Outdoor pool, sun loungers
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Reviews of Pestana Kruger Lodge

4 out of 5
Pestana Kruger Lodge
R570 Riverside Road, Nkomazi, Mpumalanga

Reviews

7.8

Good

Rating 10 - Excellent. 69 out of 181 reviews" "
Rating 8 - Good. 53 out of 181 reviews" "
Rating 6 - Okay. 35 out of 181 reviews" "
Rating 4 - Poor. 14 out of 181 reviews" "
Rating 2 - Terrible. 10 out of 181 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

7.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Charlie

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Told on arrival that there had been a mistake in booking and we were to be accomodated at a grossly inferior hotel 2km away although we had booked months ago. Eventually they found us a room but other friends were not so fortunate. It has become apparent that overbooking is a regular practice here. Beware.
Stayed 1 night in Feb 2024

6/10 Okay

Nashreen Essop

Liked: Staff & service
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Our stay was excellent. The service & food was great and the staff were very friendly. The unit was really comfortable but could do with minor improvements, the air con was almost non functional in ours. The main reception restrooms needed attention & better lighting. Really enjoyed our stay though & will return again!
Stayed 6 nights in Jan 2024

10/10 Excellent

Cheyne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly but lacked organizational skills especially at the bar and restaurant Required to check out and pay the government hotel charges which we were unaware of Generally it was clean and tidy with excellent views from the balcony
Stayed 7 nights in Nov 2023
Response from Pestana Kruger on Dec 7, 2023
Dear IanWe are pleased to see that overall you had a pleasant experience and hope to welcome you back to our lodge soon.

10/10 Excellent

Risuna

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!
Stayed 2 nights in Sep 2023
Response from Pestana Kruger on Oct 3, 2023
Dear guestWe are delighte to see that you had a great stay and hope to welcome you back soon

10/10 Excellent

Colette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Pestana Kruger on Sep 20, 2023
Dear Colette. Than you for your fantastic review. We are delighted to see that we could add some wonderful memories. Pestana Kruger Team

10/10 Excellent

Colette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Pestana Kruger on Sep 20, 2023
Hello Colette. We're delighted that you enjoyed your stay. Pestana Kruger

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Jul 2023
Response from Dave Hackney on Jul 18, 2023
Dear Anonymous. We are delighted to see that you enjoyed your stay with us and hope to welcome you back soon. The Team from Pestana Kruger

10/10 Excellent

Paulette

Stayed 1 night in Feb 2023
Response from Dave Hackney on Feb 16, 2023
Dear Paulette apologies for my late response. We've had major flooding in these parts which has taken our minds of the daily tasks. We are delighted that you enjoyed your stay and hope to welcome you back soon'

10/10 Excellent

E

Stayed 1 night in Aug 2022
Response from Dave Hackney on Aug 30, 2022
Dear EThank you so much for your favourable rating of our lodge. We hope to welcome you back in the futureThe Team at Pestana Kruger

8/10 Good

Rory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Dave Hackney on Jan 11, 2022
Dear Rory On behalf of the entire team at Pestana Kruger Lodge, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pestana Kruger Lodge

4/10 Poor

Sibusiso

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Complained about dirty sliding door entrace curtains and air conditioner that was not working. No feedback was given and the items were not adressed. Breakfast is great with freshly baked pastries and wide choices of items to eat Dinner is a buffet we tried it once and never again. They served bone hard pork and little pieces of fish that did not taste great at all! You can order from a set menu but are strongly encouraged to do the buffet, 1stly by their menu pricing and by the waiters.
Stayed 6 nights in Dec 2021
Response from Dave Hackney on Jan 6, 2022
Thank you for taking the time to give us your opinion on your recent stay. Your opinion is essential for us to improve how we work. We would like to apologise for not meeting your expectations with your accommodation. We have taken immediate action. We are working together with the housekeeping and maintenance teams to amplify the standard controls each accommodation is subjected to before the Guests' arrival, to prevent such inconveniences from happening in the future. We hope that you will give us another opportunity to host you and rebuild your trust in the future. It was a real pleasure for us to have you as our Guest at Pestana Kruger Lodge. Kind regards, Dave Hackney General Manager

10/10 Excellent

Nomsa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Dave Hackney on Oct 6, 2021
Dear Nomsa Thank you for your super score. We are glad to see you enjoyed your stay

