Ratings based on 188 Verified Reviews

3.4 out of 5
70% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
2.9 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Surrey Uk

Great location..great views but basic & tired.

Posted Oct 19, 2017
Bar & waiting staff rude..miserable service. Probably a long season? Reception staff great & helpful. Food at the Resturant was very nice. Rooms so Basic & very old fashioned with itchy blankets.
3 out of 5
for Everyone
by A verified traveler from York

Ok if your on a budget

Posted Sep 14, 2017
Everything was ok, not outstanding but acceptable for what we paid.
4 out of 5
for Everyone
by A verified traveler

Excellent position and restaurant.

Posted Sep 14, 2017
Pros: It's position and the restaurant.
Cons: As previously stated. The stairs were rather steep, quite dangerous for the elderly or very young.
Location: Position can't be improved. Excellent!
The only drawback was the wooden stairs in the room. These were very steep and quite noisy. We could here the people in the next room using them, especially at night with the bathroom being downstairs. Other than that I couldn't fault the room for the price we paid.
Comment from Hotel Management
Sep 16, 2017 by pamela, booking department, Hotel Management
Thank you so much for your visit and for your review. We look forward to meet you soon again at our hotel. Kind regards,
4 out of 5
for Everyone
by A verified traveler

Posted Jul 16, 2017 on Ebookers
Hotel was clean and quiet. Room itself very hot with no air con, but provided fan helped. Bed comfortable and shower good.
2 out of 5
by A verified traveler from UK

Desperately in Need of a Refurb

Posted Jun 25, 2017
Pros: Location
Cons: Everything, the decor, the furniture, cleanliness. Needs a full refurb.
Location: Boat trips up and down the lake. Monte Baldo Shopping Good Restaurants
Great location but a pity that the hotel is in desperate need of refurbishment. In October, we booked two rooms with lake view for June and on arrival we were asked if we were all together so we said yes thinking they would put us on the same floor, instead one room was in the main hotel and we were put in an annex. One room didn't have lake view at all and the other had a balcony but there was a big tree blocking the view. In the annex there is no lift so had to carry our cases up four flights of stairs. The room was very dusty, the lights over the bed were caked in dust, there was a hole in the bathroom door, the plug hole in the shower was all rusty, walls were full of marks and the bedspreads were all stained. We complained and requested to change rooms, but there wasn't any available until the following day. We were assured by the receptionist that another room would be available but after being out for most of the day, nothing had been done, so had to chase again and was eventually moved to another room in the main hotel. This room was slightly better but still very tired. The cream settees in the reception were dirty and desperately needed cleaning. The toilets in Reception were very poor with cracked floor and wall tiles/cracked toilets and generally dirty. Breakfast was ok if you didn't mind sharing it with the flies as nothing was kept covered up. Flies could be seen in bread/cheese/meats. No air conditioning. Not what you would expected more from a central hotel.
4 out of 5
for Everyone
by A verified traveler

Nice hotel with beautiful views of the lake.

Posted Sep 8, 2016
Pros: The beautiful view of the lake while eating outside.
Cons: Cleaner shower as had a little black mould between tiles.
Location: Hotel right in the centre of Malcesine, near lots of restaurants and shops down beautiful cobbled streets. The cable car up to Monte Baldo.
Great location right in the heart of Malcesine. Lovely food! Bedrooms clean but basic. Wifi only available in the lobby area and out on the veranda and have to pay per day, per device.
4 out of 5
for Couples
by A verified traveler from London

Good maybe baic hotel but central for everything

Posted Aug 16, 2016
Pros: The fact that we could get anywhere we wanted to go from there.
Cons: Maybe a fridge as the weather was so hot , if we wanted to take anything fresh in it couldn't be kept fresh. Wifi very poor and had to be paid for. Ce
Location: Good location. Easy to get transport for trips out. Plenty of shops and a good market. Concerts held nearby and plenty of places to eat
The hotel was as I say basic but good. Could have dne with a fridge and wifi available in the room. Receptionist was good but not always very talkative. the relief receptionist on tuesday afternoon verged on being rude and unhelpful. As a place to base ourselves it was fine and we would go back there.
5 out of 5
by Morag from Derby

Wonderful holiday

Posted Aug 14, 2016 on Hotels
This hotel is a fairly old fashioned typical Italian hotel. We requested a lakeside room and received a room with a private terrace, fantastic!!!!!!!!!! The receptionist was bilingual and very helpful. The service and food was lovely and very reasonably priced. If you want posh modern avoid but if like us traditional Italian the go for it I would go back again awesome well done!!!!!!!
3 out of 5
for Everyone
by A verified traveler

Average Hotel in Excellent Location

Posted Jul 7, 2016
The hotel us ideally located right on the shores of Lake Garda in Malcesine a lovely traditional quaint Town. But in June the temps reached 37degrees and with no air conditioning in the rooms sleeping was impossible. Clean hotel, traditional furnishings, reasonably priced all you need!
1 out of 5
by A verified traveler

Terrible, hotels.com are a disgrace

Posted Sep 14, 2015 on Hotels
Terrible, terrible, terrible. Booked 8 months before departure. Was emailed day before departure to be told that the hotel water pump failed and they could not accommodate us. Was on the phone uh until 1am. Eventually put in an apartment for 4 days then hotel room for 3 days. We went to hotel malceskne and spoke with people at the hotel to be told they have not had any problems with the water and in fact they had simply overbooked. I suspect that when this happens the hotel will always honour the more profitable booking.....so watch out if you book early to save money. We have contacted hotels.com customer service twice and are still awaiting a response three weeks later. Will never use them again. Totally stressful. Hotels.com you are a disgrace!!