2 outdoor pools, pool umbrellas, sun loungers

Reviews of Palmanova Suites by TRH

4 out of 5
Palmanova Suites by TRH
Martin Ros Garcia 15, Magaluf, Calvia, Mallorca

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 60 reviews" "
Rating 8 - Good. 25 out of 60 reviews" "
Rating 6 - Okay. 9 out of 60 reviews" "
Rating 4 - Poor. 5 out of 60 reviews" "
Rating 2 - Terrible. 5 out of 60 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

ALLAN MARTIN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was ok, large enough rooms. Safe in the room but you have to pay for it. Nice pool area with bar/food facilities which was good. Typical European breakfast but get the hot food as soon as it comes out as it doesn’t stay hot for long, buffet dinner which we didn’t use. Good gluten free options available.
Stayed 5 nights in Sep 2023
Response from Palmanova Suites by TRH on Oct 7, 2023
Dear Allan,Thank you for your review of your recent stay.We are glad to hear that you found our rooms to be spacious and appreciated the pool area with bar and food facilities. It's also great to know that you enjoyed our breakfast options, including the gluten-free choices. We strive to cater to the needs of all our guests.We apologize for any inconvenience you may have experienced with the safe in the room. We offer this service at a small cost to ensure the security of our guests' belongings. We also understand your concerns about the hot food during breakfast and will take your feedback into consideration to improve our service. We hope that these issues did not detract from your overall stay with us.We hope to see you again on a future occasion.Kind regards,

10/10 Excellent

Michaela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2022

10/10 Excellent

Alen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was lovely and modern and always kept clean. No complaints.
Stayed 3 nights in Sep 2022

8/10 Good

James

Stayed 5 nights in Aug 2022

8/10 Good

Gavin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to strip and very close to beach, no noise from the strip or bars, quite a lot of noise from other guests having parties in hotel before going out.
Stayed 4 nights in May 2022

10/10 Excellent

Tomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice place, centrally located, close to two beaches and had a nice (but cold) pool
Stayed 7 nights in Apr 2022
Response from Palmanova suites by TRH on Apr 18, 2022
Dear Tomas Thank you very much for your comment and the trust you have placed in us. We hope to see you again. Best regards

10/10 Excellent

Darran

Stayed 3 nights in Apr 2022
Response from Palmanova suites by TRH on Apr 18, 2022
Dear Darran Thank you very much for your time and the trust placed in us. We hope to see you again Best regards

2/10 Terrible

aline

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was ok , smell of mold , noisy bathroom dirty stain on the toilet
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large airy room, with good facilities.
Stayed 5 nights in Jun 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
It was just ok. Fairly low in price so expectations weren’t too high. No daily clean. Had A problem with ants in the kitchenette. The wits aspect of this stay was the behaviour of other guests returning in the early hours of the morning and being very noisy and waking us up. That happened every night of our stay. It is the kind of place that attracts groups. There was no room around the pool. All staff in reception seemed really nice and friendly. It is at the top of a very steep hill which was not a problem fir us but could be for some. Right next to the busiest part of Magaluf.
Stayed 5 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Property was modern and had obviously been refurbished in the last few years. Spacious apartment. Could have been cleaner. Maids did not clean or empty bins just made bed and changed towels. Had ants all over the kitchen surface. Bathroom smelled bad. The other guests were extremely noisy and had sleep disturbed every night with noisy parties returning at 4 or 5am. It’s in a good location for the strip of Magaluf, literally around the corner. I wouldn’t say it’s in Palma Nova and if it is it’s on the very edge. Not in the family area. Definitely one for groups of stags and hens etc. Couldn’t get a sunbed around the pool even in October when the season was almost over. it was cheap so I guess you get what you pay for but should have paid more for somewhere better I think.
Stayed 5 nights in Oct 2019

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, room size, bar, restaurant, amenities, and service/staff and price all excellent. 10/10 recommend
Stayed 4 nights in Oct 2019

8/10 Good

Fiona

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with new rooms. Lovely pool and the staff are so helpful! Would definitely stay here again! The breakfast and food selection is also yummy. 10/10!
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Sep 2019
Response from Palmanova Suites by TRH on Sep 19, 2019
Dear Guest, Thank you very much for your time and the trust placed in us. We hope to see you again. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Palmanova Suites by TRH on Sep 19, 2019
Dear Guest, Thank you very much for your time and the trust placed in us. We hope to see you again. Best regards

