2 outdoor pools, open 7:00 AM to 6:30 PM, sun loungers

Reviews of Ocean Beach Resort& Spa ASTON Collection Hotels

5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 16 out of 27 reviews" "
Rating 8 - Good. 9 out of 27 reviews" "
Rating 6 - Okay. 0 out of 27 reviews" "
Rating 4 - Poor. 0 out of 27 reviews" "
Rating 2 - Terrible. 2 out of 27 reviews" "

10/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Nerry

Stayed 1 night in Dec 2023
Response from Rosemary on Dec 29, 2023
Dear Nelly, We are glad you enjoyed your stay at Ocean Beach Resort & Spa.Thank you for the review. We look forward to hosting your again in the future.Regards.Rosemary MutheeReservations Manager.

10/10 Excellent

abdul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Rosemary on Sep 11, 2023
Good Morning Mr. Abdul,We are glad you enjoyed your stay with us and you had a memorable stay. Ocean Beach Resort team is dedicated in customer service and satisfaction.We look forward to hosting you again in the near Future.Kind RegardsOcean Beach Resort & Spa Management

10/10 Excellent

Wilson

Liked: Amenities
Clean atmosphere. Great customer service. I had a flight late in the evening they let me hang around until time to leave for the airport. Staff were very understanding. Constantly followed up to ensure I was ok. I would definitely go back
Stayed 1 night in Aug 2023
Response from Rose on Aug 23, 2023
We are glad you enjoyed your stay with us and you had a memorable stay. Ocean Beach Resort team is dedicated in customer service and satisfaction.We look forward to hosting you again in the near Future.Kind RegardsOcean Beach Resort & Spa Management

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint place with a very private beach. The spa and massage was amazing. If your looking for party night life I wouldn't recommend and the food was good but not great but otherwise the staff and cleanliness was top notch.
Stayed 5 nights in Jan 2023

10/10 Excellent

Anamaria

Stayed 1 night in Dec 2022

8/10 Good

Lubna M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

2/10 Terrible

BC, CT, USA

Disliked: Staff & service
Horrible custermer service . Unresponsive. Unable to reach manager regarding my reservation. Unfortunate experience.
Stayed 2 nights in Jan 2019
Response from general manager- Maureen on Feb 12, 2019
dear esteemed customer, thank you for choosing to stay with us, may i apologise for the bad experience that you had at our property, i want to assure you that proper steps and remedies have been taken to make sure that your next stay with us will be an experience that will be second to non... i am glad to tell you that in your next stay with us you will be entitled to one night on us. we value your feedback. looking forward to hosting you soon! kind regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner of the hotel was kind and pleasant
The owner of the hotel was kind and pleasant Lady The staff were social and would avail our requirements in time Ms salama was able to organise our next day itinerary in no time Thanks alot

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable with unexpected issue and upgrade
The first night we were placed at another location nearby in a low standard room despite the superior room booking paid 2 months in advance. The manager was not fully clear in his communication and only by escalating the issue we were able to avoid a 31st December celebration in a very poor room. Unexpected from a 5 star hotel. An upgrade to junior suite was provided. Room, ambiance, front desk people very pleasant. Buffet food not at the 5 star level. Restaurant much better. Wi-fi very weak in room and unstable in lobby.

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Terrible on muddy beach, would not stay here again
We booked trip from Dec 30-Jan6 to celebrate the new year and my birthday. Booked through Expedia and according to their website the hotel was confirmed. On arrival at the hotel we were informed that there was a glitch with the Expedia booking system and the hotel was overbooked so they would have to accommodate us at their sister hotel KilmaNdogo hotel for the night while they rectified the situation. We were told that Kilimandogo is a 3 star hotel and we were greeted by dusty threadbare furniture, brown water coming out of the taps and no hot water or air conditioning. Following day our room was supposedly ready by 2pm, spent time by the green water pool which allegedly is due to the "green tiled floor", I guess I must be color blind. Went back to the reception at 6pm to check in to our new and improved room only to be informed that the room we were supposed to stay in was no longer available. We sat in the lobby for 2 hours while they got our new "premier suite" newly renovated,never been slept in room ready,only again to be greeted by dusty floor that hadn't been mopped clean, sediment and dead insects coming out of the water jets in the jacuzzi bath tub and again cold water. I got to turn the new year in my bikini and cover up only because I had no where to freshen up! The service was terrible, over worked, poorly trained wait staff. Literally muddy beach!!!! Did not step foot in the ocean. Do not stay in Malindi, stay in Watamu, the difference is night and day!!!

