Indoor pool, 2 outdoor pools

Reviews of MarSenses Puerto Pollensa Hotel & Spa - Adults Only

4 out of 5
MarSenses Puerto Pollensa Hotel & Spa - Adults Only
Carretera Formentor, s/n, Pollensa, Balearic Islands

Reviews

9.0

Wonderful

Rating 10 - Excellent. 106 out of 175 reviews" "
Rating 8 - Good. 53 out of 175 reviews" "
Rating 6 - Okay. 14 out of 175 reviews" "
Rating 4 - Poor. 1 out of 175 reviews" "
Rating 2 - Terrible. 1 out of 175 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

dianne

Liked: Room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, quality accomadation
Stayed 6 nights in Sep 2023

8/10 Good

Philip, Cuddington

Liked: Cleanliness
Helpful staff with a good commend of English No pillow choice, just foam rubber bolsters and very small bathrooms with undecorated ceilings. Restricted pool hours.
Stayed 7 nights in Sep 2023
Response from Mar Senses Team on Oct 7, 2023
Thank you for your feedback. We're glad to hear that our staff was helpful and proficient in English. We apologize for any inconvenience regarding the pillow options, bathroom size, and pool hours. We will take your comments into consideration as we continually strive to improve our guests' experience. We hope you'll consider staying with us again in the future, and we'll do our best to make your next visit even more enjoyable. Thank you for choosing our accommodation.

10/10 Excellent

Jacqueline

Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2023
Response from Mar Senses Team on Oct 7, 2023
Merci pour votre commentaire, nous espérons vous accueillir à nouveau bientôt !

10/10 Excellent

Alistair John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have been there three times now and every time it’s been fantastic. The staff are legends! The hotel is in a perfect location for the beach and the Pine Walk. Shops are close and plenty to choose from as are restaurants but the food at MarSenses is varied and plentiful. Try some Mallorcian wine whilst you’re they? Once again the staff couldn’t be more friendly and happy to see you
Stayed 7 nights in Jul 2023
Response from Mar Senses team on Aug 9, 2023
Dear Alistair, Thank you for your continued loyalty to MarSenses Puerto Pollensa Hotel & Spa and for sharing your feedback on your third visit with us. We are truly honored that you have chosen to stay with us repeatedly, and we're thrilled to hear that every visit has been fantastic.Our dedicated team takes immense pride in being considered "legends" by you. Providing exceptional service and creating memorable experiences are our top priorities, and we're delighted that our staff has consistently delivered on that front.We're pleased to know that our hotel's location has been perfect for your needs, offering easy access to the beach, Pine Walk, shops, and a variety of restaurants. It's great that you've found our food offerings to be varied and plentiful – our culinary team works hard to ensure a diverse and delightful dining experience.Mallorcan wine is indeed a treat, and we're glad you had the opportunity to enjoy it during your stay. It's wonderful that our staff's friendliness and warm welcome have been consistent throughout your visits. We believe that creating a welcoming and hospitable atmosphere contributes significantly to our guests' overall enjoyment.Thank you once again for choosing MarSenses Puerto Pollensa Hotel & Spa as your preferred destination. We're looking forward to welcoming you back for your fourth visit and beyond. If there's anything you need or any special arrangements you'd like for your next stay, please don't hesitate to reach out.Warm regards,Mar Senses team

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well recommended for a quiet break even though hotel full. Reception staff excellent and always willing to help, good food options and location is perfect.
Stayed 7 nights in Sep 2022
Response from Tolo on Oct 27, 2022
We are sincerely grateful for the time you spent to share your comments on your recent stay in our MarSenses Puerto Pollensa Hotel & Spa, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Once more we thank you for sharing your experience with us and look forward to serving you again soon.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Stayed 6 nights in Sep 2022
Response from Tolo on Sep 19, 2022
HelloGood morning, thank you very much for your score of the hotel, we look forward to welcoming you back.Have a nice day

10/10 Excellent

R E

Traveled with family
Liked: Cleanliness, room comfort
Great spot
Lovely place with super friendly staff. Very relaxing break
Stayed 4 nights in Aug 2022
Response from Tolo on Aug 23, 2022
Thank you very much for sharing this great review of your recent stay at MarSenses Puerto Pollensa Hotel & Spa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Nothing I didn't like
Stayed 7 nights in May 2022
Response from Tolo on May 23, 2022
Thank you very much for sharing this great review of your recent stay at MarSenses Puerto Pollensa Hotel & Spa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

10/10 Excellent

Ian

Liked: Cleanliness, room comfort
Corona? What Corona
Amazing food every day. Good value for all paid for drinks
Stayed 7 nights in Jul 2021
Response from Belén Torres - Guest Experience Manager on Aug 11, 2021
Dear Ian, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Mar Senses Puerto Pollensa and are delighted to read that we were able to match your holiday expectations. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for sharing your experience with us and look forward to welcoming you again soon. Kind regards from the entire team at Mar Senses Puerto Pollensa Hotel & Spa.