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The hotel was very clean, modern and overall very nice for the price range. I was very impressed with all aspects especially the rooms and would definitely be back!
Stayed 5 nights in Aug 2019
Response from Palmanova Suites by TRH on Sep 19, 2019
Dear Ben, We are pleased to read that you have enjoyed your stay at our Hotel as our goal is to offer a good service and that our customers feel satisfied. Thank you very much for your time and the trust you have placed in us, we look forward to seeing you again. Best regards

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Palmanova Suites by TRH on Jul 17, 2019
Dear Daniel, Thank you very much for your time and the trust placed in us. We hope to see you again. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Palmanova Suites by TRH on Jul 17, 2019
Dear Guest, We would like to thank you for sharing your valoration because your opinion is very important for us. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

4/10 Poor

eva

Liked: Cleanliness, staff & service, property conditions & facilities
Stanze confortevoli e pulite ma veramente troppo rumore la.notte...non si dorme...inoltre salita.ripida e lunga per.raggiungerlo...consiglio gran tappi per orecchie considerando anche che adesso è ottobre non oso immaginare in piena stagione
Stayed 5 nights in Oct 2023
Response from Palmanova Suites by TRH on Oct 14, 2023
Gentile Eva,Grazie per averci fatto conoscere la sua opinione.Siamo lieti che abbia apprezzato la comodità e la pulizia degli appartamenti. Ci impegniamo sempre per offrire un ambiente confortevole e accogliente ai nostri ospiti.Tuttavia, ci dispiace che il rumore notturno abbia influenzato il suo riposo. Essendo situati in una zona vivace, capiamo che il rumore possa essere un problema per alcuni ospiti. La nostra struttura si trova su una collina e ciò può rendere l'accesso un po' impegnativo. Le suggeriamo di utilizzare i mezzi pubblici nelle vicinanze per facilitare gli spostamenti. Ci scusiamo per gli eventuali disagi vissuti durante il soggiorno.Le porgiamo i nostri cordiali saluti.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Palmanova Suites by TRH on Oct 2, 2023
Dear Guest,We appreciate that you have shared your positive feedback.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back.Kind regards,Palmanova Suites by TRH

6/10 Okay

Miranda

Traveled with family
Disliked: Property conditions & facilities
Dit verblijf is gelegen in een bijzonder levendige 'Britse-uitgaansbuurt'. Als je gaat voor een gezellige ontspannende rustvakantie kom dan zeker niet naar hier!! Het verblijf zelf bezit redelijk wat gebruikssporen (komt soms slordig/afgeleefd over...), het personeel doet zijn best om te helpen, maar méér mag je ook niet verwachten, dit ondanks de 4-sterren. Het ontbijt- & avondbuffet zijn best OK. Op dag 1 gevraagd naar een ontbijtpakket om mee te nemen voor op de terugvlucht. Op onze vertrekdag, omstreeks 06Am wist men evenwel van niets, ondanks dat men onze vraag daadwerkelijk had neergeschreven in de aanwezige agenda/logboek... Géén ontbijt voor tijdens de terugvlucht, enkel een verbaasde baliemedewerker?! Hier zien ze ons niet meer terug, jammer.
Stayed 5 nights in Sep 2023
Response from Manager on Sep 18, 2023
Beste Miranda,Bedankt voor uw beoordeling.We zijn blij om te horen dat u tevreden was met ons ontbijt- en avondbuffet. Ons personeel doet altijd zijn best om onze gasten te helpen en we waarderen uw positieve opmerkingen hierover.We betreuren het echter dat u enkele negatieve aspecten heeft ervaren tijdens uw verblijf. Ons hotel is inderdaad gelegen in een levendige omgeving, wat soms kan leiden tot geluidsoverlast. We zullen dit intern bespreken om ervoor te zorgen dat dergelijke situaties in de toekomst worden voorkomen.Met vriendelijke groet,

4/10 Poor

Felix

Disliked: Room comfort
Este no es ni de lejos un hotel de 4 estrelllas . Como mucho de 2 . Desayuno decepcionante por donde lo mires . Calidad precio nada que ver
Stayed 3 nights in Sep 2023
Response from Manager on Sep 18, 2023
Estimado Félix,Apreciamos que compartiera su testimonio tras su paso por nuestro Palmanova Suites by TRH.Nos alegra saber que encontró nuestras habitaciones limpias y en buenas condiciones. Lamentamos que el desayuno no haya cumplido con sus expectativas. Nos esforzamos por ofrecer una variedad de opciones de calidad para nuestros huéspedes, y tomaremos en cuenta sus comentarios para mejorar en este aspecto. En cuanto a la comodidad de la habitación, nos gustaría recordarle que ofrecemos diferentes tipos de alojamiento, como suites y apartamentos, que pueden adaptarse mejor a sus necesidades en una futura visita.Nos disculpamos por cualquier inconveniente que haya experimentado durante su estancia y agradecemos sus comentarios, ya que nos ayudan a mejorar nuestros servicios y la experiencia de nuestros huéspedes.Esperamos que nos dé una nueva oportunidad y nos visite en un futuro próximo. Hasta entonces, reciba un cordial saludo,

