestro personal ha conseguido crearla para usted. Nos encantaría volver a verle pronto en AluaSoul Costa Málaga. Saludos cordiales, La dirección AluaSoul Costa Málaga

10/10 Excellent

Pedro

Stayed 2 nights in Jul 2023
Response from AluaSoul Costa Málaga on Jul 16, 2023
Estimado Pedro. En primer lugar, de parte de todo el equipo del hotel AluaSoul Costa Málaga, le agradezco el tiempo dedicado en escribir este comentario. Nuestro objetivo es hacer que la experiencia de nuestros huéspedes sea lo más placentera y acogedora posible, y nos complace conocer que nuestro personal ha conseguido crearla para usted. Nos encantaría volver a verle pronto en AluaSoul Costa Málaga. Saludos cordiales, La dirección AluaSoul Costa Málaga

4/10 Poor

Simon

Stayed 1 night in Jul 2023
Response from AluaSoul Costa Málaga on Jul 30, 2023
Estimado Simon. Reciba un cordial saludo de parte de todo nuestro personal. Gracias por su puntuación. Para nosotros, su satisfacción es nuestro compromiso. Esperamos darle la bienvenida pronto en su casa. Atentamente, Deputy Manager AluaSoul Costa Málaga

2/10 Terrible

Santiago

Stayed 1 night in Jun 2023

2/10 Terrible

Joseph

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Check in wasnt available till 3 for the premium room. No water or mini bar stocked on arival had to ask for it. Air con mediocre. Shower pressure dismal. Receptionist knew how to shrug her shoulders and blame others
Stayed 1 night in Jun 2023
Response from AluaSoul Costa Málaga on Jul 26, 2023
Dear Joseph,Thank you for your opinion regarding to your recent holiday at the AluaSoul Costa Málaga. We are always grateful to receive constructive criticism. I was very sorry to learn that not all aspects of the holiday met with your expectations. We strive to offer the best possible quality of holidays and service, and it is disappointing to learn that you were not happy with the outcome of your holiday.Thank you once again for taking the time to write to us, we will endeavour to ensure that any issues raised are resolved.We hope to see you again in our hotels, as your loyalty is of great importance to us.Best regards,Deputy ManagerAluaSoul Costa Málaga

8/10 Good

Seija

Stayed 6 nights in Jun 2023
Response from AluaSoul Costa Málaga on Jul 16, 2023
Estimado cliente. En primer lugar, de parte de todo el equipo del hotel AluaSoul Costa Málaga, le agradezco el tiempo dedicado en escribir este comentario. Nuestro objetivo es hacer que la experiencia de nuestros huéspedes sea lo más placentera y acogedora posible, y nos complace conocer que nuestro personal ha conseguido crearla para usted. Nos encantaría volver a verle pronto en AluaSoul Costa Málaga. Saludos cordiales, La dirección AluaSoul Costa Málaga

10/10 Excellent

David

Stayed 3 nights in Jun 2023
Response from AluaSoul Costa Málaga on Jul 16, 2023
Estimado David. En primer lugar, de parte de todo el equipo del hotel AluaSoul Costa Málaga, le agradezco el tiempo dedicado en escribir este comentario. Nuestro objetivo es hacer que la experiencia de nuestros huéspedes sea lo más placentera y acogedora posible, y nos complace conocer que nuestro personal ha conseguido crearla para usted. Nos encantaría volver a verle pronto en AluaSoul Costa Málaga. Saludos cordiales, La dirección AluaSoul Costa Málaga