Beautiful hotel & island. Only issue, cleanliness.
Posted Sep 13, 2016
We stayed both the Beach Villa and Overwater Villa. Both villas were very beautiful, very spacious, and with an outdoor area, where you can relax and enjoy the views. I recommend trying both villas, as the experience differs. At the beach villa, you are between plants and trees, with the beach 10 meters away. At the overwater villa, it’s purely ocean view with a ladder to access the ocean. The island is absolutely beautiful; fantastic nature.
This is where we were very disappointed at the hotel. We stayed in our overwater villa on one of the days, while the room service came in to clean the room. We were shocked to see how the room was made up. There was no cleaning done in the room, only the bed made up. In the bathroom, the room service wiped the counters dry with one of our used facial towels. He also swept the floor of sand with a broom. He then rinsed our used coffee mugs, in the bathroom sink with no detergents, only fingers and water. Then dried the mugs with a towel, and returned them to the minibar cupboard. This by far was the only, and worse experience at the hotel. And we wouldn’t have witnessed it, had we been out swimming.
All in all, the service is very good, and the staff is friendly; especially at the reception and bar. At the main hotel restaurant, the waiters are frowning most of the time, but they are polite and can be nice.
Definitely recommended to friends.