Expedia Verified Review
5 / 5 Excellent
The Hotel Catalonia Santo Domingo is hands down the best hotel we've stayed in Santo Domingo ever!!!!
First of all, the personnel give a spectacular service with a personal touch in every part of the hotel.
We arrived three hours before check in and Estefanía at the front desk quickly arranged to have the room ready half an hour! She did everything to make our wait comfortable and even have us a coffee voucher for my wife and a soda water for me (I had a terrible hangover).
Every employee we encountered were very kind and made us feel welcome.
In the Filigrana restaurant and on the breakfast buffet, the service was impeccable. Edwin was very friendly and laughed at all or jokes, Jonathan, Dania, Leticia, Sara (honey) and Zacarías were above and beyond with the excellent coffee at every moment.
Pedro, at the main door, was a friend and readily advised us of all of surroundings and how to walk around safely.
Finally, as we were visiting relatives all day (and night), we arrived every single night after 10:00 PM when everything was closing. Instead of adventuring into the nearby restaurants, we tried the room service and another excellent service. Food was the best quality and the waiting time was super fast.
It's a shame we can only give it 5 stars, if there were more, The Hotel Catalonia Santo Domingo deserves them!!!!
We'll definitely be back soon!!!
Catalonia Santo Domingo
A verified traveler stayed at Catalonia Santo Domingo
Posted 5 days ago