Ratings based on 43 Verified Reviews

3.5 out of 5
65% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Can Picafort

Posted Sep 30, 2016 on Hotels
Would stay in this resort again
Comment from Hotel Management
Oct 8, 2016 by General Manager, Hotel Management
Dear Guest, thank you so much for taking the time to send in a review following your recent stay with us. It is really great to see that you had such a good time, and that you would like to come back. Thank you! Our aim is to provide our guests with memorable experiences and we are delighted to learn that we were able to leave a positive impression. It is always refreshing to receive positive comments on the service we provide as a hotel. Your feedback will be transmitted to the relevant departments. We look forward to welcoming you back in the near future. Yours sincerely, JS Can Picafort
4 out of 5
by A verified traveler

Wonderful Sea Views!

Posted Aug 26, 2016 on Hotels
We really enjoyed our oceanfront view. The food and hotel service were very good. Although very busy, the location is very good for a beachfront holiday, or exploring the northern part of the island.
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
Dear Guest, before anything else, we would like to thank you not only for choosing our hotel for your holiday but also for taking the time to share your kind review with us .It is really great to see that you had such a good time with us and that you enjoyed the varied food offer and the prime location of our Hotel. Our staff takes great interest in our guests to ensure that they are having a pleasant stay with us. We are very proud of them and it is always pleasing to receive such kind feedback as yours.We hope this was one of many great stays with us. Sunny regards from JS Can Picafort
3 out of 5
by John from Prague

Great location, good bed, bad dinners....

Posted Jul 31, 2016 on Hotels
The rooms are clean, the location absolutely great, but the food is iffy. Breakfast is just fine (aside from the ultra-super-sweet Tang-like orange juice) so no problem there. Dinners, however were just plain bad. Mind you, I can eat anything, but not here. The manager should be required to eat their dinner there every night. The other guests there were equally disappointed by the food. The ribs looked like boiled dog, the chicken was rubbery, etc... We resorted to having sliced veggies... anything that they didn't cook. To make matters worse, there is nothing to wash it down, because at dinnertime, any drink costs extra. Again, breakfast is fine, but dinners are iffy... especially "Fish night".
Comment from Hotel Management
Aug 15, 2016 by General Manager, Hotel Management
Dear Guest, thank you for taking the time to share your feedback about your recent stay with us.It is great to learn that you have enjoyed our JS Hotel experience with highlights including the prime location of the hotel, the clean and comfortable rooms, as well as our varied breakfast buffet. However, regarding the choice of food we offer in our restaurant, we are very sorry we failed to live up to your expectations. Our chefs make sure to offer a balanced and varied menu on a daily basis with selected ingredients of the highest quality. We are very sorry that it wasn´t to your liking. We are pleased that you enjoyed your overall stay with us, and hope to be able to welcome you back soon. Best regards, JS Can Picafort Team
5 out of 5
by Adam

This traveler left a rating score only Posted Jul 26, 2016 on Hotels
4 out of 5
by Emily

Good hotel

Posted Jul 24, 2016 on Hotels
Good hotel right by the sea front. We had a fantastic sea view and the room was clean and comfortable. The WiFi was free, but appalling - kept dropping out and not loading simple Web pages. Pool is 50m away but nice and chilled out and never packed.
Comment from Hotel Management
by Maria, Hotel Management
Dear Guest, before anything else, we would like to thank you not only for choosing our hotel for your holiday but also for taking the time to share your kind review with us. Our aim is to provide our guests with memorable experiences and we are delighted to learn that we were able to leave a positive impression. We are pleased to read that the comfortable room and great views of the hotel made your stay an enjoyable one. We have invested much time and effort in improving the WIFI signal. Please accept any inconvenience you may have had. Nevertheless, we hope this was one of many great stays with us. Best regards, JS Can Picafort Team
3 out of 5
by Jacqueline from Stroud

