2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews of JEN Maldives Male by Shangri-La

4 out of 5
JEN Maldives Male by Shangri-La
Ameer Ahmed Magu, Malé, Kaafu Atoll

Reviews

8.0

Very Good

Rating 10 - Excellent. 137 out of 344 reviews" "
Rating 8 - Good. 118 out of 344 reviews" "
Rating 6 - Okay. 53 out of 344 reviews" "
Rating 4 - Poor. 18 out of 344 reviews" "
Rating 2 - Terrible. 18 out of 344 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sherman

Stayed 5 nights in Feb 2024

8/10 Good

Tze Fung Ryan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Joanne, Moonee Ponds

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were lovely. Food at restaurant really good. Unfortunetly our plane was delayed so we got there really late and had to leave early, but I would have loved to seen more of it. The pool looked beautifully lit at night. Service to and from airport was fantastic and staff so helpful.
Stayed 1 night in Jan 2024
Response from JEN Maldives Team on Jan 27, 2024
Dear Joanne, Greetings from JEN Maldives, Malé by Shangri-LaThank you so much for taking the time to share your experience with us! We are delighted to hear that you found our property and staff to be lovely. It's fantastic to know that you enjoyed the food at our restaurant as we strive to provide a delightful dining experience for our guests.We arepleased that you found our airport service to be fantastic and our staff to be helpful. Providing excellent service and assistance is a top priority for us, and we're thrilled that we could make your travels a bit smoother.While your stay may have been brief, we hope that the positive aspects you experienced will leave a lasting impression. Should your travels bring you back to the area, we would love the opportunity to welcome you again, and this time, hopefully, you'll have the chance to explore more of what our property has to offer.Safe travels, and we look forward to welcoming you back in the future!Best Regards,JEN Maldives Team

4/10 Poor

JULIET

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were helpful except reservations. We had to make an unexpected cancellation after the first night as we realized we could not access the resorts from the hotel in Male city contrary to what we had thought. Despite all entreaties to charge the standard one night fee only, the reservations team insisted on debiting the entire cost for the 3 day booking. They tossed us back and forth claiming that the travel site refused to grant any accommodation all the while they had the power to apply discretion because we had paid at the hotel on arrival. Up till now they never even deigned to respond to my email.
Stayed 3 nights in Dec 2023

10/10 Excellent

Krista

Liked: Cleanliness
Stayed 6 nights in Dec 2023

10/10 Excellent

Erica

6/10 Okay

Kylie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Service at the pool bar is extremely poor I waited an hour for an iced coffee and had been completely forgotten about. This wasn't sadly the first time as I waited 40 minutes for food also. Considering the nightly cost you expect a higher level of service and not to be ignored. Very disappointed. I had emailed the hotel requesting a pick from the airport and cue to arriving no one was there. I never had an apology or received any reply! Very poor
Stayed 1 night in Dec 2023
Response from JEN Maldives Team on Dec 25, 2023
Dear Kylie, Greetings from JEN Maldives Malé by Shangri-LaThank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experiences you encountered during your recent stay with us. We are truly sorry for the extended wait times at the pool bar and the lack of attention you experienced. This is certainly not the level of service we strive to offer our guests, and we understand how frustrating and inconvenient it must have been for you. Rest assured that we have shared your feedback with our pool bar staff and management team to address and rectify the issues promptly.Regarding the airport pick-up, we deeply regret the inconvenience caused by the oversight. This falls short of our usual standards, and we are actively investigating the matter to ensure it does not happen again in the future. Your concerns have not gone unnoticed, and we are committed to making the necessary improvements to prevent such incidents from reoccurring. We value your feedback and hope to have the chance to welcome you back for a much more pleasant stay with us in the future.Best Regards,JEN Maldives Team

10/10 Excellent

AHMED MAQSUDUL

Liked: Cleanliness

10/10 Excellent

joanne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and attentive staff
Stayed 1 night in Oct 2023
Response from JEN Maldives Team on Oct 15, 2023
Dear Joanne, Greetings from JEN Maldives, Malé by Shangri-LaWe sincerely appreciate you taking the time to share your delightful experience with us. We are thrilled to hear that your stay with us was truly memorable, and we are especially delighted that you noticed the outstanding service provided by our dedicated staff and the impeccable cleanliness of your room.Our commitment is to ensure that every guest enjoys the utmost comfort and a genuinely pleasant stay. Should your future travels bring you back to Malé, please don't hesitate to get in touch with our team. We are here to cater to your preferences and to guarantee that your next stay with us is nothing short of exceptional.We eagerly anticipate the privilege of welcoming you back to JEN Maldives once more, for another memorable stay. Best Regards,JEN Maldives Team

10/10 Excellent

åge

Stayed 1 night in Sep 2023

8/10 Good

Ajay

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Handy location with free transfer to the airport. Only stayed there one night but the room was clean for the most part. However there was a power socket hanging of a wall which could be very dangerous if a child stuck their hands into the electrical wires.
Stayed 1 night in Aug 2023
Response from JEN Maldives Team on Sep 5, 2023
Dear Ajay Greetings from JEN Maldives, Malé by Shangri-LaThank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our hotel's location convenient and that you took advantage of our free airport transfer service. Your feedback is important to us, and we appreciate your comments about the cleanliness of the room.We are, however, deeply concerned about the issue you mentioned regarding the power socket hanging from the wall. Safety is a top priority for us, and we take incidents like this very seriously. Please accept our sincerest apologies for any inconvenience or discomfort this may have caused. Our maintenance team has fixed this issue and we are taking action to eliminate such hazards to prevent any potential harm for the safety and comfort of our guests.Once again, thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for a much better stay experience. Sincerely, JEN Maldives Team

4/10 Poor

Ching Ming

Stayed 1 night in Aug 2023

10/10 Excellent

Clinton

Stayed 1 night in Aug 2023

10/10 Excellent

lylle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Mr. Brice Lunot on Aug 28, 2023
Dear Lylle, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General Manager, Mr. Brice Lunot

10/10 Excellent

MAUNG MAUNG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great but no vip or upgrade room treatment
Stayed 2 nights in May 2023
Response from JEN Team on Jun 24, 2023
Dear Maung Maung,Greetings from JEN Maldives Male' by Shangri-La Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your kind words regarding our staff, and we apologize for for the dissapointment regarding the vip and room upgrade. Please note that the room upgrade will be subject to availability. We would like to assure you that your feedback has been shared with our team, and we will take it into consideration for future improvements. As we would like to restore your confidence in us, we look forward to welcoming you back to our hotel in the near future. Warm Regards,JEN Maldives Team

6/10 Okay

Avik

Stayed 1 night in Apr 2023

10/10 Excellent

Mohnish

Stayed 1 night in Apr 2023
Response from Mr. Brice Lunot on May 23, 2023
Dear Mohnish, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General Manager, Mr. Brice Lunot

6/10 Okay

balaji, Chennai

Liked: Cleanliness, staff & service
Disliked: Amenities
Iti s clean, good AC, good bed , the staff give me upgrade to sea view . House keeping was good . But the health faucet had zero pressure and they were not able to fix it
Stayed 2 nights in Apr 2023
Response from JEN Team on Apr 25, 2023
Thank you for taking your time to share your experience with us. We hope you had a comfortable stay with us and your feedback has been shared with our team to take the necessary actions for improvement. We look forward to welcoming you back. Best Regards from JEN team

10/10 Excellent

Hiu Tung

Stayed 1 night in Apr 2023
Response from Mr. Brice Lunot on May 23, 2023
Dear Tung, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General Manager, Mr. Brice Lunot

10/10 Excellent

christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, friendly and safe
Stayed 1 night in Apr 2023
Response from Brice Lunot on Apr 19, 2023
Dear Christine, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General Manager, Brice Lunot

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect little stopover in Male. Flexible check out times and a pool on the roof to spend time in if waiting long times until your next flight/ferry. Convenient and comfortable.
Stayed 1 night in Apr 2023
Response from Brice Lunot on Apr 13, 2023
Dear Amy, Greetings from JEN Maldives, Male' by Shangri-LaThank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General ManagerBrice Lunot

10/10 Excellent

Bing Kei G

Stayed 1 night in Mar 2023
Response from Brice Lunot on Apr 19, 2023
Dear Bing, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General Manager, Brice Lunot

8/10 Good

Pradeep

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holidaying
My 04 N/5D was quite pleasant. Hotel is very clean. All staff [ house keeping and Catering/ Dinning hall] was very humble and cooperative except the hotel staff at reception [ some local female staff ] . Breakfast was very good. Dinner also very fine, but very few choice for Vegetarians.
Stayed 4 nights in Feb 2023
Response from Brice Lunot on Apr 19, 2023
Dear Pradeep, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General Manager, Brice Lunot

8/10 Good

Armida Salsiah

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Brice Lunot on Apr 19, 2023
Dear Armida, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General Manager, Brice Lunot

10/10 Excellent

Raphael

Stayed 1 night in Feb 2023

10/10 Excellent

Cynthia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good service n helpful staff
Stayed 5 nights in Feb 2023
Response from Brice Lunot on Oct 1, 2023
Dear Cynthia, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. Shall your travels bring you back to Male', please feel free to let us know if you have any special request or preferences and we will try our best to accommodate for them for a better stay experience. We look forward to welcoming you again. Best Regards, General Manager, Brice Lunot

10/10 Excellent

ARAFAT

Stayed 1 night in Jan 2023

6/10 Okay

Natu

Stayed 1 night in Jan 2023

10/10 Excellent

Lucky

Stayed 1 night in Jan 2023

10/10 Excellent

LE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and staff are friendly.

4/10 Poor

Chloe, Alexandria

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is not in the same condition as the pictures. The lobby ceiling has ample water damage and staining. There is a chunk of lobby floor missing which has a random piece of wood stuck in it. The rooftop pool is mediocre and the complete view is different from what’s included in the pictures. Our guest room had old, worn furniture and curtains. The bed was a hard spring mattress. The bedroom mirror had rot spots. One of the lamp shades had significant water stains and the lamp fixtures are rusting. Both shower heads were in need of a deep clean and the tiles had pink bacteria. The fob lock on our door was taped together with black tape so it blended in…it fell off multiple times and was just retaped back on. The room also smelled of cigarette smoke even though we were in a non-smoking room. Misleading advertising and lack of comprehensive information for this property as well. For example, the price of breakfast is higher than what is listed on the property details page. The “bar” is strictly non-alcoholic, which should be explained. There is no clarification on the hotel’s alignment or misalignment with the island’s expectations about swimwear in the pool for guests to confer. The staff was great, but they cannot make up for the lackluster facility. This is far from what we expected from a “4 star” hotel and Shangri-La venue. Thorough cleaning of rooms between guests is essential. It is so important for companies to share accurate information and pictures.

8/10 Good

Robert

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Bárbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

Nicole

Stayed 1 night in Nov 2022

10/10 Excellent

Lashay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peter was extremely hospitable and he helped me transport properly to & from the airport. He also organized my tour. The staff in the restaurants were excellent as well.
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel
Beautiful, comfortable room; great location with easy airport access.
Stayed 1 night in Oct 2022
Response from Mariyam Shafiyya Steinhilber-Director of Sales on Nov 5, 2022
Dear Guest,Thanks for staying with us. We appreciate your excellent rating and looking forward to welcoming you back.RegardsJEN Team

2/10 Terrible

Pretty K

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay
very poor service across the hotel. restaurant had long waiting time and had to call the servers multiple times. front desk staff was not helpful or even bothered to give a paradise experience. Wrong ppl in the wrong industry and country ! kettle was not working hair dryer had exposed wire and buttons couldnt move bet 1-2-3
Stayed 4 nights in Oct 2022
Response from Mariyam Shafiyya Steinhilber-Director of Sales on Oct 18, 2022
Dear Pretty,Thank you for staying with us. We appreciate your feedback. It is with great regret that we have received the below complain and on behalf of the management, I would like to apologize for the inconvenience that you had to experience. At Jen Maldives, Malé by Shangri-La, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. In order to avoid such errors, we shall investigate the below matter and preventable measures will be implemented. These precautions will ensure that such errors will not happen again in the future. We take this opportunity to thank you for your feedback which we deeply appreciate and allows us to serve you better. We value your business and hoping to welcoming you back in near future.Regards

10/10 Excellent

Kevin

Stayed 1 night in Sep 2022
Response from Mariyam Shafiyya Steinhilber-Director of Sales on Oct 18, 2022
Dear Mr. Kevin,Thanks for staying with us. We appreciate your excellent rating and looking forward to welcoming you back.Regards

