Dubious housekeeping. Efficient service.
Posted Jun 22, 2016 on Hotels
Business hotel in a seemingly deserted area. But very soon found out it's a convenient spot for sightseeing, eateries, supermarket and local market. Most of the sites are within walkable distance. Efficient reception service. All's well before I found my luggage wide opened on the floor after going out one day, and we were quite sure that we had it closed before going out. Gave me another unpleasant shock as we were just outrageously robbed by insiders at TRYP Madrid Cibeles hotel managed by Wyndham group a few days ago upon our first day arrival in Madrid. Reported to the reception that night, next morning the manager lady was very apologetic and said she has questioned the housekeeping and checked who's been in our room from the key access record (unlike those rude, shady concierges and the General Manager at TRYP who refused to report to the police or raise a finger to help) , but since there's nothing missing and the housekeeping swore they didn't open it it's just my word against theirs, and I could only ask the management to keep an eye on petty theft, since we found similar cases reported on review websites after our robbery in TRYP Cibeles. Seems that petty theft in hotels in Spain are pretty common, which really leave very bad impression re the safety in Spanish hotels.