Outdoor pool, pool umbrellas, sun loungers
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Reviews of Medplaya Hotel Bali

3 out of 5
Medplaya Hotel Bali
Avenida de Telefonica, 7, Benalmádena, Malaga

Reviews

7.6

Good

Rating 10 - Excellent. 125 out of 494 reviews" "
Rating 8 - Good. 192 out of 494 reviews" "
Rating 6 - Okay. 122 out of 494 reviews" "
Rating 4 - Poor. 40 out of 494 reviews" "
Rating 2 - Terrible. 15 out of 494 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Traveled with partner
Liked: Staff & service, amenities
The property is a good 3 star hotel. The superior room was clean, bright, airy and above all, comfortable. The view from the room was also decent. We went all inclusive and had a very good deal so the food and drink options were great for us, but I'd be disappointed had I paid more. Often the lunch/dinner service was limited to around 5 or 6 hot food trays and resulted in large queues forming - yes even in December. There was a large selection of drinks available, though most of which you had to pay for ON TOP of your all inclusive fee which I found very poor. Also, the all inclusive drinks end at 11pm, which was very disappointing as most shows didn't start until 10pm! They advertise their "all in premium" package everywhere - an excellent money making idea to offer the all inclusive package people think they already have but charge them more! If you're thinking of travelling all inclusive I would highly recommend finding a drinks menu and being aware of 11pm cut off before you book! Overall happy with our stay as we had a very good deal for what we had.
Response from Guest Service Manager on Dec 27, 2023
Dear Daniel: Thanks for your review, we are delighted to know that you had a great time together with us. We really appreciate your satisfaction with the hotel and with the room. Regarding the different types of all-inclusive, I would like to clarify that, currently, there are 3 types of All Inclusive: the basic one, the Premium upgrade (with an improvement in the selection of drinks and the All Inclusive Premium (available from May 1, 2023 and which replaced the previous Premium upgrade).The latter was launched to expand our All Inclusive service and offer our customers a wider selection of drinks and snacks and is applicable on New Premium All Inclusive Reservations confirmed from March 4, 2023. We are sorry for any inconvenience this may have caused you.Hopefully we will see you again in the future. Kind Regards,Guest Service Manager

8/10 Good

Phillip

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Dec 2023
Response from Guest Service Manager on Dec 14, 2023
Dear Philip: thanks for your rating. Kind regards, Guest Service Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Guest Service Manager on Dec 4, 2023
Estimada Ángela,Muchas gracias por su puntuación.Un saludo,Guest Service Manager

10/10 Excellent

wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location , cannot grumble about a thing , shower amazing, food and service amazing
Stayed 3 nights in Nov 2023
Response from Guest Service Manager on Nov 13, 2023
Dear Wayne,Thanks for your fantastic rating and nice words.It will be a pleasure to welcome again.Guest Service Manager

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Guest Service Manager on Nov 10, 2023
Dear Paul,Thanks for your wonderful rating.Best regards,Guest Service Manager

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Guest Service Manager on Nov 9, 2023
Dear Lynn,Thanks for your fantastic rating.We hope to see you soon,Guest Service Manager

6/10 Okay

Hussein, Alexandria

Traveled with family
Liked: Staff & service
The room was in the renovated section so it was good. The public areas were just ok, typical 3 start hotel not more. The pool areas were not clean enough and needs allot more cleaning, the floors in those areas were very dirty. They will charge you for using the safe in the room 3Euro/day. They will charge you 15Euro/day for using the parking. The food is just ok but nothing fancy. Overall not bad for the price.
Stayed 4 nights in Sep 2023
Response from Guest Service Manager on Oct 2, 2023
Dear Hussein, Thank you for your feedback; the opinion of our clients is very important to us in order to find out in which points can be improved. Do not doubt that we will take note of each point that you have mentioned.We are delighted to know that you enjoyed the renovated room.We take this opportunity to thank you for placing your trust in MedPlaya and we hope to host you again, whenever your trips bring you back to Costa del Sol.Guest Service Manager

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Guest Service Manager on Oct 25, 2023
Dear Ian,Thanks for your rating.Thank you once again for your stay at the Bali Hotel and we hope to welcome you one more time in the sunny Benalmadena.Guest Service Manager

10/10 Excellent

Darren

Traveled with family and small children
Liked: Amenities
Food was excellent, and the service in general was excellent. The pool bar staff were really nice genuine people and full of joy. The reception staff and restaurant staff were also all amazing, and the entertainement team were also amazing and proffessional.
Stayed 2 nights in Aug 2023
Response from Guest Service Manager on Oct 25, 2023
Dear Darren,Thank your for taking the time to give us your feedback.We are very happy to read that you liked our food and the staff of the Hotel.Thank you for choosing the Bali Hotel for your holidays and perhaps we have the opportunity to welcome you again.Guest Service Manager

2/10 Terrible

MUBARAK

Disliked: Cleanliness, property conditions & facilities
No parking always full just few parking
Stayed 1 night in Aug 2023

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Always a good stay here, if you don't mind hiking up the side of a small mountain to gain access after a night out.
Stayed 4 nights in Jul 2023

10/10 Excellent

michael william

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic holiday staff as soon we booked in where very friendly and helpful rooms very clean and newly refurbished definitely will return
Stayed 7 nights in Jul 2023
Response from Guest Service Manager on Jul 18, 2023
Dear Michael,Thank you for your feedback! We're thrilled to hear that you had a fantastic holiday experience with us. Our staff takes great pride in providing excellent customer service, so we're glad they were friendly and helpful throughout your stay. It's also wonderful to know that you found the rooms to be clean and newly refurbished, ensuring a comfortable and enjoyable stay. We appreciate your kind words and look forward to welcoming you back in the future.

