Indoor pool, outdoor pool, sun loungers

Reviews of Crown Resorts Club Marbella

3.5 out of 5
Crown Resorts Club Marbella
Calle Monte Paraiso s/n, Calahonda, Mijas, Malaga

Reviews

8.0

Very Good

Rating 10 - Excellent. 230 out of 761 reviews" "
Rating 8 - Good. 349 out of 761 reviews" "
Rating 6 - Okay. 132 out of 761 reviews" "
Rating 4 - Poor. 35 out of 761 reviews" "
Rating 2 - Terrible. 15 out of 761 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sam

Business traveler
Stayed 3 nights in Aug 2023

8/10 Good

Adepeju

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is neat and staffs professional.
Stayed 5 nights in Aug 2023

8/10 Good

Abdessama

Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Nice, convenient, comfortable
Really enjoyed staying here. Comfortable with the upgraded rooms, which we did upon check-in after reading reviews. On of our two rooms however had a large leak from the bathroom ceiling that had to be dealt with repeatedly. It flooded the floor. If ceiling favs don’t work see if the remotes need new batteries. Otherwise it was a really nice place, convenient to shops and restaurants, walkable to beach. The pool was great. Breakfast was great, too. We only ate in the restaurant once.
Stayed 7 nights in Jul 2023

10/10 Excellent

Tom

Liked: Property conditions & facilities
Great place to stay. It's an older property to be sure, but it's well looked after. Not all rooms have A/C. I didn't, but I saw others that appeared to have it. The evening temps were low enough that I didn't need it. The rooms have a washing machine and drying rack which is great. It's also one of the few places with free parking which was perfect. The only downside is that there are absolutely no amenities in the room other than one of those tiny round bars of cheap soap. No shampoo, no shower gel, nothing. I don't expect laundry soap, but shower gel is pretty much standard even in hostels these days. Been a long time since I've stayed in a place that didn't have any. Other than that everything was great.
Stayed 1 night in Jun 2023

8/10 Good

Jukka

Stayed 7 nights in Feb 2023

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, property conditions & facilities
Excelente estadía, la habitación perfecta para la vacación

2/10 Terrible

Lisa

Traveled with group
Disliked: Property conditions & facilities
The pictures are not accurate. The furniture was old & uncomfortable. The sofa could barely be sat on & the pullout was springs poking you. So bad left early. No refund for unused days/nights.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, room comfort
We had a late flight so didn’t get to hotel until 1am when we arrived they were really helpful , I had a wonderful stay and looking forward to returning with my family next year
Stayed 5 nights in Oct 2022
Response from Crown Resorts on Nov 2, 2022
Thank you for your comment. We hope to see you very soon in Crown Resort.Kind regards,Plus department Crown Resort

4/10 Poor

Julie

Traveled with partner
Disliked: Amenities, property conditions & facilities
No restaurants at night the bedding we had to change ourselves and put the dirty in a bag outside the door very dated room and shower in the the bath really all for 800 euros I don’t think so not happy with crown resorts
Stayed 11 nights in Sep 2022
Response from Duty Manager on Oct 18, 2022
Dear Mrs. Julie,First of all we thank you for sharing your comments with us and we feel very sorry that we didnt had the chance to talk to you in person during your stay from the 26 of September untill the 06th of October. We always try our best to search any other possible alternatives and solutions in order to satisfy all our Guests expectations. Our midweek cleanning in the apartment is still restricted in order to prevent any possible Covid contagion and our restaurant serves Breakfast and Lunch from 08.30 till 16.30. Restaurants for dinner are just round the resort, within a very close walking distance and our reception staff would have been pleased assisting you with some very good recomendations. We would be delighted to receive you in the near future and have the chance to ensure this time great stay.Kind regards,Crown ResortsDuty Manager

10/10 Excellent

Kinan

Traveled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Jun 2022

10/10 Excellent

Shabrez

Traveled with family
Liked: Cleanliness, room comfort
This place should be 5 star
Amazing resort qnd excellent staff really appreciate everything they done for us
Stayed 4 nights in Jun 2022

