Ratings based on 682 Verified Reviews

4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Good hotel at city center

Posted May 13, 2017
Pros: Kind staff
Everything was extremely good, including a King size bed and wonderful tv. Set, but the window was interior and I had the ugly sight of people´s clothes hanging out the windows.
Comment from Hotel Management
May 16, 2017 by Sonia guest relation department, Hotel Management
Dear guest, Thank you for your review. We are so glad to know that you enjoy very mucho your stay with us. We are so sorry taht the view was not to your liking however is a hotel located in the city with comun city views. Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from nottingham

Nice hotel, close to train station

Posted Apr 7, 2017
Pros: Clean and convenient.
Cons: More welcoming receptionists.
Nice, clean and comfortable hotel but without 'wow' factor. Nice sauna and jacuzzi to ourselves! Reception staff not particularly friendly with exception of nice young man, however would be happy to stay here again. Very close to train station, 10 min walk into Malaga centre. Useful supermarket next to hotel.
Comment from Hotel Management
Apr 10, 2017 by Sonia Guest relation department, Hotel Management
Dear guest, Thank you for staying in our hotel. We are very glad to hear that your stay with us was satisfactory. We hope you choose our hotel for your next stay in our city. Regards
2 out of 5
by A verified traveler

A little far away from the center

Posted Mar 27, 2017
This hotel is good for people who are planning to explore other areas and benefit from its close location to the station. Otherwise I would not recommend it as it is a bit old, construction was in place so a lot of noise, rooms are dark( so little lighting) breakfast was awful. No iron in the rooms the tell you to use their ironing service( tip: buy an irion from the outlet market in front of the hotel 15 EUR)
Comment from Hotel Management
Mar 28, 2017 by Sonia Guest Relation department, Hotel Management
Thank you for taking the time to write a review, and I am so sorry that your experience with us was disappointing. Our hotel is actually acquaring a brand new image to satisfy guests needs nowadays. Every comments is taken into consideration. We hope to see you again in our hotel to give you the best service. Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Train station & bus station

Posted Mar 10, 2017
Pros: The location - it was 20 mins walk from the city centre and 2 mins walk to the train station. The facilities are in good condition.
Cons: All rooms should have had air con
Location: Its convenient for taking the bus on day trips to other nearby cities and also with good access to the airport by the train.
Upon arrival to the hotel, we were able to check in before 12, but we were not told the hotel would not put on air conditioning until April, so we turned on the Air con and warm air came out, which meant we had to open the window to sleep. The hotel staffs are helpful enough and the facilities are very good.
Comment from Hotel Management
Mar 11, 2017 by Daniel (Jefe de Recepción), Hotel Management
Dear Guest Thank you for taking the time to write a review, Always helps us improve the treatment of our customers. We hope to see you again soon. Thank you very much
5 out of 5
Recommended
for Everyone
by A verified traveler

Central location for public transit and quiet room

Posted Mar 4, 2017
Staff was very helpful, there is a small gym and a fairly large spa. I forgot some items at checkout and they located and held the items for me to retrieve.
Comment from Hotel Management
Mar 5, 2017 by Daniel (Front Office Manager), Hotel Management
Dear customer. Thanks for your feedback. We are very glad to receive reviews like yours. We hope to see you very soon!!! Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from darlington

good hotel

Posted Jan 31, 2017
Pros: neat to transport links
a good stay, near train station and not too far to walk into centre. The only comment I have is that its rated as a vip hotel on expedia and didn't get upgrades or even a mention of its vip status with expedia, this was the only reason I booked through expedia as I could have got it at 10% less on another website.
Comment from Hotel Management
Feb 3, 2017 by Daniel (Jefe de Recepcion), Hotel Management
Dear guest Thank you for taking the time to write a review. We felt the inconvenience caused upon arrival, Let's talk to our staff so it does not happen again. thank you very much Daniel (Jefe de Recepción)
4 out of 5
Recommended
for Everyone
by A verified traveler

Really good location near main railway station

Posted Jan 28, 2017
We had not been notified of the name change and spent over 1 hour trying to find it.
Comment from Hotel Management
Jan 29, 2017 by Daniel (Reception Manager), Hotel Management
Dear customer. We are very sorry about the problem with the name change. We are trying to improve the signals to arrive better to the hotel. Sorry for the inconveniences. It will be a pleasure for us to receive you again if you decide to come back to Malaga.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2017
Chose this hotel ans it was only 5 minutes walk to the main train station
Comment from Hotel Management
Jan 17, 2017 by Daniel (Reception Manager), Hotel Management
Dear customer. We would like to give you many thanks for your review. We are very glad that everything was nice during your stay. It will be a pleasure for us, to receive you again in our hotel if you come back to Malaga.
2 out of 5
by A verified traveler

Posted Dec 29, 2016 on Hotels
Rooms were dirty with a bad smell. Asked for non smoking or no pet room received a room that obviously did have pets and smokers before.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Dear Customer: We would like to thank you for taking the time to leave your comment. Thanks to them, they help us improve every day. Our intention is none other than the satisfaction of our customers. We are very sorry that we did not meet your expectations. We assure you that we will take your comment seriously and take the necessary action. We wish you a happy day
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

A convenient location close to the train station.

Posted Dec 21, 2016
Pros: A convenient location and good access to the transport: train, bus and plane.
Location: A 20 min walk to the city center, take taxi/hop on hop off bus to the upper Alcazaba (ancient fortress with a lookout to see the city), walk to beach.
It is very convenient if you talk bus/train to Malaga since the hotel is just 10 min walk. If you come by flight, take C1 train with only 3 stops from the airport to the train station. The city center is not very far away like 20 min walk. Malaga is a beautiful city even with its coldest day is around 15 C. For Canadians, Malaga is a good choice to spend winter vacations besides Florida.
Comment from Hotel Management
Jan 9, 2017 by Daniel (Reception Manager), Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are very proud that you enjoyed your stay and we hope to see you in your return to our hotel. Sincerely,