Ratings based on 149 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Oct 14, 2015
Cons: Entweder den hohen Preis für das Frühstück reduzieren, oder die Qualität des Frühstücks deutlich verbessern
xxx jksfh sklajfh askljfh askljfh askljfh sklajfh askldjfh laskdjfh slakdjfh skladjfh lskajdfh askljfh lsakjfh slkjfh sklajfh sklajdfh laskjfh askljfh slakdjfh lskadjfh laskdjfh laskjdfh skladjfh lskajdfh laskjfh klsajfh lskajfh klsjfh klsjfh klsajfh sklajfh sklajfhljhsdlfjksh
by A verified traveler from UK
Nice building; poor servicePosted Oct 6, 2015
Pros: Attractive building, and good location, although given that old city of Palma is really quite small, hard to think there would be a bad one
Cons: I appreciate there are limits to flexibility re bookings but could be more imaginative in exceptional circumstances. Some staff could be more friendly
We were attracted by the hotel description and very positive on-line reviews. Booked for four nights at discounted rate of 10% because I didn't anticipate need to change dates. For truly exceptional reasons, I learned in late June I'd have to return home after one night. Let hotel & expedia know 3 months before hand. Management completely inflexible & unimaginative. Expedia unable to help. Yet, hotel weren't shy about sending me emails to ask me to reconfirm dates of stay despite fact I had had these discussions with them. So for saving of £80.00 lost almost £600 & room was re-let. We stayed until evening of second day as we'd paid for it but room not serviced after first night (ie no clean towels, bathroom not cleaned etc.). This is below standard expected. Despite the circumstances hotel also insisted on charging us 30 euros for parking etc and when I raised this , received rude and unhelpful response from reception staff. In short, stay one night if you want flavour of old Spanish style, but don't expect 5* service in terms of rooms or staff.
for Everyoneby A verified traveler from Bournemouth, UK
Great location for all that Palma has to offerPosted Sep 24, 2015
Location: Great for shopping, eating and visiting attractions
We were given a welcoming drink on arrival and a tour of the hotel and spa. The building is amazing and we found the staff exceptionally pleasant and helpful. We didn't want to leave and would certainly stay there again on our next visit to Palma.
for Familiesby A verified traveler
Svårslaget!Posted Aug 22, 2015 on Hotels
Allt var helt fantastiskt med hotellet och personalen. Extra plus i kanten för spa-t då det regnade hela förmiddagen och vi kunde njuta med barnen i flera timmar. Arkitekturen är svårslagen och man har verkligen lyckats bevara det gamla men en underbar touch.
for Everyoneby A verified traveler
洗練された雰囲気の素敵なホテルPosted Aug 10, 2015
for Couplesby Pia from Stockholm
DisapointmentPosted Aug 7, 2015 on Hotels
This is a five star hotel with a three star service. We got room number 1 which is not a five star room. It is above the kitchen and right outside the staff have their breaks, smoking and talking. The noice from the kitchen is so high that it is impossable to sleep without earplugs. We could not get another room due to high season - that is understandble. What you would expect is some kind of price reduction or dinner on the house. That would have been five star service. Instead the female manager was rather arrogante. Sorry, Can Cera Hotel, we will not come back and will not recommend you to anyone else. A polite behaviour, a free cup of coffee and an excuse, would have change this.
for Familiesby michael from santa barbara california
one nighter in the suitePosted Jul 30, 2015 on Hotels
very nice staff excellent suite. They need to tell people that they have no parking unless you reserve in advance
for Everyoneby A verified traveler from Los Angeles, CA
Deluxe Hotel in the heart of the city.Posted Jul 10, 2015
Pros: It was in the city center, small boutique hotel and staff very friendly and helpful.
Cons: There was construction going next door. There was power outage the whole morning and we were not able to have our breakfast.
Location: Restaurants are walking distance to the hotel, so is the famous Cathedral.
We stayed at the hotel for 2 days. Our room was good size, service was excellent, staff was very helpful and friendly. I will not hesitate to stay again in this hotel.
for Couplesby A verified traveler
Great hotel with very good servicePosted Jul 3, 2015 on Hotels
Very satisfied, in the description it was mention that it was Gym at the hotel, that was wrong also the adress - needed to better for visitors who come with car.
for Couplesby Erik
Posted Jul 2, 2015 on Hotels