10/10 Excellent

Bruno

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2021
Response from Dave Hackney on Sep 28, 2021
Dear Bruno Thank you for the excellent score. We are happy you enjoyed your stay

10/10 Excellent

JOHANNA

Stayed 2 nights in Sep 2021
Response from Dave Hackney on Sep 28, 2021
Dear Johanna Apologies for my late response. Thank you very much for the good score. We are pleased to see you enjoyed your stay

10/10 Excellent

kabelo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
The hotel was amazing and the people are so friendly
Stayed 1 night in Aug 2021
Response from Dave Hackney on Aug 30, 2021
Dear Kabelo Thanks for the great score. We're delighted you enjoyed your stay The team at Pestana Kruger

10/10 Excellent

Zwandi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and good value for money. Staff always ready to help. Food was amazing.
Stayed 3 nights in Apr 2021
Response from Dave Hackney on Apr 28, 2021
Dear Zwandi We're delighted that you enjoyed your stay and look forward to welcoming you back in the future

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021
Response from Dave Hackney on Mar 2, 2021
Thank you so much for the positive score

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location just outside gate of Kruger Malelane gate. Clean detached chalet style room with restaurant overlooking Crocodile river where Elephant, Hippo and other animals could be viewed during dinner
Stayed 1 night in Mar 2020
Response from Dave Hackney on Sep 14, 2020
Apologies for such a late response. Covid 19 is my excuse. We're delighted that you had a good stay with us and hope to welcome you back again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Dave Hackney on Feb 27, 2020
Thank you for the rating and glad you enjoyed your stay

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a very nice overnight stay before going into the Kruger National Park the following morning.
Stayed 1 night in Jan 2020
Response from Dave Hackney on Jan 13, 2020
Dear anonymous We're pleased to see you enjoyed your stay. Hopefully next time is can be longer

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Ok ackommodation. Great restaurant with great dinner buffer on halv board with views overlooking the river. Looked at a heard of elephants while dining, amazing
Stayed 2 nights in Dec 2019
Response from Dave Hackney on Jan 11, 2020
Dear anonymous We're all very pleased you enjoyed your stay and hope to welcome you back soon

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The service was great same as location which was very convenient.
Stayed 4 nights in Dec 2019
Response from Dave Hackney on Jan 6, 2020
Dear anonymous We're delighted to see you had a good experience with us

10/10 Excellent

Konzaphi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
We've stayed here numerous times. It is nothing amazing in terms of service or condition - but it is reasonably priced and close to Kruger. Also serves a good breakfast. This time our safe was broken - we reported it and nothing was done. The batteries on the TV remote were flat (although these were replaced). We didn't get any water or a third towel for the child in our family room on the second day. If you are looking for something a bit nicer than Kruger accommodation at about the same price - this is it. If you are looking for a luxury lodge - this is not it.
Stayed 3 nights in Dec 2019
Response from Dave Hackney on Dec 21, 2019
Dear Megan We're delighted to see that you find good value here at Pestana Kruger. My apologies for the erratic Housekeeping and the fact that your safe was not attended to by Maintenance . I'll have a word with the Department heads to prevent this in the future Thank you for the loyalty and we look forward to welcoming you back

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
fantastic view from the Restaurant, we watched elephants quarreling with each other while having dinner. Very friendly staff.
Stayed 1 night in Nov 2019
Response from Dave Hackney on Dec 18, 2019
Dear anonymous We're very pleased to see you enjoyed your time with us and had some great game viewing from the deck

10/10 Excellent

CJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very good
Watched hippos 100m away every morning while having breakfast over the most picturesqe river. 100m from national park gate. All the excursions you could need, great spa and great food
Stayed 3 nights in Nov 2019
Response from Dave Hackney on Nov 23, 2019
Dear CJ Thank you for the feedback. We're very pleased to see you had an overall great experience

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A piece of heaven & re-charge batteries
A-ma-zing
Stayed 6 nights in Sep 2019
Response from Dave Hackney on Oct 1, 2019
Hello anonymous Super happy to see you enjoyed your stay with us

2/10 Terrible

Mathabo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Dave Hackney on Sep 28, 2019
Dear Mathabo I've noted your poor review for your stay on the 7th September. Please provide more detail so that I can address your concerns

