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Reviews of The Marbella Heights Boutique Hotel

4 out of 5
The Marbella Heights Boutique Hotel
Urb. Rio Real, Parcela 97, Balcon del Golf, Marbella, Malaga

Reviews

9.4

Exceptional

Rating 10 - Excellent. 44 out of 55 reviews" "
Rating 8 - Good. 8 out of 55 reviews" "
Rating 6 - Okay. 0 out of 55 reviews" "
Rating 4 - Poor. 2 out of 55 reviews" "
Rating 2 - Terrible. 1 out of 55 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

8.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marcus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful
Stayed 5 nights in Sep 2021
Response from The Marbella Heights Boutique Hotel on Oct 8, 2021
Many thanks, Marcus. We were so happy to know you and your stay with us. We hope to see you again soon! A big hug !

10/10 Excellent

Philomena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Philomena Ireland
A small but amazing hotel! If you want a very tranquil break this hotel is perfect. The staff are fab and friendly. I will mention Stefani who is most helpful and nothing is too much trouble... its like home from home! Thank you everyone!
Heaven
Stayed 4 nights in Jul 2020
Response from The Marbella Heights Boutique Hotel on Jul 13, 2020
Thank you so much Dear Philomena, We are glad to know that you enjoyed our hotel and we would love to see you again. Best Regards

10/10 Excellent

Michaela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beautiful hotel and all the staff were so helpful and friendly amazing service well done
Stayed 1 night in Jun 2020
Response from The Marbella Heights on Jul 7, 2020
Thank you so much for your comments, It was a pleasure to host you and we hope to see you again.

10/10 Excellent

MR CHRIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect, the most beautiful & relaxing place where to stay. Stefani, a truly star, she made our stay very pleasant. Definitely come back. Highly recommended.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hosts. Very pleasant stay. Loved it although it is not right by the town.
Stayed 2 nights in Feb 2020
Response from José Boto on Mar 5, 2020
Thank you so much for your comments, we are glad that you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
A great stay! The hotel is lovely, and the staff made an effort to ensure that we had everything we needed!
Stayed 6 nights in Oct 2019

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from The Marbella Heights on Sep 11, 2019
Many thanks

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful place to stay! It is absolutely gorgeous and serene. The views from the veranda and our room were stunning. I could spend days on the couches with a glass of wine or cava. Don’t miss the tranquil pool! It’s hard to pull yourself away to the beaches because it’s so beautiful and relaxing. The owners were so kind and welcoming. They made us feel right at home or at least made us want to retire to Marbella one day. The only thing we were challenged by was not finding the foam mattress very comfortable so we couldn’t sleep great but that might just be personal preference. Breakfast on the patio was really lovely. My only suggestion for improvement would be to serve the great quality cheese and hot chocolate found around Spain. Overall it was a wonderful place to stay and a really great first experience for us in Marbella. Thank you!
Stayed 1 night in May 2019
Response from The Marbella Heights on Jul 18, 2019
Many thanks for your honest and lovely review. We are happy you have a wonderful stay with us and the most important that you felt relaxing, calm and like at home with the beautiful views from Costa del sol. Regarding the cheese and chocolate, we have other types and we could offer you if we knew, but thanks for the recommendation. Many thanks for trusting in us and we hope you trust again :) Best regards.

2/10 Terrible

Verified traveler

Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful villa boutique hotel in a great location. personalized service
Stayed 1 night in Jun 2019
Response from The Marbella Heights on Jun 12, 2019
Many thanks