2/10 Terrible

Alastair

Stayed 4 nights in May 2020
Response from Mar Hotels on Jun 11, 2020
Good morning Alastair, Thank you very much for your feedback. We feel sad to know that our hotel didn´t reach your expectations. Yu can be sure that we will work hard in order to provide a better service to our guests. Wishing you all the best.

10/10 Excellent

Flint

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is one of the nicest I've ever stayed in. Very close to the the beach, restaurants, shops, public transport etc. The buffet style food was varied and excellent, the staff all helpful and friendly. We went in October and there was still entertainment in the form of singer's or musicians 2/3 times a week. We were given an upgrade to a room with a pool view, lounge and balcony. Definitely worth asking for a pool view. Can't wait to go back again.
Stayed 5 nights in Oct 2019
Response from Guest Relations Manager on Oct 23, 2019
Dear Flint, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Mar Senses Puerto Pollensa and are delighted to read that we were able to match your holiday expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for sharing your experience with us and look forward to welcoming you again soon. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019
Response from Guest Relations Manager on Oct 23, 2019
Dear guest, Thank you very much from the entire Mar Senses team! We are glad to see you had enjoyed your stay with us. We hope to see you again in a not too distant future. Kind regards from all the team of Mar Senses Puerto Pollensa.

8/10 Good

Debbie

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2019
Response from Guest Relations Manager on Oct 23, 2019
Dear Debbie, thank you very much for your rating! Hope to see you again in the near future. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TOO MANY SUN BEDS AROUND THE POOL. could have been spaced better
Stayed 5 nights in Sep 2019
Response from Guest Relations Manager on Oct 2, 2019
Dear guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Mar Senses Puerto Pollensa was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you once again for making us your choice hotel and for your constructive critics about sunbeds, we certaily look forward to welcome you again in a not too distant future. Kind regards from the entire team of Mar Senses Puerto Pollensa.

8/10 Good

Kingsley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Guest Relations Manager on Sep 24, 2019
Dear Kingsley, We would like to thank you for the rating you shared following your recent visit to our Mar Senses Puerto Pollensa. We certaily look forward to welcoming you again in a not too distant future. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Guest Relations Manager on Sep 24, 2019
Dear guest, Thank you for sharing your experience with us! We look forward to welcoming you again and having the opportunity to exceed your expectations. Kind regards from the entire team of Mar Senses Puerto Pollensa.

8/10 Good

Verified traveler

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Restaurant was great & so were the staff, reception staff not so great, checking in left a lot to be desired, we were told on checking in at teatime we had a room in one area, then after returning back to the hotel later on in the evening we were shown a not so good room nowhere near we were told it was going to be. We also didn’t like the fact we had to struggle in the bad wet weather that night to get our suitcases up 2 flights of stairs. But on receiving a room change we did receive some help moving a 2nd time.
Stayed 5 nights in Sep 2019
Response from Guest Relations Manager on Sep 24, 2019
Dear guest, We first would like to thank you for choosing our Mar Senses Puerto Pollensa for your holidays and for letting us know your concerns relating to your time in our as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We lament hearing that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their experience among us. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards from the entire team of Mar Senses Puerto Pollensa.

10/10 Excellent

Verified traveler

Stayed 5 nights in Sep 2019
Response from Guest Relations Manager on Sep 13, 2019
Dear guest, Thank you very much for your rating! It's always a pleasure to know you enjoyed your stay with us. We hope to see you again in the near future. Kind regards from all the team of Mar Senses Puerto Pollensa.