Fantastic view overlooking sea

Posted Jul 11, 2016 on Hotels
Hotel was good, in a lovely positionfantatic and would have had a higher score apart from following problems: Room uncomfortably hot as air conditioning not effective Upleasant smell in corridor outside room (5th floor) Despite this we would stop here again (on a lower floor). We would have bed & breakfast as evening meal very mediocre
Comment from Hotel Management
Jul 15, 2016 by Maria, Hotel Management
Dear Guest, thank you for your review. We are very pleased that you enjoyed the prime location of our Hotel, and that you would like to come back and stay with us. With regards to the smell coming from the corridor and the AC, we take all guest feedback into consideration, please be assured that we have checked these, and that the problems have been resolved. Your feedback and experience will help us point out the key areas on which to continue to work on, and we truly appreciate the time you have taken to point out these matters. Regarding the choice of food in our restaurant, our chefs make sure to offer a balanced and varied menu on a daily basis with selected ingredients of the highest quality. We are sorry that it wasn´t to your liking. Nevertheless, we do very much look forward to welcoming you back soon. Best wishes, JS Can Picafort
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 26, 2016 on Hotels
1 out of 5
by A verified traveler

Only lasted 2 hours

Posted Jun 18, 2016
Pros: The ocean view.
Cons: See above.
Location: There is an inauthentic "Jamaican" restaurant nearby that serves BURNT, not jerk chicken. Horrible.
I checked into the hotel around 0100. The front desk clerk did not speak any English at all. I had to basically play charades in order to get basic instructions. Once I arrived to my room, I was EXCITED because of the view from the balcony, but that was short lived. The bathrooms were outdated and not very clean. The beds were almost as hard as cardboard.The room was HOT! The A/C did NOT work. I opened the sliding doors in hopes of getting some cool air from the ocean and it didn't work. The WiFi did not work. When I went down to try and communicate with the clerk, he could not communicate. I told him about the WiFi and he said "No, not your room" and then pointed me to the lobby computer that charged me 1 euro for every 15 minutes. That was about the extent of that conversation. He was as pleasant as he could be despite the language barrier. But, I could not even try to rectify the situation because he could not communicate with me. I lost 3 nights worth of money (additionally since Expedia's phone lines were down and I was unable to call to express my concerns).
Comment from Hotel Management
Jun 23, 2016 by María, Hotel Management
Dear Guest, thank you for sharing your impressions with the Expedia community about your stay at our JS Hotel. We are pleased you enjoyed the hotel's location, right on the seafront, overlooking the Mediterranean.However, we do regret not having met your overall expectations, specifically the hotel´s staff. We are very happy to employ staff from many different nationalities, which is very positive, since this allows us to communicate with all our guests.We are very surprised by your comment, that our reception staff did not know any English, because all of our employees speak this universal language. Next time, please report any issue to our management. We could have offered you another room in order to make you more comfortable. We are truly sorry for any inconvenience you have had. Yours sincerely, JS Can Picafort
3 out of 5
by A verified traveler

leuk hotel dicht bij de zee

Posted Aug 29, 2016
Pros: een beetje verouderd
Cons: de bedden de matras is kleiner dan het bed vooral de één persoonskamer geen zicht niet op zee noch op straat dus bijna geen licht inval
Location: goed
de keuken is verouderd en zeker niet te proper vooral het eetservies
Comment from Hotel Management
Sep 6, 2016 by María, Hotel Management
Dear Guest, first of all, we would like to apologize for not answering in your own language. We are replying in an international language so as to make ourselves understood. We are very pleased that you highlight the prime location of our Hotel. However, it is so disappointing to read that you weren’t happy with the room you were allocated with. It is a shame you didn’t ask to see if there was another room in this category while you were there. The rooms do vary in shape, size and décor. We have taken note of your suggestions regarding the menu. It is very important for us to know our guest´s opinion, when it comes to planning menus a lot of time and effort are invested. Our guest´s taste play an important part in the decision making process with regard to the improvements to be continuously made. We are looking forward to welcoming you back in the future. Best regards from JS Can Picafort
5 out of 5
Recommended
for Everyone
by A verified traveler

Estupendo. Personal muy amable. Limpio.

Posted Aug 10, 2016
Situación inmejorable. Personal muy amable. Comida buena y muy limpias las habitaciones.
Comment from Hotel Management
by Maria, Hotel Management
Estimado huésped, muchísimas gracias por compartir con nosotros su estancia en nuestro hotel JS Can Picafort. Nos alegramos de saber que pudiera disfrutar de las instalaciones y de que nuestro personal le tratara como se merece, como uno más de nuestra pequeña familia. Esperamos que disfrutara de las vistas al mar Mediterráneo y que vuelva muy pronto a visitarnos, El equipo de JS Can Picafort hotel.