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic place to relaxing
Second trip back to Marbella Heights Hotel and Jose and the team we’re fan in making sure your stay is effortless. Nothing was too much to ask
Stayed 2 nights in May 2019
Response from The Marbella Heights on May 22, 2019
Thanks for your review. We are happy when your stay is joyful. We hope to see you in The Marbella Heights again. Warm regards.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were very attractive, clean and the views were beautiful. We only breakfasted once but it was excellent. However, what completely won us over was how great the staff were. Everyone was super pleasant, super attentive and made us feel genuinely welcome. Possibly the nicest staff we have ever encountered (and we travel a lot). Although it is technically in Marbella, if you plan to be going regularly to the town and its beaches, we would recommend that you have your own car.
Stayed 3 nights in Mar 2019
Response from Marta on Apr 2, 2019
Thanks so much for your lovely review. We are grateful and happy that your stay was wonderful because it is most important for us. You are welcome to The Marbella Heights anytime. Your home away from home.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing little place
Beautiful hotel in the hills perfect for a chill out. Amazing people working there make it feel like home!
Stayed 5 nights in Aug 2018
Response from Olivia on Aug 21, 2018
Dear client. Thanks for taking the time to share your experience with us. It’s nice to know that our staff helped you enjoy your stay. We hope to see you soon! All the best!

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100 out of 100
Certainly one of the most relaxing holidays we have ever had, great team of hosts Mercedes, Olivia and Jose,nothing was a problem , every need was catered for, wonderful snack menu we will certainly be going back, lovely views , close to beaches and restaraunts.
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like home
Staying here felt like staying in someone's home rather than in a hotel. Excellent breakfast and service from the staff. Kudos to them.
Stayed 1 night in Aug 2017

10/10 Excellent

Tina, Cambridgeshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coming back time and time again, fabulous hotel
We could not have had better service. The staff were friendly and welcoming, the rooms immaculate, so clean you could eat your dinner off the floor. The rooms are lovely comfortable with lots of storage space. We hired a car and drove into Marbella Old and New Town in less than 15 mins. We enjoyed the calm and tranquility of the area and the hotel, and above all the ambiance. Mercedes and Olivia served us a bespoke delicious breakfast on the terrace over looking the sea and countryside, where we sat and took our time enjoying life, which is sometimes hard to do with a busy lifestyle. We spent many hours beside the pool just relaxing and enjoying life and having a great lunch. I treated myself to a massage and pedicure and was surprised at the quality of the treatment rooms Must admit we enjoyed the time we spent with the other guests we met along the way. Cannot wait to go back
Stayed 10 nights in Jun 2017

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well positioned, beautiful hotel.
A really lovely modern hotel, on the heights above Marbella with superb views of the Med coast.The staff were always kind and attentive. This hotel is particularly suitable for couples as it is beautifully peaceful.I would not recommend it for children. It is absolutely essential to have a car both to see the sights, get to the restaurants in Marbella (10 minutes) and Puerto Banus and to get back to the hotel which is high on a hill above the local golf course.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really unique hotel - like living the life of a millionaire. Brilliant terrace with pool. Hotel owner could not have made us more welcome.

4/10 Poor

antony, manchester

Disliked: Staff & service, property conditions & facilities, room comfort
Could be better !
I would really like to give this aspiring B&B , not really an Hotel , top marks as I understand what the owners are trying to create . However , the Marbella Heights , is understaffed and a bit too quirky for all tastes . The Face of Budda on the bedroom wall staring out at us and the statues on top of the bedroom wardrobes gaves us the creeps . We appreciate this is a matter of personal taste . The air con in our room was too noisy to keep on at night and the shower only heated up after 10 minutes while the lighting circuit periodically tripped off . The bed was also too hard it took no prisoners and gave not an inch . The breakfast is a bit of an ordeal , as the manager , Carlos attempts to prepare and ferry the food and beverages to the tables . While we were told that our wishes were the Hotels aim it seems , when asked , fresh bread was beyond their ability for breakfast and defrosted frozen rolls were the only option . The Heights is a pretentious Bed and Breakfast that has particular and limited appeal .

10/10 Excellent

Karen, Stockport

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marbella Heights
We booked a last minute 'cheeky weekend' for some well deserved R&R. Marbella Heights was the perfect location for this. It is set in a lovely tranquil location but is also close enough to everything that Marbella has to offer.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warmth feel
Very pleasant relaxing and chilled. Top quality service and warm feeling staff

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view, convenient if you have car
A villa converted to a boutique hotel. Everything was fantastic - bed great, bathroom great, breakfast great, views superb, staff fantastic. It was a wonderful stay.