6/10 Okay

Bartlomiej

Stayed 2 nights in May 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a nice hotel for a basic stay. Weather was rubbish but still got out and about. Little fridge in room is nice touch for drinks. Bathroom smelt of sewage some mornings but loads of works going on in block 1. Quick squirt of air freshener sorted it. I like the hotel it’s chilled
Stayed 7 nights in Dec 2022
Response from Medplaya Hotels on Dec 12, 2022
Dear Simon,thank you for choosing Hotel Bali to spend your holiday and for taking the time to share your opinion.We are glad to know that you like the Hotel and that you have enjoyed your stay.We hope to welcome you again soon.Kind regards,

8/10 Good

Miss

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2022
Response from Medplaya Hotels on Nov 14, 2022
Dear guest,thank you very much for choosing Hotel Bali to spend your holiday.We are glad to know that you enjoyed your stay.We hope to welcome you again soon.Kind regards

2/10 Terrible

Nicola

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs renovation and food was poor cold and not good poor quality not worth the money
Stayed 5 nights in Aug 2022
Response from Loyalty Medplaya Hotels on Sep 7, 2022
Dear Nicola,Thank you for sharing your opinion.We are sorry to read that we did not reach your satisfaction.We would like to let you know that Superior rooms have been recently refurbished.It is important to report to reception any issue you have during the stay in order to help you and find the best solution for you.Our Mediterranean buffet has been thought to satisfy all our guests with cold dishes and side dishes but also with plenty of hot dishes.Our show cooking is very appreciated by our guests.We hope to see you back soon.Kind regards

10/10 Excellent

DEBORAH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Bali
The Hotel was nice and clean. Staff were very nice. The swimming pools were fantastic. Location was great. Entertainment was in Spanish which was a let down for grandchildren. Otherwise was a nice Hotel.
Stayed 8 nights in Aug 2022
Response from Loyalty & Community Manager on Aug 29, 2022
Hello Deborah,Thanks very much for your excellent rating.We hope you have had a lovely holiday with us.Kind regards

10/10 Excellent

Danny Nigel

Stayed 4 nights in Jul 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were very helpful and friendly
Stayed 5 nights in Jun 2022
Response from Loyalty & Community Manager on Jul 4, 2022
Hi David, Thanks very much for your amazing review. Kindest regards

6/10 Okay

Jennifer

Traveled with family
Disliked: Property conditions & facilities, room comfort
Overall i enjoyed our stay. We loved the kids pool. Reception staff very helpful. Food at the hotel bar & pool bar was really bad. Only downfall.
Stayed 5 nights in Jun 2022
Response from Loyalty & Community Manager on Jun 22, 2022
Dear Jennifer, Thanks for sharing your thoughts. We are pleased to read that there were some aspects of this popular hotel which you enjoyed, but are sorry that there were other areas where you felt we could do better, like the buffet. We hope that in spite of this disappointment, you enjoyed your holiday overall in Costa del Sol. Kind regards,

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was all fine .we stayed in a m Club room which I expected to be bigger . All a bit cramped I felt
Stayed 4 nights in Jun 2022
Response from Loyalty & Community Manager on Jun 10, 2022
Hello Mary, Thanks for sharing your opinion. We are glad to read that, overall, you have had a fantastic holiday. The hotel is being refurbished gradually. Kindest regards

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay in hotel bali
Fabulous location, clean hotel spacious room and helpful friendly staff would definitely recommend
Stayed 4 nights in Mar 2022
Response from Loyalty & Community Manager on Mar 31, 2022
Hello Sharon, We really appreciate your lovely comments and recommendation, thanks very much for sharing them. We look forward to welcoming you back soon! Kind regards.

