Superior Room, 1 Double Bed, Kitchen, City View | Private kitchen
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Reviews of Hostal Tokio

1 out of 5
Hostal Tokio
Calle Puebla, 6 1 Dcha, Madrid, Madrid

Reviews

8.0

Very Good

Rating 10 - Excellent. 82 out of 267 reviews" "
Rating 8 - Good. 112 out of 267 reviews" "
Rating 6 - Okay. 49 out of 267 reviews" "
Rating 4 - Poor. 16 out of 267 reviews" "
Rating 2 - Terrible. 8 out of 267 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Weiyong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Pierre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect except for the loud music on Saturday as our room was right in top of a bar. For us that wasn't a deal breaker but maybe it is for you
Stayed 4 nights in Jun 2023

10/10 Excellent

Evelin

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente! Tú vimos un buen trato de parte del personal.🙂
Stayed 3 nights in Apr 2023

10/10 Excellent

Eury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
If you are looking for night life this is your place. If you are looking for some rest then no. Great staff, very helpful. However there is a night club right below so they are up partying in the street below our balcony until 8:00 am, every night and morning. The street washing crew came through on our last day and they were forced to leave at 8.

8/10 Good

Rafael

Stayed 2 nights in Jun 2022

6/10 Okay

joshua

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room smelled, pillows were pretty uncomfortable, beds were very uncomfortable. Don't stay here on the weekend If you want to sleep as it's right above a club. That closes at 6 am
Stayed 3 nights in Apr 2022

6/10 Okay

Mihai Olimpiu

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A not to repeat experience
Clean bathroom, clean room, nice people at reception. Difficult to sleep at night. Strange individuals shouting on the phone all night long, moving the furniture in the room, parking and unpacking loudly.
Stayed 3 nights in Mar 2022

10/10 Excellent

Kenny

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a small little hostal. The location is great and it is rather small, however, comfortable enough. The front desk lady was extremely kind! Would come back just to say hi to her!
Stayed 1 night in Feb 2022

10/10 Excellent

LeeAnna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hostal!
Location was perfect! Steps away from Gran Via and so many restaurants, bars and stores. Checkin was seamless and as we are Gold members they upgraded us to the little apartment. This was our first time in a hostel so we weren't sure what to expect but for the cost it was a pleasant surprise! Excellent bed, pillows, blankets and we highly recommend if you are looking for a budget hotel close to everything in Madrid!
Stayed 1 night in Dec 2021

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Central, pleasant, clean with helpful staff and good WiFi. The decor is simple but nice (as shown in the pictures). Good value for money choice in the area
Stayed 1 night in Sep 2021

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Everything very clean and in good condition. Room was very quiet. Bathroom was spacious.
Stayed 1 night in Sep 2021
Response from Direccion on Sep 11, 2021
Thank you for sharing with us your experiences after staying in our hostel. We are happy that you enjoyed your stay with us and we hope you will choose us again for your next stay in Madrid. Kind regards!

8/10 Good

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Direccion on Aug 26, 2021
Gracias

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Direccion on Aug 26, 2021
Muchas gracias

10/10 Excellent

Wilber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and clean room
Stayed 7 nights in Jul 2021
Response from Direccion on Jul 27, 2021
Thank you so much.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situado en zona central y muy limpio. Staff muy amable.
Stayed 2 nights in Jul 2021
Response from Direccion on Jul 27, 2021
Muchas gracias por sus comentarios y no alegramos de que su estancia haya sido agradable.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Hostal Tokio on Jan 9, 2020
Estimado huésped, Muchas gracias por su valoración. Nos alegra saber que haya disfrutado de su estancia con nosotros. Esperamos que nos vuelva a elegir para su siguiente visita en Madrid. Un saludo!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2019

10/10 Excellent

NO

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was central to everywhere and staff was hospitable
Stayed 6 nights in Dec 2018
Response from RECEPCION on Jan 12, 2019
Muchas gracias, sus comentarios nos ayudan a mejorar

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, big room and clean.
Stayed 2 nights in Oct 2018

8/10 Good

Jesse

Great value and central!
Very cost-effective place; central, clean rooms, free toothbrushes and combs. It was the weekend and there was a club on the ground floor of the building so I could hear a bit of bass coming through the building. Not loud through.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2018

10/10 Excellent

brian

Liked: Staff & service, property conditions & facilities, room comfort
Loved the Chueca location.
I was disorganized and didn't book a room till the last minute so I paid over $100 US for this tiny room, that being said the owner was very nice and the place was clean and tidy. Coffee machine in the lobby. It's on the 2nd (or 1st if your European) floor of a 6 floor building, really a hostel or pension. The owner (or manager) down the hallway like we were in a private home. So it felt homy and very welcoming like a bed and breakfast without the breakfast. I would suggest it if the price fits your budget. I've never experienced a hotel or hostel in a building with other hostels and apartments, but again, it was very comfortable, just a bit small. Great location very near Chueca.
Stayed 2 nights in Mar 2018
Response from RECEPCION on Mar 13, 2018
Thanks

