Ratings based on 473 Verified Reviews

4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean but cave like

Posted Jun 4, 2017
Pros: location.staff.
Cons: windows in certain rooms. Uplighting was cheesy.
Location: location was great
Had to book last minute, normally a bit more expensive than we prefer, seems more like a 125$ hotel. Clean but no window/view given the price. Location was great. Staff was friendly and helped out in a tough parking situation i had with a local.
Comment from Hotel Management
Jun 16, 2017 by Hotel Manager, Hotel Management
It is a pleasure for us to read you enjoyed your stay at Hotel Saratoga during your visit to Palma. Thank you for sharing your experience with all. We are looking forward to welcome you back soon at Saratoga. Best regards,
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Newport, RI

Second visit and great to be back.

Posted May 31, 2017
Pros: Friendly and helpful staff.
Cons: WiFi could be better.
Location: Central location perfect for exploring the town and close to the marinas.
Always a warm welcome and very friendly and helpful staff. Perfect location for exploring the town and surrounding area.
Comment from Hotel Management
Jun 16, 2017 by Hotel Manager, Hotel Management
Thank you for writing a review on your recent stay with us. Guest satisfaction is very important to us and I am delighted you had a pleasant stay. We look forward to welcoming you back to the hotel in the future. Warm regards
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Super Location in Old Town

Posted May 29, 2017
Pros: The Jazz bar.. The rooms.. The location.. The breakfast
Cons: Improve the out door spaces..
Location: Bars and restaurants everywhere. Also near the Cathedral, the park the museum and old town..
The Saratoga is a very nice hotel in the best location in old Palma. The rooms are excellent. The breakfast has everything you can eat.. The coffee is also good..! The roof top pool and bar is very cool but very small.. There is another ground floor pool and a huge terrace... Few people use these facilities. The terrace has no atmosphere, very few umbrellas for shade, is confused with outdoor seating for the restaurant. Meanwhile the pool is in the full glare of the reception area. Both of areas could do with a little TLC.. some plants, more lounge chairs, screening from the reception etc etc...
Comment from Hotel Management
Jun 16, 2017 by Hotel Manager, Hotel Management
Dear David, We are so thankful for have taken the time to write this great review about your stay at Hotel Saratoga. It is delightful reading our guests come back to Saratoga when visiting Palma. We are so glad reading you like our rooms as well as location, and we will share your kind words about the breakfast. Nevertheless, your comments have been noted about the rooftop pool, your feedback helps us to continually improve our facilities. Looking forward to welcome you back soon at Hotel Saratoga. Warm regards from Palma,
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent position close to the centre of town.

Posted May 3, 2017
Pros: Clean. Good quality self service breakfast. Central location.
Cons: Beds could slightly longer.
Easy access from airport and its just a few minutes walk to many attractions.
Comment from Hotel Management
May 11, 2017 by Dirección, Hotel Management
Thanks for your great review and we look forward to your next stay with us. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Bournemouth, Dorset, UK

Excellent location for visiting Palma.

Posted Mar 31, 2017
Cons: bathroom & bar staff
Location: excellent for sight seeing
I was travelling to Palma on my own. The hotel is excellently located. On first impressions the hotel looks amazing but the room was very basic & bathroom needed updating. The hotel facilities are very good but I would dread to be staying there in the busy period. The swimming pool areas are very small & the bar staff are not very accommodating until you give them a tip. I had a good time but luckily I was only staying 1 night.
Comment from Hotel Management
Apr 18, 2017 by Manager, Hotel Management
Thanks for staying with us! Your opinion is very important to us.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Mar 26, 2017
Pros: Location
Cons: Refurbishment of 'delux' rooms. Tea/coffee facilities
Location: Everything within walking distance.
Hotel within walking distance of old town, seafront/marina and great shopping. Did not eat in hotel as our preference was to eat in one of the many restaurants/cafes and bars nearby. Hotel has a 'grand' appearance around reception area which is spacious with highly polished marbled floors. Did not use outdoor facilities due to spring weather not being that warm but I could imagine there being an issue of sunbeds available in high season as roof space in limited. Room was spotless and ok in size but a bit disappointing for me re decor which was I imagine, at one time, modern (white/torquoise) though now a bit tired and clear lacked any wow factor. Same could be said of outdoor dining area. Reception staff were pleasant and handled my enquiry to have a change of room for sea view professionally (did not take up offer of change for an additional charge of 50 euros per night). Corridor outside room was noisy at times but that is all to do with guests not respecting others in not lowering voices when returning to rooms throughout night.
Comment from Hotel Management
May 17, 2017 by Direccion , Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. I am delighted to see that you had a great stay with us and hope the team and I have the opportunity to welcome you back again. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Perfect location, near the harbor and shopping.

Posted Mar 5, 2017
I spent six nights here and had a lovely time. Staff is fantastic, rooms are comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent hotel in an Ideal location

Posted Feb 3, 2017
Stayed for four nights in the Saratoga. The hotel is very well located and has every amenities available including a superb restaurant on the seventh floor with stunning views over the marina. Breakfast was excellent also. Our only minor criticism was the bed mattress was rock hard, room 30 apparently our friends in room 29 felt the same
Comment from Hotel Management
Feb 15, 2017 by Manager, Hotel Management
Thank you very much for your comments. These help us day by day to be able to improve our service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for city break

Posted Jan 7, 2017
Great location and helpful staff. Bedding could do with an upgrade to quilts but on the whole , I would got back.
Comment from Hotel Management
Feb 15, 2017 by Direccion, Hotel Management
Thank you very much for your comments. These help us day by day to be able to improve our service.
4 out of 5
by Stephen

Posted Dec 31, 2016 on Hotels
Beds and pillows need to be more comfortable The lighting over the beds is inadequate for reading
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Thank you very much for your comments. These help us day by day to be able to improve our service.