Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers
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Reviews of HM Gran Fiesta Hotel

4 out of 5
HM Gran Fiesta Hotel
Carrer Marbella, 28, Palma de Mallorca, Palma de Mallorca, Mallorca

Reviews

8.2

Very Good

Rating 10 - Excellent. 172 out of 467 reviews" "
Rating 8 - Good. 189 out of 467 reviews" "
Rating 6 - Okay. 63 out of 467 reviews" "
Rating 4 - Poor. 30 out of 467 reviews" "
Rating 2 - Terrible. 13 out of 467 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

jessica

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
N/a clean rooms properly next time
Stayed 4 nights in Apr 2024
Response from Guest relations manager, on Apr 16, 2024
Dear Guest,We are truly sorry to hear that your experience did not meet your expectations. Cleanliness is a top priority for us at HM Gran Fiesta, and we usually receive positive comments about it. Your feedback is valuable, and it helps us focus on our commitment to providing the best possible service to our guests. Rest assured, providing a clean and comfortable environment for our guests remains our utmost priority.Best regards,Guest Satisfaction Manager,HM Gran Fiesta.

8/10 Good

Kathryn

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Axel

Liked: Cleanliness, staff & service, amenities
This Hotel is listed in Expedia website as an Adult Only hotel. That information is inaccurate. The hotel is family oriented and not exclusively for adults. Instead of a quiet relaxing atmosphere that I was expecting it was loud with kids screaming all the time.
Stayed 4 nights in Aug 2023

8/10 Good

Chris

Traveled with group
Liked: Cleanliness, staff & service, amenities
Upon arrival, the elevator from the street level to the main level, was not working. In order to check in, we had to get to the main level by going up 30 steps (maybe) with our heavy suitcases. Torres was so accommodating, he left the front desk unattended to come help bring our bags up. He apologized for the inconvenience and explained the elevator had been broken for a while with no certainty as to when the part would arrive. On the day of our check out, he told my friend there was no one that could help us; not so accommodating. They should have mentioned in the booking that the elevator wasn’t working. My friend has bad knees and we had heavy suitcases. This has to be a safety issue for people with slower mobility. The elevator inside the hotel to the rooms did work.
Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, the view was beautiful, and the breakfast buffet was very good!
Stayed 4 nights in Sep 2023

6/10 Okay

Paul

Liked: Cleanliness, amenities
Stayed 2 nights in Sep 2023

4/10 Poor

Norma

Traveled with partner
Disliked: Cleanliness
The water kept over spilling and the elevator situation was horrible. Overall it could be a great hotel one day
Stayed 2 nights in Aug 2023

10/10 Excellent

Guillermo Adonay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jul 2023

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, modern, relaxed chilled vibe, with friendly, very helpful staff. Only criticism i would have was the smell in the bathroom from the drains/shower, like stale water ??
Stayed 5 nights in Jul 2023

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Eduardo Enrique

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023

2/10 Terrible

Arvinder

Stayed 2 nights in Jun 2023

10/10 Excellent

Rositsa

Business traveler
Stayed 3 nights in May 2023

10/10 Excellent

Mary

Stayed 6 nights in Apr 2023

10/10 Excellent

Lucy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Lovely hotel and looks beautiful
Stayed 1 night in Mar 2023

10/10 Excellent

Daljeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, definitely recommend.

8/10 Good

Luminita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and amenities. My room had partial sea view, is was just so so nice, especially when the sun was rising and goldshine above the sea and in the room- was amazing, calming relaxing. The room/bathroom could be a bit cleaner (was a dump smell the whole time i stayed, but overall was lovely) Beautiful dreamy beach. Good location, just 25 min or so by bus to Palma town. I loved my stay there. I recomend :)
Stayed 2 nights in Nov 2022

8/10 Good

Avik

Stayed 3 nights in Nov 2022

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic week at the hotel. It exceeded our expectations. Amazing views from the sky bar. Friendly staff.

6/10 Okay

Jocelyn

Traveled with group
Disliked: Staff & service
We loved the view from our room, but encountered some problems that didn’t meet our expectations: 1. Air Conditioning - We were told that there was no A/C available. We were disappointed that we couldn’t even open the balcony door (throughout the day as well as in the evening because of mosquitos) to alleviate ourselves from the heat and stuffy room. As a result, we were unable to sleep at night. It would have been helpful to have a mini fridge. 2. Housekeeping - We noticed a stain on one of our sheets, and to our surprise, they were never cleaned throughout the entire duration of our stay. 3. Restaurant Quality - Dinner at the hotel was quite pricey and the food was truly one of our worst meals in Spain. 4. Overall Room - We appreciated the floor mat in the bathroom, however it got caught in the door each time we opened the shower door. This caused water to flow out from the shower each time. Room is outdated and had a bit of a smell when we arrived (likely because of the heat with little ventilation).
Stayed 5 nights in Oct 2022