10/10 Excellent

Mishalin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
My stay at Pestana Kruger Lodge was excellent in all aspects. The room that i had been allocated was clean and spacious. The staff were friendly, well presented and very helpful with any requests. The buffet breakfast and dinner is a must. The deck overlooking the river is a new personal favorite of mine, could sit there for hours. If you have a good pair of binoculars you can spot lots of wildlife along/in the crocodile river. The location is excellent if you plan on entering the Kruger National Park via the Malelane Gate.
Stayed 2 nights in Sep 2019
Response from Dave Hackney on Sep 25, 2019
Dear Mishalin Thank you for your lovely feedback. My team and I are super happy that you had a great stay. We hope to welcome you back soon

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location to Kruger National Park.
Best location to Kruger National Park.
Stayed 2 nights in Jul 2019
Response from Dave Hackney on Jul 31, 2019
Hi Michael Thanks for the great feedback

6/10 Okay

Verified traveler

Stayed 2 nights in Jun 2019
Response from Dave on Jul 1, 2019
Thanks

10/10 Excellent

Moisés

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
We stayed two nights (3 rooms for 6 adults). The rooms were in good condition. The meals (breakfast and dinner) were also nice. All in all, a very good stay.
Stayed 2 nights in May 2019
Response from Dave Hackney on May 11, 2019
Dear Moises Thank you for your review. We're delighted you enjoyed your stay

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Dave Hackney on May 11, 2019
Thanks so much for the high marks

2/10 Terrible

Peter Cheney

Disliked: Staff & service
Treated like an idiot after CLEARLY indicating a few minutes after booking that we were not able to stay three nights but only two AND attempting to amend the booking.com reservation AS WELL AS. Phoning the Pestana Lodge directly to change the booking IN GOOD TIME, the lodge refused to acknowledge that I had changed the reservation and made me pay R14500 for a two night stay. Rip off, and was treated to a sarcastic analysis of my errant behavior by Mr Thabo Khoza at the front desk. A few years ago the family had a magical few days at the same lodge and we were all looking forward to repeating the experience. Very disappointing.
Stayed 3 nights in Apr 2019

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money and great location.
Stayed 4 nights in Dec 2018

4/10 Poor

Megan

Reasonably priced option close to Kruger
If you are looking for a reasonably priced family hotel close to Kruger - then this is a good option. The location is good, the breakfast is nice, the pool is good. We enjoyed the view over the Crocodile river although part of the deck was being renovated while we were there. The rooms are functional but tired and in need of a revamp. This is not a luxury bush getaway - but a good, clean and comfortable plan B if you can't get accommodation within the Kruger Park. The wifi only works in the main reception area as the rooms are spread out over a wide area. If you do stay here - I'd suggest skipping the dinner at the hotel and rather eating over the road at Hamiltons.
Stayed 3 nights in Dec 2018

8/10 Good

Bonga

Overall my stay was pleasant. Friendly staff. The positioning of the Lodge is ideal and the facilities are just perfect for a getaway to cool down. I was just not happy with my room as when I booked, I had indicated that I would like a double bed. Instead, I got a room with two single beds. That was not to my liking.
Stayed 2 nights in Nov 2018

8/10 Good

Jacques, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are polite and pleasant, room was clean and quiet.
Stayed 2 nights in Nov 2018

8/10 Good

PENNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but no privacy because of the kids
our stay was good just wish there was more privacy since we are a young couple who were travelling with kids
Stayed 1 night in Nov 2018

10/10 Excellent

Stefano, Maputo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel close to Kruger Park with an amazing restaurant veranda over the river where it is easy to see hippos and crocodiles.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice setting and overall layout of the premises. Teo minutes from the kruger gate. Loved it.
Stayed 1 night in Oct 2018

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Rodrigo, Lisbon, Portugal

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The good The location is excellent. The restaurant is one of Kruger's best views. Rooms are OK and clean. The bad The receptionist. I've specifically asked to settle everything I had to pay at the check in, because I wanted to make a quick check out in the next day. The lady told me everything was settle with Expedia. In the morning I was blocked at the gate because I had not pay a fee that was required.
Stayed 1 night in Sep 2018

8/10 Good

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like Mary Poppins, practically perfect in everyway
We thoroughly enjoyed our short stay and wish we could have stayed longer!! Amazing view having breakfast on the deck overlooking the crocodile river and Kruger NP.
Stayed 1 night in Sep 2018

10/10 Excellent

Obert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience, friendly staff, clean tooms
Stayed 1 night in Sep 2018

8/10 Good

Nuno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018