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Didn't like the entertainment. It's was poor and not on every evening
Stayed 7 nights in Aug 2019
Response from Guest Relations Manager on Aug 31, 2019
Dear guest, We greatly appreciate the time you spent to review your recent experience in our Mar senses Puerto Pollensa, we always strive to exceed guests expectations and your comments will help our teams reaching that goal. We sincerely regret reading your disappointment with our entertainment program mostly because we strive to provide our guests with a varied assortment of live shows in the evening, nevertheless we will make sure to discuss your comments with the hotel management for information and improvement. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to welcome you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards from the entire team of Mar Senses Puerto Pollensa.

10/10 Excellent

Adele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019
Response from Guest Relations Manager on Aug 26, 2019
Dear Adele, Firstly we would like to thank you for the rating you shared following your recent visit to our Mar Senses Puerto Pollensa. We certaily look forward to welcoming you again in a not too distant future. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a wonderful atmosphere, very relaxing, staff so attentive and helpful, food was great, well worth the money
Stayed 7 nights in Aug 2019
Response from Guest Relations Manager on Aug 26, 2019
Dear guest, Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. We also thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to welcome you again in the future. Kind regards from the entire team of Mar Senses Puerto Pollensa.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great position It was very clean & the rooms were spacious but you need to upgrade to a pool facing room The hotel staff were excellent & extremely helpful I’m not usually a fan of buffet food but there was a great selection here & in addition they offered an a la carte option on alternate days at no extra charge The only downside was the pool area where the sun beds, although very comfortable were just too cramped & close together I would highly recommend this hotel
Stayed 7 nights in Aug 2019
Response from Guest Relations Manager on Aug 26, 2019
Dear guest, Thank you very much for sharing this great review of your recent stay at Mar Senses Puerto Pollensa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  At Mar Senses Puerto Pollensa we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Thank you once again for making us your choice hotel and for your constructive critics about the sunbeds, we will take your concerns into considerations and will look into a solution for it. We certaily look forward to welcome you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards from the entire team of Mar Senses Puerto Pollensa.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great all round experience. Staff were very friendly and efficient. Although the hotel was busy it was very peaceful, which is exactly what we were hoping for. However, our room was located above the kitchen / bar area which was noisy from 6am. The balcony overlooked the bins and general service area, with deliveries and bin collections sometimes from early in the morning.
Stayed 7 nights in Aug 2019
Response from Guest Relations Manager on Aug 18, 2019
Dear guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We do our best to ensure that the noise levels always stay within the sensible limits so our guests are not disturbed by exterior noise. Sometimes it is impossible to guarantee this as there are going to be moments during the early hours for instance where some noise may be heard from the local municipality services, especially on our lowest road facing floors. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to welcome you again in the future. Kind regards from the entire team of Mar Senses Puerto Pollensa.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I do not like the half board meal plan The sofa in the room was worn out There was mould in the shower People leaving towels on sun beds all day Pool had loose tiles within the pool
Stayed 11 nights in Jul 2019
Response from Guest Relations Manager on Aug 18, 2019
Dear guest, In Mar Senses Puerto Pollensa we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We will appreciate if you could contact us at guestexperience.marsensespuertopollensa@marhotels.com with more details as your room number, so we would be able to discuss involving the respective team members and management to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. For future occasions we strongly encourage you to contact our reception in the event of finding any area unattended, this will give us an opportunity to bring your remarks to the attention of our staff and management at the moment. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards from the entire team of Mar Senses Puerto Pollensa.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant friendly staff, helpful at all times . Highly recommended.
Stayed 6 nights in Jul 2019
Response from Guest Relations Manager on Aug 8, 2019
Dear guest, Thank you very much for sharing this great review of your recent stay at Mar Senses Puerto Pollensa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this very kind review of our hotel and we look forward to welcome you again in the future. Kind regards from the entire team of Mar Senses Puerto Pollensa.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jul 2019
Response from Guest Relations Manager on Aug 3, 2019
Dear guest, Firstly we would like to thank you for the rating you shared following your recent visit to our Mar Senses Puerto Pollensa. We certaily look forward to welcoming you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 Excellent

KEZZA64, Luton, UK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, spacious rooms, amazing food, friendly staff.. Brillant location to beach, & restaurants..
Stayed 5 nights in Jul 2019
Response from Guest Relations Manager on Aug 3, 2019
Dear guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Mar Senses Puerto Pollensa with us and Expedia readers. Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards from the entire team of Mar Senses Puerto Pollensa.