8/10 Good

Marco

Stayed 2 nights in Jun 2023
Response from Marbella Heights on Jul 10, 2023
muchas gracias por encontrar tiempo y dejar su resensia! siempre trabajamos para mejorar su estancia en nuestro hogar! os esperamos de nuevo

8/10 Good

Reto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöne Lage mit herrlicher Aussicht. Herzliche Gastgeberinnen, welche jeden Wunsch erfüllen. Gemütliche familiäre Atmosphäre. Vielen Dank!
Stayed 1 night in Aug 2022
Response from Boutique Hotel Marbella Heights on Aug 17, 2022
Dear Guest, Thank you for taking the time to share your experience at our hotel! We would be honored to have you return to our hotel in the future!

10/10 Excellent

Daniel

Stayed 2 nights in Jul 2022
Response from Boutique Hotel Marbella Heights on Aug 17, 2022
Gracias por su calificacion! Estamos felices de que hayas disfrutado de tu instancia y esperamos verte de nuevo en nuestro hotel!

10/10 Excellent

J.B.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Geweldige dagen in mooi klein hotel. Hadden de suite geboekt, top met groot terras en schitterend uitzicht!. Prima service en heerlijk ontbijt.
Stayed 2 nights in May 2022

10/10 Excellent

Jørgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect get-away
Extremely cozy and relaxing atmosphere. Superb and friendly service
Stayed 2 nights in Mar 2022

10/10 Excellent

Per

Stayed 1 night in Oct 2021
Response from Joyce on Nov 19, 2021
Dear Per, Thank you so much for this positive review. We are happy to hear you had a great experience with us. Therefore we hope to see you returning soon! Kind regards from The Marbella Heights Team.

10/10 Excellent

Milla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10+ stay!
Amazing place to stay. Super friendly staff, beautiful hotel and unbelievable view from the terrace!! Big room and excellent breakfast. The best hotel experience i've had. Definitely coming back :)
Stayed 1 night in Aug 2021
Response from The Marbella Heights Boutique Hotel on Aug 19, 2021
Good afternoon! Thank you so much for this positive review! We are very happy to hear that you had such a great experience with us. We definitely hope to see you returning soon. Kind regards, Joyce & Marta

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen Hotel. Calidad-precio para el destino en Agosto bueno
Stayed 4 nights in Aug 2021
Response from The Marbella Heights on Aug 17, 2021
Muchísimas gracias.

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great place with marvelous staff.
Stayed 7 nights in Jul 2021
Response from The Marbella Heights Boutique Hotel on Jul 29, 2021
Many thanks. We really appreciate your comment and time. We hope to see you again. Kindest Regards!

10/10 Excellent

Kathrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles Top!!!
Wir haben die Suite für 4 Nächte gebucht und waren mit der liebevollen Ausstattung sehr zufrieden... Der Service war sehr hilfsbereit, alles Top!!!
Stayed 4 nights in Jun 2021
Response from The Marbella Heights on Jun 13, 2021
Many thanks for you lovely review. We are very grateful you experienced a beautiful stay with us. Hoping see you soon again. Best Regards.

10/10 Excellent

Bastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour de 2 nuits à Marbella
L’hôtel est situé dans les hauteurs de Marbella, on a une super vue sur la vallée et la mer. Les chambres sont bien et ont tout le nécessaire. Le vrai plus est José, le gérant. Une personne très sociable (présent sans être envahissant) aux excellentes recommandations qui vous font passer un moment génial.
Stayed 2 nights in May 2021
Response from The Marbella Heights on May 22, 2021
Many thanks for your lovely review. We hope to see you again. Kindest regards.

10/10 Excellent

JOSE LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TRATO TOTALMENTE PERSONAL
El hotel muy bueno, muy confortable y el trato del dueño totalmente personal. Quedamos como grandes amigos.
Stayed 4 nights in Jun 2020
Response from The Marbella Heights on Jul 7, 2020
Muchas gracias José Luis, ha sido un placer poder recibirle en nuestro Hotel y esperamos volver a verle pronto.

