Ratings based on 403 Verified Reviews

3.8 out of 5
79% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

ROBBERY IN APARTMENT 2A

Posted Sep 29, 2016 on Hotels
Upon arrival it was immediately clear the hotel has a serious over-booking problem. None of the rooms allocated had a sea view. Reception staff were eager to fob half our party off with what they called an "upgrade" to a 2 bed apartment in the front block. The apartment was tired and dated but did have a great view. Half the party including myself reluctantly accepted the apartment. My niece, nephew and their respective partners and children were assured they would be moved to sea view rooms the next day. The following day the reception staff told my niece and nephew to leave their baggage in our apartment. We were going out for the day. The staff said on our return the new rooms would be ready. Upon arrival approx 5 pm, we were greeted by devastation. The apartment had been ransacked and £3000 worth of valuables such as iPads ( including my brothers birthday present) was gone. We had left the apartment fully secure and there were no signs of a break in. Luckily the people in the apartment below heard the robbers and saw them jump down from our balcony onto their terrace and managed to take photos. I still cannot quite believe the response and attitude of the hotel staff, especially the hotel manager. She was rude and had no customer service skills. Did nothing to assist us and basically accused us of making the whole thing up. Even though I had spent most of the day at the police station. The police said the hotel should also file a report. As it's obviously inside job
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Older & more intimate style of hotel - recommended

Posted Sep 24, 2016
Pros: The older style and layout. The staff working very hard to be friendly and helpful. Breakfast buffet.
Cons: Not a complaint, but tea and coffe making facilities in the room would be a nice bonus.
Location: Hire a car (or motorbike, like we did). The entire island is explorable. Otherwise very easy to get on the buses running every 10 minutes to Palmas.
Illetas is a more upmarket and quiet area than the immediate Palmas suburbs to the east. The hotel is made up of a number of blocks positioned on the steep sea front so the multi level site gives a nice layout. But you must be happy with quite a few steep steps to get down to the sea. We stayed in the core part of the hotel where some of the rooms, like ours, had a sea view. Everything is kept very clean. The room was simply furnished but was absolutely fine. The staff were excellent, every staff member was very pleasant and always friendly and helpful from the moment we checked in. The breakfast buffet was expansive with loads to choose from. The evening buffet is good value if you stay half board and is varied nightly - in fact there are not that many other restaurants in the immediate area unless you get the bus or a taxi into town. (The bus stops right outside the hotel and is very cheap to use). Nice pools and sunbathing areas or is a 5 minute walk to a couple of popular nearby beach clubs that have sun beds and food. The coastline here is mainly rocky and has limited sandy beaches. Entertainment was provided nightly and did not go on too late. The overall impression is that the hotel is really trying (and succeeding) in giving an excellent holiday experience for each guest. A more classic hotel style than the nearby large hotel chain types.
5 out of 5
Recommended
for Students
by A verified traveler

Nice hotel very helpful staff. Clean and tidy.

Posted Sep 10, 2016
Pros: The location
Cons: There is always room for improvement anywhere.
Location: Nice beaches and restaurants. Easy to get to Palma.
Our room was changed the next day because of a mix up there was no fuss about it.
4 out of 5
Recommended
for Everyone
by A verified traveler from England, Kent

Good Hotel

Posted Sep 7, 2016
We enjoyed our stay at this hotel. The staff are very welcoming, helpful and polite. The facilities around the hotel are very good. We loved the food, very tasty and lots of variety. The rooms are clean and the view from the hotel is fantastic! The only suggestion will be the beds and furniture in the rooms are warned out and could do with new beds and sofas. Overall a good hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2016
Great location just a shame you have to get up very early to secure a sun lounger
4 out of 5
Recommended
for Everyone
by A verified traveler from s

Lovely traditional hotel, fab food

Posted Jul 30, 2016
Staff very friendly and helpful at this hotel. Wonderful views, 3 beaches, small but very pretty. Good bus service to Palma and going east. Would definitely return
5 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Beautiful setting

Posted Jul 17, 2016
This hotel was the perfect location. Short walk to sandy beaches and it has its own private access to the ocean. It was quiet and fun to explore the grounds. The room was standard, but comfortable. The breakfast was good and the hotel staff were friendly. My only complaint was that the temperature of both pools was freezing! Great hotel for the price, I would definitely stay there again.
2 out of 5
by A verified traveler from USA

Nice area, but hotel didn't meet expectation

Posted Jul 7, 2016
Pros: location and view
Cons: Service, attention, control.
We booked a sea view room and we were assigned to a street view room. After claiming change of room they assigned us to a new block across the street which always made us feel we were not part of the hotel. We asked for Parking lot availability in the hotel and they indicated no having spots even though parking lot was always 50% occupied only. Guidelines in how to park around was very limited to none. In general, the breakfast buffet was outstanding, staff needs more training on customer service.
4 out of 5
by A verified traveler

Would stay again

Posted Jun 30, 2016 on Hotels
Great stay! One if the cheapest options but we had friends also staying in the more expensive hotels around so we got to nosey round them (Rio playa, Riu park) If we were to stay in illetas again we would pic hotel roc Pools were lovely staff very helpful and rooms cleaned to a high standard. Also handy to have a bath with a toddler. Breakfast was also lovely! It was hard to get about the hotel with a pram as there are so many stairs but we just use to beach a lot! Also the rooms were a little dated we couldn't have let our daughter on he balcony as she could have easily fell out of the gaps. All in all we would stay again! Maybe even this year!
4 out of 5
Recommended
for Everyone
by A verified traveler from Solihull, England

Nice hotel, outstanding views

Posted Jun 19, 2016
The location of hotel is perfect, view across the bay to Palma, the hotel was a little tired, but very clean with good amenities.. Very quite resort, just how we like it, but very close to more lively resorts, if you want them