Outdoor pool

Reviews of Hotel Santika Premiere Malang

4 out of 5
Hotel Santika Premiere Malang
Jl. Letjen Sutoyo No. 79, Malang, East Java

Reviews

8.8

Excellent

Rating 10 - Excellent. 37 out of 78 reviews" "
Rating 8 - Good. 31 out of 78 reviews" "
Rating 6 - Okay. 8 out of 78 reviews" "
Rating 4 - Poor. 2 out of 78 reviews" "
Rating 2 - Terrible. 0 out of 78 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jackie Chu

Stayed 2 nights in Oct 2023
Response from Management on Nov 3, 2023
Dear Jackie ChuThank you very much for your lovely feedback and for taking the time to post a review on Expedia. We are thrilled to read that we could provide you with a faultless service and that you could make the most of your time in Hotel Santika Premiere Malang.We all look forward to welcoming you again soon in Malang.Regards, Management

10/10 Excellent

Pamela, Whitby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of hotel for the price. We had a family room with an upstairs mezzanine bedroom which was clean and great for a family of four. Pool, bar and restaurant were all good. Breakfast was one of the best buffets I have seen - so much choice it was impossible to try everything. Staff were very helpful and friendly - always greeted us with a smile and a 'hello'.
Response from Management on May 11, 2023
Dear Pamela,We are beyond grateful to read your review and very happy to have such positive comments from you. If We can be of any assistance regarding your future booking, do not hesitate to contact us directly. We all look forward to welcoming you again in Malang. Regards,Management

6/10 Okay

Supriya

Stayed 1 night in Oct 2022

8/10 Good

Diah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff friendly, overall was very nice stay
Stayed 2 nights in Nov 2021

10/10 Excellent

Aprilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Yuki

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

FERRY UNTUNG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Sudrazat

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2020

10/10 Excellent

Sudrazat

Stayed 4 nights in Jul 2020

8/10 Good

Symantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for family stay
We recently stayed in a family room at the Hotel Santika Premiere Malang. The two-level room was spacious and the kids enjoyed sleeping in the twin beds in the upstairs loft area. The breakfast was very good, as was the overall customer service and attentiveness. We would stay here again!
Stayed 2 nights in Feb 2020

10/10 Excellent

Mohamad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel with great Staff
Excellent hotel with warm friendly staff. Wide variety of buffet breakfast choices. Amenities are in tip tip condition. Location maybe not so central but Grab and Gojek transport services are very easy to get and very cheap. Overall this will be our hotel to go to when we visit Malang again.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it’s Santika
everywhere you stay at Santika Hotel, you’ll always get the same best servic
Stayed 2 nights in Jan 2020

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfortable and pleasant stay.
We have enjoyed our stay and very good and wide spread of local food for the breakfast buffet. Highly recommended and would definitely like to stay again if we ever return. A pity we did not have time to enjoy the simming pool.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Sep 2019

8/10 Good

Alexis, Mont-Royal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel layout. The sense of arrival, the seating area, the view toward the pool...the bathrooms of the rooms must be upgraded. Overall pleasant stay. Also they should maybe have a wine list, minimal but at least some options. Only beer at this hotel.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to down town. Good reputation and well managed. Been a regular customer since 2007.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Amazing!!!
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management Staff take care to the guests and was really helpfull
Stayed 3 nights in Mar 2019
Response from Hotel Santika Premiere Malang on Mar 19, 2019
Dear Valued Guest, Thank you very much for choosing Hotel Santika Premiere Malang for your recent stay in Malang and sharing your feedback you have experienced during your stay. We appreciate your comments that you had a lovely time with us and our services met your expectations. We will continue to do our best for providing our guests with comfortable stay. We hope to have the opportunity of welcoming you back in the near furture. Regards

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous for Malang
Wonderful staff and hotel. Ideal location for central Malang and huge choice at Breakfast. Bedroom large (maybe could do with a bit more character- a picture or two!) but very clean. Will deffo return!
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Benjie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Fransiskus

Good.
Check in good and quick. Room is clean
Stayed 1 night in Aug 2018

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best hotel in Malang
This must be probably best hotel in Malang. Great service, they allowed early check-in, clean rooms, rich and tasty breakfasts, pool with relaxing area around it. Wi-fi connection also good. If I ever go Malang again, Santika Premiere is my first choice!
Stayed 1 night in Jul 2018

