Ratings based on 98 Verified Reviews

4.2 out of 5
88% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.4 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by Hatul

Great Family Holiday

Posted Aug 16, 2017 on Hotels
Overall a very enjoyable experience, staff are very accommodating, hotel was clean, food quality high, amenities kept at a high standard. Special mentions to Andreas and Diana on reception, Simone and team for activities, and head chef and restaurant manager for meeting all our needs! Totally recommended.
Comment from Hotel Management
Aug 22, 2017 by Antonis Athanasiou, Hotel Management
Dear guest Many thanks for choosing to spend your holiday at the Louis Creta Princess Hotel. Seeing that we have met your expectations is very rewarding and it really helps us continue providing the best we can offer. Our staff and especially Andreas, Diana, our executive Chef, our restaurant manager and of course the animation team are truly delighted to see your review and all these great compliments about their professional and friendly service skills; thank you for supporting them with these beautiful comments. We are grateful for your recommendation and truly hope to see you at the Louis Creta Princess Hotel again soon. With best regards The Management
5 out of 5
by A verified traveler

Posted Jul 20, 2017 on Hotels
Comment from Hotel Management
Jul 24, 2017 by Antonis Athanasiou, Hotel Management
Dear guest, Please accept our heartfelt thanks for holidaying at the Louis Creta Princess Hotel and for taking some time to rate us. We look forward to having you as our guest again in the nearest future. With best regards The Management
5 out of 5
by Aida

Amazing Hotel

Posted Jul 19, 2017 on Hotels
Amazing hotel. Super food especially the Asian restaurant , fresh pizzas by the pool everyday Slides were super fun for all ages Great to see so many lifeguards at pools Entertainers were super. Special thanks to Amy & Jodie
Comment from Hotel Management
Jul 21, 2017 by Antonis Athanasiou, Hotel Management
Dear guest Many thanks for sharing your impressions concerning your experience at the Louis Creta Princess Hotel with the online community. It is a pleasure to hear your lovely praise for the entertainment at the pools and waterslides and the excellent service received from our hardworking team. We are also pleased to see that you enjoyed the excellent cuisine at the Mura restaurant and also for your generous words addressed to our skilled and talented animation team. They work really hard and they aim for our guests' entertainment and satisfaction at all times and it’s great to see that their efforts pay off. Your special mention for Amy and Jodie has been shared with them and they asked me to convey their warm regards to you. We look forward to your next visit at the Louis Creta Princess Hotel. With best regards The Management
5 out of 5
by jonathan

A GREAT PRINCESS

Posted May 31, 2017 on Hotels
Louis Creta Princess. + Amazing staff. Nothing is to much trouble. +Genuinely want you to have a great holiday. +pool complex and water park onsite is huge and well looked after. + Drinks are varied and bar staff will do what ever you request with a smile. + 24hr coffee and ice cream. + Some great themed nights - Greek night the best and a fresh carvery every night. + location is the best for Cretes top beaches. Elafonissi and Balos. My fave was Falanassa. +plenty of free parking. +easy to reach from the airport. + A real family hotel. - rooms need a make over. - can get very busy. - hotel front lobby is starting to look dates.
Comment from Hotel Management
Jun 2, 2017 by Antonis Athanasiou, Hotel Management
Dear guest, We are grateful for holidaying at the Louis Creta Princess Hotel and for posting such a nice review concerning your experience. Thank you so much for praising our hotel's immaculate cleanliness, as well as the amazing pools and gardens. Moreover it is a pleasure to hear your lovely praise for the high standard of service from our outstandingly friendly staff. Your comments about the rooms are appreciated and will be taken into serious consideration as they'll help us improve in the future if changes are possible to happen. We hope to see you at the Louis Creta Princess Hotel again soon for another great holiday! With best regards The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Czech and Slovak Republic

Great beachfront resort

Posted Oct 8, 2016 on CheapTickets
Location: We visited Chania old town and city center, which is 20min far by car from the hotel. I think, there is the hotel shuttle bus to Chania as well.
The hotel is well equipped with charming swimming pools, sports activities - beach volley, table tennis, fitness with air-condition, soccer pitch and many water attractions for kids, e.g. water slides. The food and drinks were OK, not excellent, but on average. There is Japanese restaurant in the hotel, which was really delicious. The staff speaks English, I think Russian as well. The beach is nice, quite, not many people on the beach, sunbeds are available on the beach as near the swimming pool for free. One remark for potential improvement is the animation team, who works well with daily activities from 10am - 12am, 3pm - 5pm and 8pm - 10pm, but I felt, there were not pulled in guests into animation program. (but somebody would prefer it, do not be disturbed on sunbed). We enjoyed the hotel very much and will recommend this hotel to our friends as well.
Comment from Hotel Management
Oct 10, 2016 by Antonis Athanasiou, Hotel Management
Dear guest, On behalf of the Louis Creta Princess Hotel we would like to thank you for choosing to spend your holiday with us and for sharing some thoughts online. We would also like to thank you for your nice comments on our entertainment and our sports activities and we are happy that you appreciated our good service concerning the so convenient free shuttle bus to Chania. We truly appreciate your observation concerning the animation and we would like to inform you that we will review your comment along with our animation team for our improvement. We are grateful for your recommendation and truly hope to see you at the Louis Creta Princess Hotel again soon. With best regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from GB