10/10 Excellent

Verified traveler

Stayed 7 nights in Jul 2019
Response from Guest Relations Manager on Jul 31, 2019
Dear guest, Thank you for the time invested in sharing your experience with us. We hope to visit us again in the not too distant future. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019
Response from Guest Relations Manager on Jul 15, 2019
Dear guest, Thank you very much for your rating! It's always a pleasure to know you enjoyed your stay with us. We hope to see you again in the near future. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 Excellent

Victoria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is nothing about this hotel we didn’t like. The rooms are well appointed, staff excellent and varied good quality food. Service was exceptional from waiters at the pool bar and restaurant always making sure we had everything we needed. This is a place to truly unwind and relax The hotel has primarily a British clientele who love to lay a towel out at 7am (I personally find this ridiculous) but didn’t impact on getting a lounger at anytime or day.
Stayed 4 nights in Jul 2019
Response from Guest Relations Manager on Jul 11, 2019
Dear Victoria, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Mar Senses Puerto Pollensa and are delighted to read that we were able to match your holiday expectations. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards from the entire team of Mar Senses Puerto Pollensa.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect. Friendly staff. Air con was a let down. Lowest it went was 18 and was not strong at all. Evening food was a bit hit and miss. We ate out 4 of 7 nights we were there.
Stayed 7 nights in Jul 2019
Response from Guest Relations Manager on Jul 10, 2019
Dear guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Mar Senses Puerto Pollensa. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards from all the staff of Mar Senses Puerto Pollensa.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019
Response from Guest Relations Manager on Jun 30, 2019
Dear guest, thank you very much for your rating! It's always a pleasure to read you enjoyed your stay with us. We hope to see you again in the near future. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent, food very good and a warm welcome on arrival.
Stayed 4 nights in Jun 2019
Response from Guest Relations Manager on Jun 30, 2019
Dear guest, We are so happy to read you will come back some day! We would like to thank you for the review you shared on google, all of your kind words and rating about your stay with us are great to hear. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location near beach. Quieter end of Pollenca. Fabulous food. Staff exceptional. Nice pool. Not all blocks have a lift. Can be noise from nearby Puerto Azulejo hotel but usually over by 11.00pm. Really not possible to fault. You will not be disappointed.
Stayed 5 nights in Jun 2019
Response from Guest Relations Manager on Jul 1, 2019
Dear guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Mar Senses Puerto Pollensa and are delighted to read that we were able to match your expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this property for two reasons: 1. The location- we love Puerto Pollensa 2. It was an adults only hotel(this was the first time we had booked an adults only) The location was ideal and the hotel quiet, although appropriate evening entertainment. The choice of food was extensive and the staff were very attentive. The rooms were also to a standard befitting a 4star resort. Absolutely no complaints and would definitely recommend and return.
Stayed 4 nights in Jun 2019
Response from Guest Relations Manager on Jul 1, 2019
Dear Joan, First and foremost we would like to thank you for choosing our Mar Senses for your visit to Puerto Pollensa and for recommending us to the travel community of Expedia, this is undoubtedly the best reward for us all. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards from all the team of Mar Senses Puerto Pollensa.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2019
Response from Guest Relations Manager on Jun 30, 2019
Dear guest, We would like to thank you for the lovely review you shared following your recent visit to our Mar Senses Puerto Pollensa and are delighted to see that we were able to match your holiday expectations. Kind regards from the entire team of Mar Senses Puerto Pollensa.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely welcome, great staff, excellent restaurant with delicious food and lots of choice including a la carte menu on 3 evenings. Location was excellent, 5 minutes easy stroll to the beach and all the facilities of this beautiful resort
Stayed 7 nights in May 2019
Response from Guest Relations Manager on Jul 1, 2019
Dear guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests and your comments are crucial in this process. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Modern, spotless, great meals, excellent friendly and helpful staff, fab pool, gym and spa
Stayed 4 nights in May 2019
Response from Guest Relations Manager on Jul 1, 2019
Dear guest, We would like to thank you for choosing our Mar Senses Puerto Pollensa for your holidays and for the great rating you shared. It is always a pleasure to read your kind words about the hotel staff and facilities. Once more we thank you for sharing your experience with us and look forward to welcoming you again soon. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing hotel
brilliant. would definately reccomend
Stayed 3 nights in May 2019
Response from Guest Relations Manager on Jun 30, 2019
Dear Alison, Thank you for your great rating! We look forward to having the opportunity to serve you again in the future. King regards from the entire Mar Senses team.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019
Response from Guest Relations Manager on Jun 30, 2019
Dear guest, Thank you very much for your rating! It's always a pleasure to know you enjoyed your stay with us. We hope to welcome you again in the near future. Kind regards from all the team of Mar Senses Puerto Pollensa.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very peaceful and an ideal place to stay being near the beach and restaurants. The wash sink was a bit of a challenge as it just wasn't deep enough and impossible not to spash water everywhere on using it.
Stayed 4 nights in May 2019
Response from Guest Relations Manager on Jul 1, 2019
Dear guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Puerto Pollensa. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 Excellent