8/10 Good

Chris

Liked: Cleanliness
Great resort in a good location
This was our third visit and we lovely everything about the resort - pool area, apartment etc. The only issue we had was the lack of air conditioning on the apartment. This was the hottest time of year we had visited and the ceiling fan was just not sufficient to make sleeping comfortable. But we would come again but not during peak season.
Stayed 5 nights in May 2022

6/10 Okay

Paul

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Stayed 4 nights in May 2022

10/10 Excellent

maureen

Traveled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Apr 2022

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, room comfort
We have stayed there many times …this the first time in about 4 years ..Restaurant/bar closed at 3.30 which was a pity ( post Covid world ) ..very friendly service and we had breakfast all week .Place was spotless and room was good (only downside was the bed which was on the small side ) .Most of the nearly restaurants were closed permanently again the fallout from the pandemic but we found some other ones which were very good ..we would return
Stayed 7 nights in Oct 2021

10/10 Excellent

USMAN

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well reception staff spoke good English the only downfall was it need Air-conditioning because fans are not good
Stayed 3 nights in Sep 2021

10/10 Excellent

David

Liked: Cleanliness, room comfort
Happy Stay
Only 4 days but very nice, very helpful at reception, 2 bedrooms one ensuite, well equiped kitchen, TV with channels in a few languages including english, only thing we found was the cushions on the bed settee moved about too much. overall a good place to stay
Stayed 4 nights in Jun 2021

2/10 Terrible

Verified traveler

Stayed 8 nights in Aug 2020

10/10 Excellent

Liz, Oxfordshire

Traveled with group
Liked: Cleanliness, amenities
Very friendly staff so clean with sheets changed during our stay. Lots of towels too which is unusual.
Stayed 7 nights in Feb 2020

8/10 Good

E Calvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable value.
We had three 2 bedroom apartments - one had hot water problems; the others were just fine. Not luxurious but clean and comfortable. The kitchens are well equipped. The sheets and towels are changed twice per week. The restaurant is pricey but okay. We usually went around the corner where we found some mediocre and some excellent restaurants (Bogart's). We would happily stay again.
Stayed 13 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Not a very family friendly resort, staff were not friendly, not much to do in the area without paying at least 30 euros to go elsewhere. No information was given at check in regarding the area or its surroundings. Rooms were clean and had everything you would expect form a self catering apartment, walls were paper thin and could hear everything from the rooms next door.
Stayed 7 nights in Dec 2019

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff where very pleasant and helpful the accommodation was clean and well equipped the sofa was a little old and could be updated but our stay was wonderful with the heated outdoor pool we had a great stay
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2019

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great hotel with two lifeguard on duty to cover the indoor and outdoor pool. The deepest of their pool is around 1.8m yet they have a lifeguard there. Great place.
Stayed 4 nights in Dec 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 8 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 8 nights in Oct 2019

6/10 Okay

GERALDINE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bye bye Crown Resorts.
We used to enjoy our stays with Crown Resorts Club Marbella and Deltamar. We returned after a gap of 5 years and whilst we had a nice time, it's time Crown Resorts got themselves in line with other establishments regarding a few things such as technology - choice of English TV channels is limited and had to pay for room safe and WiFi (only free in the restaurant). The pool table used to be near the bar area but is now located in a gloomy room away from any other sociable in areas. The bar closed abruptly around 1115-1130pm each night (staff turned the lights off on customers and locked all but one entrance/exit. Also make sure that you get a refurbished apartment as the others are dated and gloomy, albeit clean.
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crown Resorts Club Marbella is very convenient for shops and public transport. Staff are very helpful. We have stayed in this property quite a few times but this time we had a refurbished apartment which was even better.
Stayed 6 nights in Oct 2019

10/10 Excellent

Sandra, Mijas Calahonda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and polite The apartment was very clean and spacious.
Stayed 7 nights in Oct 2019

10/10 Excellent

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sun
Great
Stayed 7 nights in May 2019

10/10 Excellent

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golf
Great
Stayed 8 nights in May 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Gerard d.