Nice hotel close to the beach

Posted Sep 5, 2016
Pros: Food
Cons: Advertising the trips for the tourist ( To be displayed )
Location: you need to take transport with is free from the hotel.
We enjoyed our holiday in this hotel , friendly staff, clean rooms, excellent food varieties . This hotel for families with young children will be perfect .
Comment from Hotel Management
Sep 16, 2016 by Antonis Athanasiou, Hotel Management
Dear guest, Please accept our heartfelt thanks for holidaying at the Louis Creta Princess Hotel and for posting such a nice review. It is pleasing to know that you have spent a wonderful time with us and that you were impressed by our tasty buffet options, our friendly staff as well as the location of our hotel. We hope to see you at the Louis Creta Princess Hotel again soon. With best regards The Management
5 out of 5
Recommended
for Families
by A verified traveler

Brilliant for the children. Food excellent too!

Posted Aug 27, 2016
Water slides brilliant for children and adults, food excellent and rarely any queues even at very busy times, slick management!
Comment from Hotel Management
Sep 1, 2016 by Antonis Athanasiou, Hotel Management
Dear guest, We are thankful for posting this charming review regarding your experience at the Louis Creta Princess Hotel. We are glad to read that you had a truly memorable experience with us, appreciating especially our excellent cuisine along with our amazing waterpark . We look forward to having you as our guest at the Louis Creta Princess Hotel once more in the imminent future. With best regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was close to the beach

Posted Aug 9, 2016
Beach hotel 10 min to the beautiful villages 30 min to the beautiful city
Comment from Hotel Management
Aug 26, 2016 by Antonis Athanasiou, Hotel Management
Dear guest, We would like to thank you for holidaying at the Louis Creta Princess Hotel and for sharing some thoughts online. It is lovely to know that you had a wonderful experience with us highly valuing the location of our hotel. We hope that you will return at the Louis Creta Princess Hotel in the future as it would definitely be a pleasure to have you back. With best regards, The Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Chile

Perfect if you go with children

Posted Oct 6, 2015
Pros: Staff and pools
Cons: please change the mattresses. only after that proceed with more variety in the food and wifi
Location: Location is good, its close to the next village that has a lot of life, but far away to be very quiet
the hotel great fun for kids in the age range 2 to 12 or around that, the pools and waterslides are great fun, the miniclub is good too for days with bad weather and the staff is very friendly. But i have never slept in beds as hard before. Food quality is good but after a week we were a bit tired. Drinks are locally made, and i sticked to beer. No fresh juices unless you want to pay additionally (of the all inclusive package). There are three nice beaches close, Falasarna, Elafonisis and Balos, the three very nice and better weather than the beach in Maleme. no free wifi,
Comment from Hotel Management
May 12, 2016 by Antonis Athanasiou, Hotel Management
Dear guest, We would like to thank you for holidaying at the Louis Creta Princesss Hotel and for posting some comments online. We are happy to see that ypu highly appreciated our extremely friendly staff who are our biggest asset; in regards to the matresses we highly value your feeback and duly note it for further changes. We hope that you will return at the Louis Creta Princess Hotel in the future as it would definitely be a pleasure to have you back. With best regards, The Management
4 out of 5
by A verified traveler

Posted Sep 5, 2015 on Hotels
Excellent for families with kids since the water facilities and other grounds are very good and provide lots of opportunities for the kids to play and to be safe at the same time. We had great time! Possitives: located in a silent small village and very quite,30 min. drive from Chania and closest port for sea trips; friedly staff ; great water slides; very good green areas; very good animation team and diverse shows in the evenings Negatives: the beach is rather stony, no wi-fi, the beach/pool towels are only changed every 3 days and you need to go every time to the reception; might be very crowded and difficult to get a sunbed during the morning hours; the hotel rooms are rather small for a family of 4 people with very narrow bathroom
Comment from Hotel Management
May 10, 2016 by Antonis Athanasiou, Hotel Management
Dear guest, Let us thank you for your review posted in regards to your stay at the Louis Creta Princess Hotel. It is wonderful to be informed that certain elements of your stay were to your utmost satisfaction, like our water facilities and that you and your kids enjoyed your stay with us; as for the beach towels we will follow-up on your comment in order to improve our service. Hopefully you will grant us the pleasure of hosting you at the Louis Creta Princess Hotel again in the future. With best regards, The Management