We were expecting a family room for three of us and actually got a two bedroomed apartment with air conditioning. Good facilities included a washing machine with liquid detergent provided. We were also provided with washing up liquid and a good range of cooking and catering equipment. Staff were very helpful, and remained polite at all times, even when we managed to pull the curtain rail out of the ceiling (oops) and then got ourselves locked out of our room with the key left inside the lock. A locksmith had to be called to get us back in. We were not charged for either incident and, on our last day, we were allowed to stay in our room two hours after we were supposed to have vacated it, at no extra charge, after we had asked.
The only very slight disappointment was the fact that I had upgraded our booking to include "full breakfast" and when we went down for breakfast we found that meant the continental breakfast. We were charged an extra 4 Euros each for the full English breakfast (which was enormous, delicious and well worth it).