Verified traveler

Stayed 4 nights in May 2019
Response from Guest Relations Manager on Jun 30, 2019
Dear guest, Thank you very much from the entire Mar Senses team! We are glad to see you had enjoyed your stay with us. We hope to see you again. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Guest Relations Manager on Jun 30, 2019
Dear guest, It's always a pleasure to receive 5 over 5 rating! Thank you from all our team and we hope to see you again in the near future. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2019
Response from Guest Relations Manager on Jun 30, 2019
Dear Denise, Thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to welcome you again in the future. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Loved the fact it was Adult Only. Staff excellent. Ridiculous the pool closed at 6pm..
Stayed 6 nights in May 2019
Response from Guest Relations Manager on Jul 1, 2019
Dear guest, Thank you very much for sharing this great review of your recent stay at Mar Senses Puerto Pollensa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  For your next visit, we would like to inform you that by law we must place "closed pool" signs when there is no lifeguard, but you can swim later than 6pm at your own risk. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to welcome you again in the future. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, clean and very nice pool area. Relaxing pool area
Stayed 4 nights in May 2019
Response from Guest Relations Manager on Jul 1, 2019
Dear guest, Thank you very much for leaving these wonderful comments on Expedia, we are delighted that you enjoyed your stay among us. I am grateful for your compliments towards our team members, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Once more we thank you for sharing your experience with us and look forward to welcome you again soon. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 Excellent

Jan, Hertfordshire

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and pool, great position, good food and excellent staff, would definitely visit again.
Stayed 7 nights in Apr 2019
Response from Guest Relations Manager on Jul 1, 2019
Dear Jan, We greatly appreciate the time you spent to share your recent holiday experience at our Mar Senses Puerto Pollensa and we thank you for your kind recommendation. We are grateful for your compliments towards our hotel and staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to welcome you again in the future. Kind regards from all the team of Mar Senses Puerto Pollensa.

8/10 Good

Angus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Staff
All of the staff are excellent - really friendly, always smiling and very helpful. The breakfast was good with a wide selection and good quality. The room was spacious and all areas of the hotel were clean and tidy. The wifi worked well. The gym was equipped with modern equipment which was handy for a rainy day. Only minor gripe would be that there is no lift to the rooms and no bellboy so bear in mind if you have heavy luggage and need assistance.
Stayed 6 nights in Apr 2019
Response from Guest Relations Manager on Jul 1, 2019
Dear Angus, Thank you very much for sharing this great review of your recent stay at Mar Senses Puerto Pollensa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you for the wonderful description of the room and other facilities, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Is it true that we do not offer bellboy service but in case you need any help just let our reception team know and they will be pleased to assist you with your luggage. Once more we thank you for sharing your experience with us and look forward to see you again soon. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were consistently helpful, efficient and always had a smile. Food was excellent. Bar prices very reasonable for a hotel Annoying that they want to charge 3 euros a day for use of in room safe
Stayed 9 nights in Apr 2019
Response from Guest Relations Manager on Jul 1, 2019
Dear guest, We would like to thank you for choosing our Mar Senses Puerto Pollensa for your holidays and for the review you shared on Expedia, all of your kind words and rating about your stay with us are great to hear. It is always a pleasure to read that we were able to match your holiday expectations. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We however understand reading your review that apparently you were not properly informed about our hotel’s services prior to your arrival and would like to take the opportunity to point out that a full description of our services is available on our website; as you will see the extra charge for the use of the safe is duly reported. Once more we thank you for sharing your experience with us and look forward to welcoming you again soon. Kind regards from all the team of Mar Senses Puerto Pollensa.