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stay somewhere else next time!
Love benalmadena and stayed in the Bali before and had a good experience. However on this occasion it wasn’t as good. Requested a balcony that gets the sun, the balcony was the size of a shoebox. Bed was uncomfortable and the shower kept going scalding hot.
Stayed 3 nights in Mar 2022
Response from Loyalty & Community Manager on Mar 15, 2022
Dear Robert, We are very sorry to receive your negative review. We always do our very best to allocate our clients as requested, however, sometimes this is not possible due to high occupancy at the moment of your stay. We apologise for any inconvenience caused. Kind regards

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Super selection at buffet breakfast and dinner Entertainment at night a bonus
Stayed 2 nights in Dec 2021
Response from Loyalty & Community Manager on Dec 14, 2021
Hi Patricia! Thanks very much for your amazing review. We look forward to welcoming you back in the near future. Kind regards

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy return to the Bali
Once again I was back at the Bali. Since I was last there they have renovated all the rooms in Block 2 and are now renovating block 1. It was faily quiet due to covid though there was plenty of staff around. The entertainment was very reduced due to covid restrictions but hopefully they will be back to normal in the near future
Stayed 14 nights in Nov 2021
Response from Loyalty & Community Manager on Jan 11, 2022
Dear Denise, Thank you very much for your lovely comments and your fantastic rating. We are glad that you had a wonderful holiday at the Hotel Bali and that you enjoyed your stay. Best regards,

8/10 Good

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, well located, food could improve, but generally very good
Stayed 7 nights in Nov 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, property conditions & facilities
Staff all very good. Room at front block of hotel good sea views.
Stayed 5 nights in Aug 2021
Response from Loyalty & Community Manager on Aug 24, 2021
Thanks very much for your positive review!!

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Few days break
Check in was easy and efficient. Finding our room was not easy with all the different parts of the building it took us a while. Restaurant times were given to us on check in, they were not suitable but we were able to turn up at any time with no problems. Food selection was good but very often cold. Room/apartment was spacious and fridge was a godsend. Overall we enjoyed our stay, but position at the top of cardiac hill was a bit of a shame.
Stayed 4 nights in Jul 2021
Response from Loyalty & Community Manager on Aug 2, 2021
Hello Ian, Thanks very much for your nice and honest review. We hope you had a very enjoyable stay. Kind regards

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel stay
Despite the unusual circumstances we have no complaints.Hotel was very clean&well run.Staff helpful&polite.Food was varied &well presented.Would stay again.
Stayed 7 nights in Jul 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
Spain declared state of emergancy no helpful information from hotel staff cost us nearly twice the cost of holiday to fly home but at least we are home and not in lock down avoid at all costs
Stayed 7 nights in Mar 2020

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020

8/10 Good

Richard

Traveled with family
Liked: Staff & service
Fantastic location and the hotel had everything we needed. Only issue was the refurbishment that was taking place but didn’t really affect our enjoyment.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcome plenty of choice at mealtime and very clean
Stayed 7 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Although refurbishment of rooms is in progress the newly done rooms are lacking in storage. There were no drawers for underwear etc and hanging space was also insufficient. Though they have been nicely done. Be aware that if you do have one of these rooms they will charge a supplement per night It’s not worth it for fresh paint.
Stayed 10 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 14 nights in Jan 2020

6/10 Okay

Heather

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel Bali
We were in a room very close to the kitchen fans which made it too noisy to sit on balcony. The mattress on one of the beds was exceptionally uncomfortable. Rooms are very tired and need an update. However, have stayed there before and will stay again because of location and price
Stayed 5 nights in Dec 2019

6/10 Okay

James

Liked: Room comfort
Okay.
Stayed for 7 nights all inclusive in Bali II, although not in one of the renovated rooms. All meals were of a very good quality and choice for a 3* hotel, but the all inclusive drinks on offer was really poor.
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2019

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noise room
Lovely stay as usual but the room was very noise 1306 every morning early ie from 7am coaches are stopped with there engines running for up to. Half an hour dropping off and picking Spanish pensioners would stay again but definitely not in that room
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019

10/10 Excellent

JOHN

Stayed 3 nights in Nov 2019

10/10 Excellent

john

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and value for money. Nice spacious superior bedroom
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location without being noisey. We stayed in a standard room in the Bali 2 building. The room was clean and had a see view. The decor was a bit dated but nothing to complain about! All Inclusive food in the restaurant was fab, with plenty of choice. The carrot cake was delicious! All Inclusive drinks were good too and the bar staff were very friendly and helpful. The hotel is on a steep hill, set back from the main street but we didnt mind as it burnt off some of those extra calories!! We'll definitely come back to this hotel!
Stayed 5 nights in Oct 2019

8/10 Good

Mr S D Burrows

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a good stay. Always nice staff and rooms comfortable
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very happy with hotel Bali. I was bit concerned reading some of the reviews, but I must say I can`t fault anything really. Staff friendly and polite, cleaning staff also great, family room extremely spacious and clean, equipped with basic staff like kettle, plates cutlery etc. which is a great help if you travel with kids. Food choice during lunch bit limited , during dinner bit more choice,but everything always fresh. I did not see even once dish from lunch served for dinner or from dinner next day lunch. Great kids pools, very good location. Hotel indeed dated, but it did not disturb us or affect our holiday in any way!
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food could have been hotter everything else excellant
Stayed 7 nights in Oct 2019

8/10 Good

Ron

Traveled with group
Liked: Cleanliness, staff & service, amenities
Clean rooms ,,, nice staff good location, free air con and wi fi
Stayed 10 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap hotel with good entertainment and food was not to bad either, breakfast was a miss though also rooms need updating
Stayed 6 nights in Sep 2019

6/10 Okay

John

Traveled with group
Stayed 5 nights in Sep 2019