6/10 Okay

ABDUL RAZAK

Liked: Cleanliness, room comfort
POOR SERVICE AND ATTITUDE - SANTIKA PREMIER MALANG
Upon arrival the FO agents did not ask for my credit card. So when I went to the restaurant I was asked to pay cash. FO agent did not follow standard SOP. In the restaurant during dinner for my wife and I my food came earlier and my wife food came 30 minutes later. Apparently the staff forgotten about my wife's food. The staff apologised and we left to our room. The waiter later came to our room to apologised and offered fresh fruits to compensate for their poor service. We refused because their service was sloppy and they need to be properly trained. The service staff attitudes including the FO staff need to be checked. Shame on the GM and management of Santika. The next morning we had breakfast later and I saw the restaurant staff having food from the buffet counter and left the insert empty. How can Santika has poor management of the service and staff.
Response from IBG Suambara on Mar 5, 2018
Dear Mr. Adul Razak, Thank you for your recent stay and taking your valuable time to share your comments with us. I am sorry that you weren’t as impressed with the hotel as majority of our other guests. It was with deep disappointment that I was reading your comments about the service lapses starting from the arrival, long waiting time upon ordering your meal in the restaurant and the incident upon breakfast. I fully understand your frustration with regards to the level of service that we have not lived up to expectations and I wish to sincerely apologize for that. I have since spoken to our Front Office Manager and Food and Beverage Manager about the points you have made to see how we might improve the process. Regards, Ida Bagus Gede Suambara General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very nice and clean hotel. They were very accommodating of our large-ish family group.
Stayed 4 nights in Jan 2018
Response from Hotel Santika Premiere Malang on Mar 2, 2018
Dear Valued Guest, Thank you so much for your amazing review, its so lovely to read! Our main concern stays our customers and our staff here is trying everyday to find ways to make our Service always even more. It makes us so joyful and feels motivating even more when our returning customers are able to spot the difference. Thank you so much and hopefully we will meet you again soon! Warmest Regards, Management

10/10 Excellent

Martin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality, comfortable stay
I was pleasantly surprised at how good this hotel was. Very good condition of room. Gym - skip it - had 2 treadmills, one was in dodgy condition. I ran instead at an army training park about 1.8km away. Restaurant food - very good local food.
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Dear Valued Guest, Thank you very much for your lovely rating and for taking the time to post a review on Google. We would be much appreciated if you may be want to share your detail experiences during your stay with us. We look forward to welcoming you back in Malang! Regards, Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Dear Valued Guest, Thank you for sharing your review with us. We are pleased to hear that you felt comfortable staying at Hotel Santika. We also delighted to welcoming you back as our repeater guest and delivered you another heartfelt service. We are looking forward to welcoming you back again soon at Hotel Santika Premiere Malang! Regards, Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2017
Dear Valued Guest Thank you for providing feedback on your recent stay with us here at Hotel Santika Premiere Malang. We are so delighted to know you thoroughly enjoyed your time with service provided by our team of hospitality professionals. We are looking forward to welcoming you again in Malang. Regards, Management

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
recommended. no comment
almost perfect

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
One of the best hotel to stay in Malang. Good rooms, good property. Very standard breakfast, though. That part they can improve with more selection of local dish and better quality food.

10/10 Excellent

Dong Myeong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in Malang
It is located not exactly city center but conveniently located. Staffs are helpful with lots of smile. Breakfast is superb too. Tiled floor gives a bit of cold feeling though.

6/10 Okay

Verified traveler

Liked: Staff & service
Ok for short time
Room not so cleaned, specially toilet and bed. Staff good but need to be maintain more cleaning ness and keep some more vegi food options.

8/10 Good

Vici

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Hotel, Family Friendly
The Hotel is nice, but already old

10/10 Excellent

tjio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room
Very nice to stay in here coz friendly staff, clean and comfortable room, good location and also great for breakfast. I'll be back again when I come to Malang.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Siti, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay. Room service was fast, very well maintained and good customer service! Food was nice..breakfast was awesome! Lots if variety of foods you can choose from.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
just for sleep and doing nothing at the hotel
the bathroom looks need to be restored and smeel not good, the floor feels slippery, other than that i just fine

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
good value
Very nice breakfast,good variety.staff very helpful and friendly.

10/10 Excellent

Andi, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Really enjoyed the stay there. Will strongly recommend to friends.

8/10 Good

Verified traveler

Liked: Staff & service

6/10 Okay

Verified traveler

Disliked: Room comfort

10/10 Excellent

Sapto Susilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent service

10/10 Excellent

renny, jawa timur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel santika in malang indonesia
nice hotel, and the breakfast is very fantastic

10/10 Excellent

take, sendai

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
皆様親切です、施設設備、経年劣化は感じますが清潔に管理されています。 気持ちの良いホテルです。
Stayed 5 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen establecimiento y excelente servicio. Lo único es que nos faltó tiempo para disfrutar.
Stayed 1 night in Dec 2019

10/10 Excellent

Chen Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the breakfast is quite nice
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019