8/10 Good

Lynne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room quite small but big enough except toilet was quite cramped. Stunning views from our balcony. Good food & pleasant staff. Bar down the road a bit noisy but all done before midnight. Majority of guests German. We’ve stayed here a few times now and would stay again.
Stayed 4 nights in Oct 2022

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely break away
Lovely chain of hotels Definitely recommend
Stayed 5 nights in Sep 2022

8/10 Good

Amber, san antonio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Recently spent a few nights here and think it was an overall positive experience. The hotel is right on the beach and is surround by many shopping and dinning options. The hotel has some really great areas to take pictures and the pools seem to be very well cleaned. The food options are limited in the hotel but the breakfast was a good deal and saved so much time instead of having to walk around and find coffee and a quick bite. the rooms were small but well appointed with everything you will need for a decent night rest. There are a ton of kids around the hotel and it would be nice if the top pool and outdoor was adults only. Something to note, is that the elevators are TINY and they take forever so if you find yourself on a high floor, keep in mind that you will be taking they stairs a majority of the time. The taxis are not able to pick up or drop off right next to the door so you will have to take your luggage up stairs when checkin in and out. Other than that I found this hotel to be of good value.
Stayed 2 nights in Aug 2022

6/10 Okay

Ellie

Liked: Cleanliness, staff & service, amenities
The beds are awful. Mine was a twin so maybe didn’t have the double topper but it was the worst bed I’ve slept on.I felt bruised and woke up every few hours as it’s so bad. Pillows also cheap and nasty. Air con v noisy. Walls paper thin. Don’t bother with lifts as everyone wants them and you wait an eternity. The lifts only fit 2/3 people squashed. You get your steps up! I walked the 10 floors to rooftop often. You have to queue for rooftop loungers as there are only a few. so get to the area about 930 then roast in the stairwell waiting. At 1001 they will be all gone. Hotel smells amazing m, clean and breakfast nice. Felt very safe and great location. Staff nice.
Stayed 4 nights in Aug 2022

4/10 Poor

Sonali

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This location is only good for beach access. People working at the reception are no help. My sister and I decided to rent a car which requires us to buzz in and ask to open the gate. They told me that I need to check in and then they will assign me a spot and then I can park my car. I had no choice but to leave my car on the side of the road and go inside to check in. Upon check in they I said that I need everyone’s passport as well, which is fine but I wasn’t going to ask my sister to come in and leave our luggage unattended. Not sure why I couldn’t just get buzzed in to park before check in? There’s an elevator for luggage since the front entrance has steps, it was out of service so we had to carry it up with no help from staff. The room is basic, with one bottle of water and has ants everywhere. Our telephone didn’t work, and the cleaning service cleaned our room but left no new towels. For the money I spent, this was not worth it. When we would take our car and leave, everytime we came back someone else had taken our spot and I kept telling reception this. They said they had no idea how these people are getting in, but only they have access to the gate. Sounds like they were overselling parking spots to make money. On the last day, they said the outdoor elevator was fixed. But my sister and I actually got stuck in it. The elevator slammed down to the bottom floor, took us back up and then slammed us down again. The doors didn’t open until we pressed open. They didn’t care
Stayed 2 nights in Jul 2022
Response from Dpto. Recepción HM Gran Fiesta on Jul 25, 2022
Dear Mrs. Sonali First of all we would like to thank you for taking your time to share with us your experience in the hotel HM Gran Fiesta. We are very sorry that you felt that your experience was not as perfect at it should be. We are disappointed to read that you are not satisfied with our service. We take note and we will improve it. 1. Regarding your comments about the parking we are trying to get a better system to join inside the parking. We want to use special cards that we will give to our guests that have booked the parking to come in and stop using the system that we are using now for the security and commodity of the guests that have paid the parking and avoid to other cars to come inside without reservation. We apologize that you suffer the inconveniences of the system that we have at the moment. 2. About the elevator we are very sorry that you want to use it several times at it didn’t work and that you get the bad experience to get stocked inside. 3. At the hotel HM Gran Fiesta we have a sustainability program and we have a policy to not change the towels every day unless the guests put on the floor of the bathroom (then the housekeeper understand that the guest want to change it )they change it every few days. Please accept our sincere apologies for the inconvenience. Thank you again for your comments regarding our hotel and we wish that we can see you again in the future and you can see that we have been taking note of your comments and we will try our best to improve it and give you the service that you expect from us, Best Regards,

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced, but nice.
Not great value for money. It had big rooms but no gym or laundry. The entrance doesn’t allow for taxis to come in or out. The property is well taken care of but there are better properties for the money along platja de Palma.
Stayed 2 nights in Jun 2022