8/10 Good

Marco, Mombasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Single night stop
I single night stop over included a session in the spa.. Very good..

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The hotel was nice be seems a bit warn around the edges. Would have been very nice when it was built but the buildings need to be kept up a bit better. Sadly you are basically unable to walk on the beach without being bothered. This is not the Hotels fault but given the economy of the town, people from outside are bothered for money and to buy stuff. The "beach boys" are extremely aggressive and make in a place where you have to stay behind the walks of the resort.

8/10 Good

James, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for vacation and beach get away
Traveled to Malindi for 2 days of business. This resort is great and the price-point could not be beat. It is best for a holiday, as it is not formatted for business travelers. Upside: service was great, room was great, on the beach, great restaurants with great food. Downside: wi-fi did not work the entire time I was there and it is far from town, so you can't get up and walk to see different things.

10/10 Excellent

George, Madrid, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise with Beach
My wife and myself stayed in this hotel for 8 nights during June 2012. It is an absolute paradise if someone looks for total relaxation in intime tranquillity and extreme comfort without any fuss. The rooms are very spacious, the beds have first class matresses, the qualitiy of the towels and amenities is top and the overall cleanliness is outstanding. The restaurant serves a 5star quality food with a changing menue on every evening of the week. The service of the staff is super polite, extremely professional and willing to please every reasonable desire. The spa is superb and the water in the semi-olympic sized pool is pure and does not contain any clorox. The parklike garden is very well designed and taken care of, and a small heaven for lizard-watchers. The 10mile beach is just a step out of the garden and inviting for long walks or runs. Fortunately there are no nightclubs or shops in or near the hotel ....... that is another reason why we call this wonderful hotel ..... ´Paradise with Beach´.

10/10 Excellent

pame, Bamako, Mali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic service
This resort was located away from Malinda proper in a quiet neighborhood. The service was prompt, polite and personal from the moment of my arrival until my departure. The room was tastefully decorated and was spcious enough to move around comfortably. The bedding was quility and quite comfortable. There are two restuarants on site. The menus offered many Italian dishes and some other western choices, all excellently prepared. The reosrt is situated next to the beach. You can see the ocean from many of the rooms. The landscaping was well maintained and the grounds were comforatble for walking around and even doing some bird watching. I highly recommend this hotel.

8/10 Good

ralph

Liked: Cleanliness, staff & service
First of all it is clear that this hotel is far from 5 stars. While the rooms (in fact cottages) are not bad (4/5 for me) and the hotel staff is very friendly (5/5 for me) the breakfast choice was dissatisfying (3/5 for me). The offer of fruit juices was limited to 2, while one always was watermelon and the other changed between mango and pineapple. The overall selection (fresh eggs, other English breakfast items) was o.k., but the offered variety was far from other 5 Star hotels I ever visited. There was as well a issue with small biting animals in the family pool. I don’t know whether this has been corrected after complaining because we were afterwards using the adults pool. Due to the nearby creek the beach is quite dirty and can’t be really used. There is not much nearby, so be prepared to have a drive of at least 15 minutes to Malindi restaurants. The restaurant was o.k. to good when eating á la carte but certainly not on 5 star Niveau. The prices for food and drinks were on the other hand reasonable. The evening buffet was never tempting. We were staying over New Year and the accommodation prices asked for were out of this world and in no relation to the services provided. So the hotel might be recommendable when you get good rates, you want to get a clean and quite comfortable room and want to hang out at the adult pool.
Stayed 7 nights in Dec 2023
Response from Reservations on Jan 12, 2024
Dear Mr. Raphael,Thank you for your honest feedback on you holiday experience during your stay with us.Thank you for your positive remarks and for the rest below is our feedback.We have addressed most of the issues stated.•On the matter of juice variety during breakfast, we usually offer 2 types of juices but we have addressed this with the Chef to have more varieties every day. •Regarding the beach, there is no creek anywhere near the hotel, the hotel is on a long extensive beach. Sabaki River drains it’s water to the Ocean about 5 kilometres from the facility. Sometime when it rains upcountry It brings out all the dirt off shore. We have a cleaning programme of the beach through the community stakeholders and the hotel staff. •Regarding the insects in the pool, we investigated but we could not find anything but all the same we contacted our pest control company and the pool was retreated.•The distance from the hotel to the first restaurant in town in 1.9 Kilometres that is about 5-7 minutes. But also this depends on the restaurant one is looking for. We have always been honest with the hotel location which can also be found by anyone on google map.•Festive rates are always slightly high due to the demand and the services offered unlike the normal season.During the stay our guest relations and the related staff are always available in case of any requirements to make your holiday more comfortable. We thank you for your feedback and we will ensure to rectify where necessary to meet the required standards.RegardsReservations Manager

