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Reviews of Savana Hotel & Convention Malang

4 out of 5
Savana Hotel & Convention Malang
Jl. Letjen Sutoyo 32-34, Malang, East Java

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 24 reviews" "
Rating 8 - Good. 10 out of 24 reviews" "
Rating 6 - Okay. 6 out of 24 reviews" "
Rating 4 - Poor. 0 out of 24 reviews" "
Rating 2 - Terrible. 4 out of 24 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

2.0/10

Amenities

6.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

BEN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All my reviews are by the Rules & Regulations of Expedia. First the good....few employees are 5 STAR: 1) Miss Mayan from the Reception is nice, polite, helpful, speaks good English. 2) Miss Rara from the Reception is nice and polite. 3) Mr. Harry for the Cafe/Restaurant is nice, polite. Now, the not so good...lots of NOISE. I FELT UNSAFE. NO INTERNET for few HOURS. NO ELECTRICITY for few HOURS. I will NOT GO TO this HOTEL.
Stayed 10 nights in Apr 2024

2/10 Terrible

BEN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All my reviews are by the Rules & Regulations of Expedia. First the good....few employees are 5 STAR: 1) Miss Mayan from the Reception is nice, polite, helpful, speaks good English. 2) Miss Rara from the Reception is nice and polite. 3) Mr. Harry for the Cafe/Restaurant is nice, polite. Now to the REALITY...I truly suffered there. Extreme noise (day and night), was followed constantly by hotel employees. Only 1 or 2 speak English in the entire hotel. Most of the staff are very unfriendly. 1 of the hotel managers (I cannot mention his name due to Expedia Rules & Regulations) asked me questions that are illegal in USA, Canada & Europe. Quote: What is your religion? Why are you in this country? Why are you in this city? Purpose? Are you single? Married? Divorced? So so shocking... I felt very unsafe 24/7...wanted to leave/get a refund, same rude, disrespectful young manager said...quote: Sorry...NO REFUNDS. Will NEVER GO TO this HOTEL AGAIN...SHOULD BE 1 STAR MAXIMUM !!
Stayed 4 nights in Apr 2024

10/10 Excellent

IKA KARTIKA

Stayed 1 night in Nov 2023
Response from GM on Dec 13, 2023
Dear Mrs Ika KartikaWarmest greetings from Savana Hotel & Convention Malang.Thank you very much for staying at Savana Hotel & Convention and taking time to write a review.We are happy to know that you enjoyed your stay at Savana Hotel & Convention, we can't wait to welcome you back whenever your travels bring you to Malang.Best Regards,Suprapto W TaniGeneral Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from SAVANA on Feb 22, 2021
Warm greetings from Savana Hotel & Convention Sincerely, First we thank you for your confidence in choosing Savana hotel & convention. We are very happy to read your positive comments that you like our hotel. This is a motivation for us to provide better facilities and services in the future. Once again we thank you for all the attention and trust you give. We are always waiting for your return at Savana hotel & convention. Best regards, Suprapto, General Manager

8/10 Good

Ardiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Functional hotel.
Good, clean, roomy, things work. Overall met our expectations
Stayed 3 nights in Jul 2017

8/10 Good

Yuniati

Liked: Staff & service, property conditions & facilities, room comfort
Good
Good

8/10 Good

Monika, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant stay. The room is very spacious, clean, and modern. Although the bathroom is in a good condition, the water runs very light.
Response from Agus Salim on Oct 24, 2015
Dear Monika, Mrs “Warmest Greetings from Savana Hotel and Convention” We thank you for such high praises; we are delighted to read that you enjoyed your visit with us. On behalf of the entire Savana Hotel & Convention team, we greatly appreciate your kind words about our hotel. We are much honored to give you our best service. We hope you will continue to be a loyal customer. We look forward to serving you again. With highest regards, Agus Salim, General Manager