Liked: Cleanliness
Nice apartments
Nice, clean, beautiful, easy to find and close to everything I wanted to do in the area. Great for families.
Stayed 5 nights in Jul 2019

10/10 Excellent

Gul

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Average resort in popular location
Upon arrival, we were originally given the wrong room as we had booked a room with balcony and was allocated a smaller apartment with no balcony/outside space. The staff rectified this very quickly and overall were happy with the apartment - spacious with 2 bathrooms and huge terrace/balcony. The ceiling fans located in each room of the apartment does provide a little air movement but is not as effective as air con. Overall, the resort was clean, well kept and generally provided what we were looking for but I would not go back.The pool is not large enough for the volume of guests at the resort and although diving is prohibited, jumping in is not so if you do not have small children and are looking for a refreshing relaxing swim - then this is not the resort for you. There is signage stating that sunbeds are not to be reserved, this is not managed at all and we sat poolside for 5 days whilst both sunbeds and umbrellas were sat unused and reserved by towels meaning that late pool arrivals with small children were sat in the sun. The animation team were very good for both children and adults providing pool activities for all - a highlight of the resort. We did not venture locally by foot as used a vehicle however, the restaurants located just down the road were very nice. (especially the chinese restaurant!) Also, The resort is on a hill, so please be aware if you have mobility issues as I booked based on a review which did not mention this at all.
Stayed 5 nights in Jul 2019

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Apartment was a good size furniture was a bit tired but ok. Pools were good and plenty of sun beds about. Check in was a bit lacking in information. Would be good to get the tickets for the pool towels at check in and be told about the safe and WiFi. Parking was handy.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was very clean had everything u needed full equipped but just a bit dated need a bit of remodanising
Stayed 7 nights in May 2019

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Properties and surrounding area are all kept very clean and tidy, pool area cleaned every day, staff very friendly. Didn't like having a tiny room allocated nowhere to put my granddaughters cot, asked to upgrade to a larger room was told by night receptionist he didn't know how much. But he sure new how much to upgrade to saffire apartments.
Stayed 6 nights in May 2019

8/10 Good

Beulah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Great staff. Wonderful apartment.
The apartment was superb. 5 star quality. Very clean and fully equipped with everything required and more... Staff were helpful, very polite and gracious. Partying neighbours who kept us awake for the first three nights were no longer noisy after my complaint on night 4. The only downside was an unelicited invitation to a meeting with whom we thought was the hotel manager..but turned out to be a sales rep selling the equivalent of timeshare. This took time out of our day...and I would recommend the hotel gives information about whether it is appropriate for the rep to knock on a guests, door,when we were resting, ask lots of questions, and then after the meeting,at which, we sat at politely ,not wishing to cause offence, the rep refused to give any literature about the sales company involved,yet expected us to pay for a service with no evidence of where our monies would be sent. The service from the aforementioned rep,s company was wholly inappropriate for me, As a businesswoman I have no intention to take any holidays in the near future. I would recommend the hotel screens such situations against cold calling ie knocking on the room door, by informing the guests in advance upon check in ,that such may happen, and,whether the guest agrees or not to the service being offered. That said....the hotel is exemplary,and I intend to return again.
Stayed 4 nights in May 2019

10/10 Excellent

Pail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Staff very friendly and accomodation great.Restaurant staff have great customer service.
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We use Crown Resorts Club Marbella because it is just 5 minutes away from our daughter's home. We have always been satisfied although as we get older we find the number of steps to an apartment sometimes challenging. I wonder whether, because we use the cancellation option, our choice of apartment is limited and we are left with whatever is not booked, in other words the less inspiring accommodation. Having said that we have always been comfortable.
Stayed 6 nights in Apr 2019

8/10 Good

Jonathan F.

Lovely spot
Excellent staff, nice accommodation
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Facilities were great and very convenient location for the purpose of my stay
Stayed 5 nights in Mar 2019

4/10 Poor

PATRICIA

Disliked: Staff & service
For the price in February it was very reasonable the hotel staff is not very accommodating at all, there is a charge for everything when we asked if we can have coffee for our room they told us to buy it at the grocery store or out of the vending machine just seemed they dud not care, maybe this is how resorts are in Europe U have never had this experience in the United States
Stayed 8 nights in Feb 2019