10/10 Excellent

FRANCESCO

Stayed 3 nights in Nov 2021

10/10 Excellent

FRANCESCO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OTTIMO ANCHE PER VIAGGI DI LAVORO
La struttura, evidentemente ideata per clientela in vacanza, è pienamenbte idonea anche per viaggi di lavoro (qualità wi-fi, disponibilità di un comodo tavolo di lavoro in stanza, organizzano meeting in sale di varia capienza, ecc.). Rapporto qualutà prezzo equilibrato. Gestione italiana. Gradevole il confort delle stanze di generosa dimensione.
Stayed 6 nights in Jul 2021
Response from Maureen Awuor on Aug 3, 2021
dear Mr Francesco, it is always a pleasure to host you at Ocean Beach resort, thank you so much for your continued support and we appreciate your feedback. looking forward to hosting you again.

8/10 Good

FRANCESCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo resort, valido anche per viaggi di lavoro
Ottima struttura, composta da bungalow in un parco con accesso diretto alla spiaggia privata. Premetto che è certamente una struttura per vacanze, anche se ben fruibile da chi l'utilizza in viaggio di lavoro. Il wi-fi è valido. Le stanze, di metratura generosissima, sono arredate in modo funzionale, con parquet al pavimento. Bagni belli e ben curati, teleria da bagno, lenzuola, materassi e cuscini di ottima qualità.contribuiscono all'elevato confort. Climatizzazione ottima. Si trova appena fuori il centro di Malindi, nell'area del golf club. C'è parcheggio. La sicurezza è un aspetto molto curato. Il personale è professionale, sollecito e cordiale. La struttura è gestita da una famiglia italiana, con una presenza costante del management, che assicura un'attenzione ottimale.
Stayed 2 nights in Jan 2019
Response from general manager-Maureen on Feb 14, 2019
dear our esteemed customer, thank you for choosing to stay with us and we appreciate your feedback. our team will continue to not just provide the highest standards of service and comfort you have been so accustomed to, but exceeding your expectations will be our constant mission. kind regards.

8/10 Good

FRANCESCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo hotel anche per clientela business
Un significativo numero di Hotel a Malindi non operano più. Dunque la scelta si è ridotta, in particolare tra gli hotel di livello alto/ricercato. Questo hotel ha una serie di pregi significativi: è aperto tutto l'anno, ha un elevato standard di sicurezza, non è un edificio ma un "villaggio" di bangalow, ciascuno dei quali ospita una o due unità abitative (di metrature generosissime). Le stanze sono estremamente confortevoli e ben arredate. Letti enormi, con biancheria di qualità e materassi superbi. Ottimo il livello di pulizia. Dalla reception le stanze si raggiungono con una minicar elettrica (utilissima in arrivo e partenza, quando si hanno i bagagli. Buona la colazione anche per la possibilità di avere il "piatto caldo" preparato espressamente con tutte le varianti di gusto personali che si desiderano. Il rapporto costo/qualità è buono. Il wi-fi va decisamente migliorato. Il ristorante interno non ha una carta molto ampia ma la qualità è buona.
Stayed 2 nights in Mar 2018

10/10 Excellent

FRANCESCO, Roma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo hotel sotto ogni aspetto
Si tratta di una struttura, con management italiano, in ottimo stato. Le stanze sono ricavate in villette, ciascuna con patio privato. Le metrature sono più che generose, la climatizzazione ottima, parquet, mobili in massello, bagni splendidi, pulitissimo, letti king size comodissimi, frigo-bar, cassaforte, teleria per il bagno e per il letto di pregio. La colazione è ricca e di ottima qualità. L'hotel ha spiaggia, piscina, SPA, ristorante, parcheggio. Personale ben preparato e cordiale.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel carino sulla spiaggia
Tutto bene a parte colazione limitata Prezzo eccessivo come tutti gli hotels di malindi infatti il turismo e' morto e malindi e' diventata un ospizio con tre pensionati che alloggiano chissa' dove...

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Qualità e relax
E un albergo dove la quieta è sovrana. Adatto a chi desidera una vacanza in oieno relax

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Il più bel Hotel di Malindi, stupendo
E' veramente il più bel hotel di Malindi . Vi consiglio di andare