8/10 Good

Pippi, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room, comfy bed.
the room is spacious, bed quite comfy, only lack of direct mirror which is difficult to do the make up with the existing mirror; air condition doesn't work immediately as the room temperature is quite hot, so it's a bit uncomfortable for people who dislike warm temperature. Breakfast is good with many selection.
Response from Savana Hotel on Apr 4, 2015
Dear Pippi, Mrs “Warmest Greetings from Savana Hotel and Convention” Thank you so much for staying with us and taking time to give the review. We have well noted the issues you have written regarding some of these inconveniences during your stay; therefore please accept our personal apologies for you bothered by these inconveniences. We definitely would concern about this. We are looking forward to welcoming you back in the near future. With highest regards, Agus Salim General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with strategic location
It's a nice hotel with a good location, the room, the staff, and the food was good too. I'll be back for the next holiday
Response from Savana Hotel on May 30, 2015
Dear Anonymous, “Warmest Greetings from Savana Hotel and Convention” We thank you for such high praises, and we are delighted to read that you enjoyed your visit with us! On behalf of the entire Savana Hotel & Convention team, we greatly appreciate your kind words about our hotel. We also thank you for your positive response and suggestions you mentioned. We hope you will continue to be a loyal customer and we will wait for you on your next holiday. Please contact us directly if we can ever be of any assistance to you and your family. We look forward to serving you again. With highest regards, Agus Salim, General Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
too noisily
dust everywhere ...........................................
Response from Savana Hotel on May 16, 2015
Dear Anonymous, “Warmest Greetings from Savana Hotel and Convention” Thank you so much for staying with us and taking time to write a review. We have well noted all the issues you have written and we keep our efforts to make them better so we are able to give the best service to our valued guests. Please accept our apologies for those inconveniences when you stayed with us. We definitely would concern about this. We are looking forward to welcoming you in the future. With highest regards, Agus Salim, General Manager

6/10 Okay

Troy, Montreal, QC

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice hotel, bad circumstance.
The reasons that I only rate this hotel 3/5 are: 1. They were having renovation in the lobby. From 08:00 until 17:00 the lobby was very loud. Since they put me on lower floor, the noise was audible from my room. 2. They could not accept my Canadian credit cards. Therefore, I had to pay for incidentals (including extra bed) by cash. 3. This is not their fault as Expedia clearly stated that the beds were single, but the single beds were really single. My child could not snug in with his mother as he always did at other hotels. We had to get an extra bed for that. 4. Because of the renovation, the air conditioning in the lobby area was not working properly, including the dining room. They put extra ACs there which were not visually pleasing. Other than those, this was a decent hotel with good location. I like it that the whole mini bar in the room was free. So we cleared it out when we left the room.
Response from Savana Hotel on Feb 7, 2015
Dear Troy, “Warmest Greeting from SAVANA Hotel & Convention” Thank you so much for staying with us and taking time to write a review. We have well noted all the issues you have written and we keep our efforts to make them better so we are able to give the best service to our valued guests. Please accept our apologies for those inconveniences when you stayed with us. We definitely would concern about this. We are looking forward to welcoming you in the future. With highest regards, Agus Salim General Manager

8/10 Good

Lai Fong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Lai Fong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good location, good service
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好房間很棒附近也便利
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

6/10 Okay

Sandra

Liked: Cleanliness, staff & service, room comfort
Das Hotel befindet sich ausshalb des Zentrum.
Stayed 2 nights in Aug 2017

8/10 Good

Krisno, Jakarta, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, easy to reach
the hotel location is in the middle of town. very close to the center of economical activities. the hotel surrounding with some of local food stall : bakso, rawon, etc.
Stayed 1 night in Jun 2017

6/10 Okay

Davi Firdaus

Disliked: Staff & service, property conditions & facilities, room comfort
Dalam kamar bagus.....design luar kamar yang kurang

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Masakan indonesia yang enak
Harga lumayan dengan fasilitas yg lumayan dan masakan yang rasanya enak.