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and conveniently located
We got a deal for $38 per night here at Hostal Tokio. The reception was friendly, we were able to check in early, and the rooms were clean, spacious, and conveniently located to tourist sights, restaurants, and grocery stores. Only downsides were that the shower head holder was broken, and that the wifi was spotty depending on what room you were in - we happened to be in a room at the end of the hall, just barely out of range.
Stayed 4 nights in Nov 2017

6/10 Okay

Marija

Liked: Staff & service
Disliked: Cleanliness, room comfort
Could be better for the price
The room was old and the walls were chipping off, theres no kitchen and not even a kettle in the room. The "courtyard view" is not of a courtyard but of a dirty square in the middle of four walls about 2 meters apart. The shower room looked new and nice but on the first night was no hot water in the shower, only luke warm. The room is very dull and tiny. The receptionist and workers are lovely though. Good location.
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location hard to sleep
It's a small hotel with clean room. Very good location in the middle of the city, close to tourist attraction places. Being close to the main street, it's busy. Having a pub just under the hotel in the first floor makes it noisy. Young street guys in the street the whole night makes it almost impossible to sleet at night.
Stayed 6 nights in Sep 2017
Response from Hostal Tokio on Oct 5, 2017
Dear Guest, Many thanks for the positive comments about our establishment. We strive every day to give the best treatment to our guests and we are very happy to know that we have met your expectations. We always try to ensure the best rest of our customers and we deeply regret the isolated noise incident. Due to our location, at times, it is very difficult to control the noises of the street. receive a cordial greeting.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2017
Gracias

8/10 Good

Aurelie

Liked: Cleanliness, staff & service
Our flight was delayed so got to the hotel after midnight, received an aggressive welcome from the receptionist , telling us off . None of the personnel speak English so make sure you know a little bit of Spanish if you book there. The entrance of the hostal is pretty scary , looks like the building is not finished . The room was ok, has everything you need including A/C. Small bathroom but functional and clean . The wall is very thin so you can hear your neighbourgh
Stayed 3 nights in Jun 2017
Dear Aureli, We thank you chose us to be in Madrid and opinion so positive, we are glad that your stay has been nice to us and we hope we choose again if they return to Madrid. Thanks you and receive a warm greeting.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located, clean room
We were able to walk to the Prado, Buen Retiro Park, Palacio Real and really be a part of the city. Parking was not included and ended up being 50 dollars for 2 days. The parking was constantly protected which was nice. The entrance was undergoing construction, but the room itself was more than adequate.
Stayed 2 nights in May 2017
Response from Laura on Aug 8, 2017
Thank you for trusting us and we regret the inconvenience that may have caused the work of entry. A greeting

2/10 Terrible

Hector

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Insecure neighborhood, dirty hotel, awfull hospitality Even I coud not stay as long as planed
Estimado Hector, Desde el Hostal Tokio agradecemos siempre a nuestros huéspedes el tiempo que dedican a valorar nuestro establecimiento, ya que cualquiera de la opiniones nos ayuda a mejorar día a día. Sin embargo en su caso nos resulta extraño la percepción tan negativa que tiene tanto de los servicios e instalaciones de nuestro establecimiento como de su ubicación, ya que usted NUNCA llegó a alojarse con nosotros Aún así, si algún día decide definitivamente visitarnos le recordamos que Madrid es una ciudad muy segura y que estamos ubicados en pleno centro de la ciudad a solo 5 minutos andando de la Gran Vía y a 10 minutos de la Puerta de Sol . Reciba un cordial saludo. Dear Hector, From the Hostel Tokio we always thank our guests for the time they spend to evaluate our establishment, because all opinions help us to improve day by day. However in your case we find strange the negative perception that you have both the services and facilities of our establishment and its location since you NEVER STAYED IN THE HOSTEL Anyway, if one day you definitely decide to visit us, we remind you that Madrid is a very safe city and we are located in the heart of the city just 5 minutes walk from Gran Vía and 10 minutes from Puerta de Sol.

8/10 Good

Chris, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Hostel in Centre of Madrid
A little difficult to find...I was standing right outside and still couldn't see it, but there is a small sign (40 cm x 30 cm) about 3 m above ground level. The ground floor is also undergoing renovations so initial impressions weren't that great. However, once you actually find it and get inside the hostel it all works. The lady who runs it is delightful, and even though she has no English we managed to communicate. The room, although small, contained everything I needed. The location is very close to the city centre and all that entails (noise, ladies of the night) but overall the location was close to all the attractions and the metro and worked for me. Make sure you visit Cafe de la luz below. It would have been 5 stars from me except the wifi didn't work in my room as advertised. It did work well in the office area.
Response from Tokio Hostal on May 23, 2017
Dear Chris, thank you very much for you great review, it's always good to know that a guest had a perfect stay, but in your case you made our job so easy with your kindness and your gratefulness. It's true when we say that we would like to see you again soon. Best regards from all the staff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nice central location
Hotel staff were friendly but spoke little English
Response from Tokio Hostal on May 23, 2017
We greatly appreciate the time spent valuing our establishment in such a positive way. Your opinion helps us improve and try to give the best service day after day to our guests. We are happy to have met your expectations and hope to see you again soon.

