Fantastic hotel with a wish for few extras
Posted Sep 28, 2016
We Enjoyed our stay in this modern glamorous hotel. Our room was spacious , equipped with three smart TVs with a fantastic view over marina.
The food was wonderful but nothing in. Menu was changed in 6 days, which was a bit dissapointing,
The stuff was very po,it's and trying hard.
The main dissaponintnent was the beach - it was away from the main building, the last three days the sewage broke throgh and the stink there was sim,y unbeatable. So did not go to the seaside though that was the main rreason to come to apMallorca.
Also was disappointed with massages - took two , both were much beyond my expectations. Free gokf lesson was s good touch. Still enjoyed our stay a lot. But , probably, will not come back. Also - pool was too cold. Nothing to do in the evening at all.
Comment from Hotel Management
Nov 4, 2016 by Loes Lubat Rutjes, Hotel Management
Thank you very much for your detailed review.
I am pleased you were satisfied with the room, the views, the music during dinner as well as our food and the golf lessons.
The beach is beyond the hotel at about 200m. The land after the balustrade is not ours and therefor we cannot build a stairway there. This is why we offer a free shuttle service to bring our guests to the beach and harbour and we of course pick them up as well.
Indeed due weather conditions, the sewage of the village broke, and then they had to close the beach for security reasons and had to wait for a certain security delay to see if the seawater is clean and secure enough for swimmers. Otherwise, it may be dangerous to swim in the sea.
Also, I am very sorry our massages did not meet your expectations and I have discussed this with our Spa Manager.
For environmental reasons we are not allowed to heat the outside swimming pools.
We are indeed located in a quiet area.
I am pleased you nevertheless enjoyed your stay a lot and thank you very much for your comments which enable us to improve ourselves.
I remain at your entire disposal and remain,
Loes Lubat Rutjes
Pure Salt Port Adriano*****