2/10 Terrible

Moch, Surabaya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly room in the noisy hotel
The staff is informative, but NOT friendly The room is very smelly ( room 606 ) Its hard to get the warm water from he shower, I always get hot or cold water Its the "convention" hotel, so be prepared to have a very crowded lift You will hear noisy sound of the cars from the street in the middle of the night Breakfast is okey
Response from Agus Salim on Feb 20, 2016
Dear Mochamad, Mr “Warmest Greetings from Savana Hotel and Convention” Thank you so much for staying with us and taking time to write a review. We have well noted all the issues you have written and we keep our efforts to make them better so we are able to give the best service to our valued guests. Please accept our apologies for those inconveniences when you stayed with us. We definitely would concern about this. We are looking forward to welcoming you in the future. With highest regards, Agus Salim, General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
具體價格
值得推介

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Kamar Bersih dan Nyaman
Kamar sangat nyaman dan bersih, dilengkapi lemari es yg dingin, coffee maker dan meja kerja. Hotel memiliki kolam renang indoor di sblh restaurantnya. Rasa menu breakfast sedang saja. Kekurangannya, di kamar kami sumbat wastafel tidak bisa terangkat shg air menggenang di mangkuk wastafel. Berhubung kami menginap semalam saja, kami tdk menghubungi housekeeping.
Response from Savana Hotel on Jun 27, 2015
Kepada Yth. Anonymous “Salam Hangat dari Savana Hotel & Convention” Dengan hormat, Pertama-tama kami ingin sampaikan terimakasih atas kepercayaan Bapak/Ibu memilih SAVANA Hotel & Convention sebagai tempat beristirahat selama di Malang, demikian pula dengan pujian dan saran yang telah disampaikan kepada kami. Secara khusus kami mengucapkan terimakasih atas saran dan pujian Bapak/Ibu selama menginap di SAVANA Hotel & Convention. Hal tersebut akan kami jadikan motivasi dalam pelayanan dan sarana untuk lebih baik lagi. Tak lupa kami menghaturkan permohonan maaf yang sebesar-besarnya atas ketidaknyamanan Bapak/ Ibu selama menginap di hotel kami. Besar harapan kami agar Bapak/ Ibu dapat kembali berkunjung ke hotel kami di lain kesempatan. Sekali lagi kami ucapkan terima kasih atas segala perhatian dan kepercayaan yang Bapak/Ibu berikan. Setiap saran dan kritikan tamu, merupakan sesuatu yang berharga bagi kami, guna meningkatkan kualitas produk dan pelayanan di SAVANA Hotel & Convention. Salam hangat, Agus Salim General Manager

6/10 Okay

dadang, surabaya

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel
Kamarnya cukup luas. Kamar mandi nya bagus dan bersih. Ada balkon di kamar yg menghadap kolam indoor. Kalo malam kolam bagus berwarna. Sarapan lumayan enak dan variasi. Tapi saat malam tidak bisa tidur karena bunyi suara staff yg sedang beres beres sampai jam 1 malam
Response from Agus Salim on Mar 7, 2015
Kepada Yth. Bpk. Dadang “Salam Hangat dari Savana Hotel & Convention” Dengan hormat, Pertama-tama kami ingin sampaikan terimakasih atas kepercayaan bapak Dadang memilih SAVANA Hotel & Convention sebagai tempat beristirahat selama di Malang, demikian pula dengan saran dan pujian yang telah disampaikan kepada kami. Secara khusus kami mengucapkan terimakasih atas saran dan pujian Bapak selama menginap di SAVANA Hotel & Convention. Hal tersebut akan kami jadikan motivasi dalam pelayanan dan sarana untuk lebih baik lagi kedepannya. Kami akan pertahankan dan meningkatkan lagi dalam pelayanan dan saranan untuk lebih baik lagi. Tak lupa kami menghaturkan permohonan maaf yang sebesar-besarnya atas ketidaknyamanan Bapak selama menginap di hotel kami. Besar harapan kami agar Bapak dapat kembali berkunjung ke hotel kami di lain kesempatan. Sekali lagi kami ucapkan terima kasih atas segala perhatian dan kepercayaan yang bapak berikan. Setiap saran dan kritikan tamu, merupakan sesuatu yang berharga bagi kami, guna meningkatkan kualitas produk dan pelayanan di SAVANA Hotel & Convention. Salam hangat, Agus Salim, General Manager