10/10 Excellent

dave, bolton england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff , clean rooms , good location, would definetly stay there again.
Response from Hostal Tokio on May 3, 2017
Dear Dave, We strive every day to offer the best service to our customers and we are very happy to have met your expectations. For your next visit we invite you to say your opinions and suggestions to our staff so you can make your stay as comfortable as possible. We hope to see you again. best regards

10/10 Excellent

Ariel, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best location money can buy.
Excellent location in the heart of the city center. Very safe and very, very close to everything. I am so glad I stayed at the Hostal Tokio. I can't wait to go back to Madrid and definitely stay here again. The Staff was the best. Superb service and friendly atmosphere. The lady at the front desk went beyond 100% customer service satisfaction. I wish you could work at every hotel around the world. A+ and exceptional close to it all hotel.
Response from Mercedes Larroca on Apr 3, 2017
Dear customer, We acknowledge that we chose to stay in Madrid and your opinion so positive, we are glad that your stay has been nice to us and we hope we choose again if they return to Madrid. Thank you and Yours sincerely.

8/10 Good

Larry, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and central in Madrid
This is a great place if you're looking for clean, central and cheap. It's only about a 5 minute walk from Gran Via metro station, so it's easy to get around on foot or by subway. My only criticism is that the bed is a bit hard for my liking, but I'd still recommend it.
Response from Mercedes Larroca on Apr 3, 2017
The team of the hostel wants to thank you for your stay with us and your positive comments. We want to visit us again when staying in Madrid. Thanks and regards.

8/10 Good

Larry, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Central amd Inexpensive
Easy to find and get to using the metro from the airport. Nice and central to take advantage of Madrid's walkability. Surprisingly quiet. Only real issue is that the bed was a bit hard for my liking.
Response from Mercedes Larroca on Apr 3, 2017
We thank you very much for choosing us during your stay in Madrid, we hope to see you again we will be happy to serve you again. Thank you very much.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hostal, nice service
A little hard to find, you have to buzz in to the apartment to get inside. The lady who checked us in was very sweet and let us choose between two rooms that were available. The room was big (three beds) and had a private bathroom with lots of towels. Great stay, I would recommend it.
Thank you for your valuation, it is a pleasure to have you treated and to make your stay more pleasant.

10/10 Excellent

Dariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Very nice hostel located in central Madrid. Double room for the price of single, very clean and pleasant.

10/10 Excellent

Grigorr, yerevan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
I like this hostal. It is really great. It is good then more 3 stars. If i come in Madrid. I am again will Stay in tokio hostal

8/10 Good

Nikolay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness

8/10 Good

William, Kirkcaldy

Liked: Cleanliness, staff & service, room comfort
Willie's stay at Hostal Tokio
This hotel is excellent value for money in central Madrid. The room was clean and the staff friendly. The only downside was that there was little space for storing clothes, especially if there had been 2 in the room. As I was alone,it wasn't a great problem. The 1 Euro charge every time you close the safe is also ok if you plan it's us carefully. I was disappointed to find no English channels on the TV,eg. Sky News.

6/10 Okay

traveller, calgary alberta

Liked: Cleanliness
Nice location
Good location, terrible exterior look, small rooms with small facilities but clean. Next to a noisy street with thin walls between the rooms make it harder to sleep. Staff are friendly but hardly they speak English

8/10 Good

Brian, Leominster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place 2 stay
Very nice hostal helpfull stsff

6/10 Okay

talie, london

Liked: Cleanliness, staff & service
Central location, lovely staff
Not exactly obvious to find as its a small sign and on the 1st floor. Good location, can walk to everywhere. Lovely staff. need to know some spanish as staff don't speak much English. At night can hear the noise from the streets. Small and clean room.

8/10 Good

Alex, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central location
Very convenient and reasonably priced. Friendly staff and comfortable bed. I would come back.

8/10 Good

maxine , Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for a city break
The hiatal is perfectly situated in the center of Madrid for easy access to all the major sights. The city itself is really easy to get around so as long as you're near the center it doesn't take long to get anywhere. The staff were friendly. Fortunately my friend I went travelling with could speak fluent Spanish so I don't know if they spoke much English. (Most Spaniards do though from what I could make out from the rest of the holiday) the only downfall with the hostal is that it's very close to a nightclub which was really loud on our last night (Thursday), we didn't check the opening days for the club but I would advise that you be aware of it if you are staying at the hostal on a Thursday/Friday/Saturday night. The cleaners were very good and even changed the towels when required. Overall, very happy to stay there again - provided it's not on the days listed above.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Simple and not bad
Just one day there! Its close to restauranrts and markets! Small room and the wifi didnt work in the bedroom!

10/10 Excellent

Lee, Manchester UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort