Ratings based on 578 Verified Reviews

4.3 out of 5
82% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Nice location

Posted Apr 19, 2018
Nice location ,good food and restaurants The hotel room is dirty
Comment from Hotel Management
Apr 20, 2018 by Erik, Hotel Management
Thank's for the comment. Have a nice day!
5 out of 5
Recommended
for Everyone
by A verified traveler from Bend, Oregon

Perfect location. Great staff.

Posted Apr 5, 2018
Perfect location. Street rooms tend to be noisy but we like the vibrancy of the city so we request balcony rooms. It was noisy but falling to sleep to the sound of Maurine’s music was delightful. The staff is very sweet and the room was ample with a bathtub. I had the lomi lomi massage and it was the best massage I have ever had and I’ve been to Thailand. The price is great and the hotel is walking distance to everything. We took a cheesy bus tour around the historico district which I recommend on a warm evening to get a sense of the city. Definitely recommend this hotel.
Comment from Hotel Management
Apr 6, 2018 by Erik, Hotel Management
Hi! thanks for the comment, it's very important for us and we so glad that you enjoyed your stay with us, we're gonna waiting for you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great location to feel the real veracruz

Posted Mar 16, 2018
The historical area it’s great to feel the jarochos great food everything it’s walking distance feeling safe
Comment from Hotel Management
Mar 20, 2018 by Erik, Hotel Management
thanks for the comment, our position is one of the best here in veracruz downtown because the most of the stores are near to the hotel even some of the best restaurants were you can eat "antojitos veracruzanos".
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Posted Mar 10, 2018
It’s ok ................................................................................
Comment from Hotel Management
Mar 13, 2018 by Erik, Hotel Management
thank's for the comments, we aprecciate.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Great location. Good food on site

Posted Feb 20, 2018
My only complaint was a noisy air conditioner. I llet them know, the technician came in to check it and still it could only run at medium speed. The low speed was VERY noisy. The TV is too far from the bed.
Comment from Hotel Management
Feb 26, 2018 by Erik, Hotel Management
sorry about that, we're working on that.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 19, 2018
great place, location. Quality of hotel excelelnt
Comment from Hotel Management
Feb 20, 2018 by Erik B., Hotel Management
thanks for staying with us, we're gonna waiting for your next arrival.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Feb 3, 2018
The hotel has very good location, rooms very clean, the people in the front desk very helpful
Comment from Hotel Management
Feb 6, 2018 by Erik, Hotel Management
thank's for the comment, we glad you staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel recommended taxi driver riip off

Posted Jan 10, 2018
Pros: Lobby and proximity to plaza
Cons: Update rooms, clean fans
Location: Too much to list!
Beautiful Lobby. Great location directly across plaza. A bit noisy due to proximity to plaza but great fun. Room I needs updating, fan over Toilet filthy and full of lint.
Comment from Hotel Management
Jan 13, 2018 by Erik, Hotel Management
Thanks for the comment, we appreciate it too much. I apologize for the little problem with the cleaning of the room. greetings.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, CA

On the original square (Zocalo) of Veracruz.

Posted Dec 30, 2017
Where all the history is since Cortez arrived in 1519. Many great restaurants. Next to original church and Municipal Palace. Entertainment in the Zocalo. Convenient store for all ones snacks and liquid refreshments including water. Located within the Colonial Fort. Banks within blocks. Staff very helpful. Great guides for out of town adventures.
Comment from Hotel Management
Jan 2, 2018 by RESERVACIONES, Hotel Management
Hello FOR US, YOUR COMMENTS ARE OF EXTREME IMPORTANCE, AND IT GIVES US A MUCH LIKE TO BE SUAGRADO AND HAVE HAD A PLEASANT STAY.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Good choice

Posted Dec 27, 2017
Pros: Location.
Cons: It’s getting a little worn around the edges.
It’s right on the central square, close to everything, but the room is very quiet. We got 210 which has windows facing the zócalo and the cathedral. Very nice.
Comment from Hotel Management
Jan 2, 2018 by RESERVACIONES, Hotel Management
HELLO IT IS VERY SATISFACTORY FOR US THAT YOUR STAY HAS BEEN PLEASANT AND OF THE MOST PLEASANT.