8/10 Good

Kush

Stayed 4 nights in Jun 2022

10/10 Excellent

Ciaran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a 4 day break in the sun. The hotel was conveniently located near the airport, with good public transport links to central Palma, bike hire, and had all the facilities we needed. The rooms were of an excellent standard, the staff were all very friendly and accommodating and the breakfast / dinner was just what we were looking for. Highly recommend.
Stayed 3 nights in Jun 2022

10/10 Excellent

Neil

Liked: Staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was nice and convenient, the views from the top floor was amazing and relaxing. The only thing that put me down was when I ask for a hot cup of water to drink my medicine the lady checker on the front of the restaurant said they didn’t have hot water. Although they were open in the evening for dinner time. I think they should provide a kettle for tea and coffee in each room especially when the weather is bad, it rain most of the time when we were there. Over all our stay was good and most of the staff was great.
Stayed 4 nights in Nov 2021

10/10 Excellent

MICHAELA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

6/10 Okay

Janis

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2021

10/10 Excellent

Zahid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Reina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

4/10 Poor

Joseph

Traveled with group
Disliked: Cleanliness, staff & service
Stayed 4 nights in Jul 2021

8/10 Good

Miss Kisses

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Izabella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

6/10 Okay

andreea

Stayed 9 nights in Aug 2021

4/10 Poor

Verified traveler

Traveled with group
Disliked: Staff & service, room comfort
Won’t recommend
Slow and inattentive staff. Room and entire floor smelled like sewage. Air con only worked on and off. Too few parking spots, had to park on street. Not enough sun beds at either of the pools. Had to pay 30-40 euros for a “Bali bed” at the rooftop, which took up all the space. Bland breakfast and not very “COVID friendly”. Not enough hand sanitizer around the hotel, and most of them were empty.
Stayed 7 nights in Aug 2021

10/10 Excellent

Yoana Ivanova

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and the staff was always helpful and positive. The location of the hotel is what made our vacation from great to amazing! It is on the beach and at the same time, it offers a very nice pool area. The cocktails were very nice and served with a smile! The only remark we had are the elevators as we had to wait too long. Also because of the COVID measures, in each elevator, there should be people only from the same room. Other than that, we are very pleased with the experience and we will definitely come by for another vacation!
Stayed 8 nights in Aug 2021

10/10 Excellent

Charlotta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, cleanliness and overall service!
Great location, cleanliness and overall service! A tiny and minor detail is that people "reserve" their sunbeds early in the morning (like 08.00 a.m.) leaving them "occupied" with towels entire day, meaning people who actually follow "the rules" never will get sunbeds by the pool! Staff should remove those towels on sunbeds not occupied by people within hours.
Stayed 6 nights in Aug 2021
Response from Reception on Oct 19, 2021
Thank you for your comments. We try to avoid that behaviour but not always is possible. :( Best regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. Its super clean and the rooftop pool has an amazing view. They let me check in early and were super nice. The buffet breakfast delicious. I will definitely recommend it to my family and friends.
Stayed 2 nights in Aug 2021
Response from Reception on Aug 17, 2021
We are really happy to read your comment. Thanks a lot! Enjoy your summer. :)

10/10 Excellent

SAMANTHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
July 2021 stay
Hotel was very nice, excellent location (10 min drive) if you want to be close drive to Palma city but right on the beach. Facilities are very clean and nice. Only complaint is no coffee machine and no iron/iron board in the room. Parking is free in there lot but very limited spots. We had to park in the street one of the 2 nights, but it was also free and not that hard to find at night. Otherwise it was an excellent stay.
Stayed 2 nights in Jul 2021
Response from Reception on Aug 17, 2021
Thanks a lot for your comment! :)

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a great place, perfect access to the beach and the pools were great! The pool snack bar had a good selection of tasty foods, we tried the breakfast buffet as well, which has one of the better selection of foods we’ve seen in a hotel breakfast buffet. My only critique is that the walls are quite thin, but I can get over this and would definitely come back! Rooftop pool was amazing.
Stayed 5 nights in Jul 2021
Response from Reception on Aug 17, 2021
Thanks a lot for your comment! We are happy to read such a good opinion! :)

8/10 Good

Paige

Stayed 5 nights in Jul 2021

10/10 Excellent

Julissa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful View
Amazing view at the roof. Nice grown and roof pool. Great breakfast. They allow me to check-in early. Friendly staff and good service. I highly recommend.
Stayed 3 nights in Jul 2021

8/10 Good

Alicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel need to improve reception
The hotel is ok but unfortunately there were constantly very long lines in front of reception. They need more personnel in that area. All of them very nice and speaking several languages. But is not possible that to get a shower cap you need to wait behind customers checking in and out.
Stayed 5 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very helpful . Stephanie in particular was an incredible server
Stayed 1 night in May 2021