10/10 Excellent

Lowell Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From what I am told, this is where the diplomats and business people stay. It is a great hotel because you are paying top dollar for it. I feel for what you pay, breakfast should be included with your room rate. Breakfast options are within walking distance from hotel but not top notch
Stayed 4 nights in Sep 2022
Response from Mariyam Shafiyya Steinhilber-Director of Sales on Sep 26, 2022
Dear Mr. Douglas,Thanks for staying with us. We appreciate your excellent review. We are grateful for the feedback as it's helpful and appreciated to continuously up-keep and enhance the service level above the standard.Regards,

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice with amazing staff.
Stayed 2 nights in Aug 2022
Response from Mariyam Shafiyya Steinhilber on Sep 6, 2022
Dear Tasha,On behalf of everyone JEN Maldives, Malé by Shangri-La, we would like to thank you for being a customer. We value the trust you have put in our services and would like to thank you for the positive feedback. It’s always a pleasure serving you and we certainly look forward to doing that in the futureRegards,Mariyam Shafiyya SteinhilberDirector of Sales

6/10 Okay

Andrew

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022
Response from Mariyam Shafiyya Steinhilber-Director of Sales on Sep 6, 2022
Dear Mr. Andrew,Thank you for your recent stay with us at JEN Maldives, Malé by Shangri-La,We hope you had a great experience with us and appreciate If you could take a moment to provide a review about your stay, it would really help us out to improve our service.We remain to get a favorable response.RegardsMariyam Shafiyya SteinhilberDirector of Sales

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the hotel were really great.
Stayed 1 night in Jul 2022
Response from Mariyam Shafiyya Steinhilber on Sep 6, 2022
Dear Richard,Greeting's from JEN Maldives, Malé by Shangri-La.Thank you so much for the positive feedback and we are all delighted to know you enjoyed your stay with us.We hope to be able to welcome you back very soon.Regards,Mariyam Shafiyya SteinhilberDirector of Sales

10/10 Excellent

Kate

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Without exception, every staff member was attentive, engaging, and kind. Frequently, staff members go above and beyond to assist with my stay.
Stayed 6 nights in May 2022
Response from Mariyam Shafiyya Steinhilber-Director of Sales on Sep 6, 2022
Dear William,Greeting's from JEN Maldives, Malé by Shangri-La,We would like to thank you for being a customer. We value the trust you have put in our services and would like to thank you for the positive feedback. It’s always a pleasure serving you and we certainly look forward to welcoming you back in future.Regards,Mariyam Shafiyya SteinhilberDirector of Sales

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
The worst hotel I have ever stayed in.
I had been sent by my company to review this property as a potential hotel for our staff to stay while in Male. I was quite excited for my stay given the standards that this brand is known by and as a capital city hotel, I assumed my stay would be ideal. Sadly however, from first stepping in to the hotel, things did not look good. As much as the staff service was good, the hotel looked very dated, in desperate need for refurbishment and looked very worn. I arrived just before midnight and was shown to my room. The room smelled terrible, probably linked to the AC covered in dust. I tried to settle after an exhausting flight, though couldn’t stand the smell and the room just looked nothing like the photos. I then was moved to a different room where yes the room didn’t have a smell to it, though was very worn. There was still dirt on the carpet that hadn’t been vacuumed and I found bits of hair in the bathroom. The bedroom I’m assuming had been cleaned, though rather quickly and that made me quite concerned regarding the cleanliness overall. The mattress was very old and worn, lamp shades and curtains covered in dust and very little ventilation in the room. The shower head was covered in limescale and ultimately I checked out first thing in the morning. I would advise anyone not to go here and I only went as I knew the brand name. It’s nothing like the others. There are much better, cheaper hotels to consider. The worst hotel I’ve ever stayed in.
Stayed 1 night in May 2022

10/10 Excellent

Jirasupa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

4/10 Poor

MATHIEU

Stayed 1 night in May 2022

10/10 Excellent

Lois Sharyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was ideal for my purposes. I had three days after my scuba diving trip and needed somewhere to stay between that trip and my flight home. The hotel was located in the middle of Male and very close to the airport. All of the services that they offered met my needs. They had the ablity to let me stay on the last day until 7:00PM. I also was given my room when I arrived early on the first day. The staff of the hotel were outstanding in all departments. They even were able to get me a covid test so I could return to USA. I highly recommend this hotel. THe resturant at the top of the hotel was encellent.
Stayed 2 nights in Apr 2022

8/10 Good

Ed

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not worth the price though , the views aren’t as it is but nice service overall
Stayed 1 night in Apr 2022