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ENDROIT AGRÉABLE ET BIEN SITUÉ
Accueil agréable Petit détail ...Mes chiens n'avaient pas été annoncés mais acceptés Pas de garage contrairement à l'annonce
Stayed 1 night in Dec 2019

10/10 Excellent

Doro Frank, 31606 Warmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die ruhige, schöne Lage mit Blick auf das Meer und bei gute Sicht konnte man sogar Afrika sehen. Das Personal, das gemütliche Frühstück, die schöne Terrasse - herrlich. Der Hotelmanager ist sehr freundlich und hilfsbereit. Allgemein, ein toller Aufenthalt - es gibt und gab nichts auszusetzen. Ganz toll!!
Stayed 9 nights in Nov 2019

10/10 Excellent

G. Marcella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr angenehm und individuell
Toller individueller Service
Stayed 4 nights in Aug 2019
Response from The Marbella Heights on Aug 28, 2019
Many thanks!!!

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy tranquilo. Para relajarse e ir de pareja. Buena atención por parte del personal.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Chambre avec vue sur l’entree du portail d’hotel (Donc pas de soleil et obligation d’avoir les rideaux tirés sinon aucune intimité possible Climatisation très bruyante sèche cheveux en panne et lorsqu’ on Le signal on dit « c’est normal « !!! Chambre loin du 4 * signalé , d’ailleurs nous sommes partis à mi séjour.
Stayed 4 nights in Aug 2019
Response from The Marbella Heights on Sep 14, 2019
Dear Mr. and Mrs. Rajeman, Many thanks for your review. Unfortunately, we are sorry that your stay with us was not pleasant for you. Honestly, we have 5 rooms differents and for that reason, in any channel of booking we offer the option to choose any room available with the real pictures and description and like this everybody has the information of the room before they come. We would have loved to make you an upgraded room for you but for the high season was not possible because there was no room available. We would have liked that all those inconveniences were said at the moment in the hotel with us and we would have been solved. Thanks again for your complaining because of that we will improve day by day for the satisfaction of our clients. Best regards.

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and beautiful getaway.
Wonderful place with fantastic view! Calm, peaceful and beauty. The room was comfortable with nice beds and pillows. We stayed in Kao Lahk having an ocean view. Very friendly and supportive staff and a nice variety for breakfast. Only small downside was an ongoing temporary construction (somewhat noisy but ok) and that you need a car to move around.
Stayed 3 nights in Jul 2019
Response from The Marbella Heights on Jul 18, 2019
Many thanks for your lovely review, we are very grateful for your time. Sorry for the inconvenient about the construction next to us, we always try to compensate to our clients with some gift if it is very annoying but it is a temporal circumstance that will finish very soon. We hope to see you again and that you enjoy here! Have a lovely day. Kind regards.

10/10 Excellent

Sigleif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

MONICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fui con mi hija. Nos encantó el lugar, la hospitalidad y la buena disposición y detalles para todo!
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto: Tranquilidad y vistas. No me gusto: acceso y obras alrededor
Stayed 2 nights in May 2019
Response from The Marbella Heights on May 24, 2019
Muchas gracias. Agradecemos su opinión. Respecto a las obras, son circunstancias que no dependen de nosotros. Esperamos que su estancia haya sido positiva y agradable. Un placer nos haya elegido. Saludos cordiales.

10/10 Excellent

Alexander David Nybo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - highly recommended.
Great stay in a quiet neighbourhood. The hospitality was splendid and we enjoyed having breakfast with an ocean view.
Stayed 1 night in Apr 2019
Response from Marta on Apr 24, 2019
Many thanks. The Marbella Heights Boutique Hotel

10/10 Excellent

Torbjörn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantatische plek, mooie kamers en heel vriendelijk personeel! Een plek om terug te komen!
Stayed 2 nights in Oct 2017

10/10 Excellent

Nico, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not the first not the last time
I am not really into Marbella but this hotel is the reason for me to adapt my travelling-plans just to make sure I can stay there... if you need a few days off but you still want to be able to move around and reach destinations like Cadiz, Tarifa, Conil, even heading over to Tanger or the city of Malaga, do it. The energy on the terrace is stunning and I feel home each time the doors to this gem open.
Stayed 1 night in Sep 2017

10/10 Excellent

pascale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique
Excellentes prestations un professionnalisme rare
Stayed 2 nights in Jul 2017