2/10 Terrible

Claudia

Stayed 4 nights in Aug 2023
Response from Palmanova Suites by TRH on Sep 23, 2023
Chère Claudia,Nous sommes désolés de savoir que votre séjour parmi nous n'a pas été complètement à la hauteur de vos attentes.Nous aimerions savoir ce qui serait à améliorer selon vous. Nous vous invitons à nous en dire plus afin de vous offrir une meilleure prestation la prochaine fois.Nous espérons avoir l'opportunité de vous revoir parmi nous pour un séjour bien meilleur.Palmanova Suites by TRH

10/10 Excellent

Alexander

Stayed 8 nights in Aug 2023
Response from Palmanova Suites by TRH on Sep 23, 2023
Sehr geehrter Alexander,vielen Dank für Ihre positive Bewertung!Schön, dass Sie mit Ihrem Aufenthalt in unserem Haus zufrieden waren, so etwas lesen wir mit Freuden.Gerne würden wir Sie bald wieder begrüssen. Mit freundlichen Grüßen,Palmanova Suites by TRH

6/10 Okay

jorge ruben

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Malísimo
Malísimo son unos ratas, el horario d comida era hasta 21:30, 21 hs no reponían comida, te querían cobrar las toallas para la piscina, el all inclusive era de bebidas tres nada más, eso no es all inclusive
Stayed 3 nights in Aug 2023
Response from Palmanova Suites by TRH on Aug 29, 2023
Estimado Jorge,Recibimos su reseña.Lamentamos que haya tenido inconvenientes con el horario de comida y la reposición de la misma. Nos esforzamos por mantener un horario adecuado y suficiente cantidad de alimentos para los huéspedes. En cuanto a las toallas para la piscina, es nuestra política cobrar un pequeño cargo por su uso. Respecto al all inclusive, ofrecemos 3 bebidas alcohólicas durante los servicios de comida y cena como la ley de excesos en Magaluf dispone, no es una norma del Hotel.Nos despedimos cordialmente,Palmanova Suites by TRH

8/10 Good

Nikola

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Personnelle pas très sympa et assez froid
Stayed 7 nights in Aug 2023
Response from Palmanova Suites by TRH on Aug 30, 2023
Bonjour Nikola,Merci pour votre retour.Nous espérons que vous avez passé un agréable séjour parmi nous. Sachez que nous prenons votre commentaire très au sérieux et que nous en faisons immédiatement le suivi afin de maintenir la qualité d'accueil qui fait habituellement notre réputation.Au plaisir de vous accueillir à nouveau dans notre résidence. Cordialement,Palmanova Suites by TRH

6/10 Okay

Jody

Stayed 5 nights in Sep 2022

8/10 Good

Jonatan

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vhcydy
Stayed 1 night in Sep 2022

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2022

2/10 Terrible

Lorenzo

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Accueil vraiment pas chaleureux, je ne parle pas un mort espagnol c’est pour autant qu’ils ont fait l’effort pour nous expliquer en anglais ou autre vraiment déçu!
Stayed 3 nights in Aug 2022

8/10 Good

Nils

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generell schönes hotel, fand nur schade dass die putzfrau den boden nicht gewischt hat und dieser dann immer mit sand voll war
Stayed 5 nights in Aug 2022

8/10 Good

Benedicte Melina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bellissimo hotel compresa la piscina e ottime camere. Però ho chiesto una coperta alla receptions per la notte e mi hanno detto che non ne avevano
Stayed 1 night in Sep 2019

8/10 Good

Aline, France

Traveled with partner
Liked: Staff & service, amenities
Les chambres n’était pas nettoyer et ce même après en avoir fait la demande. Seul les serviettes était changé et les poubelles vidées.
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveler

Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura molto pulita, colazione abbondante, personale gentile cortese è sempre disponibile
Stayed 7 nights in Aug 2019
Response from Palmanova Suites by TRH on Oct 2, 2019
Caro Ospite, Apprezziamo il giudizi che hai fatto sul nostro Hotel e siamo lieti che ti sia piaciuto il tuo soggiorno. Non vediamo l'ora di rivederti. Saluti

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Unique très propre ! Pas d’activité le soir pour les adultes
Stayed 5 nights in Aug 2019
Response from Palmanova Suites by TRH on Oct 2, 2019
Cher Client Merci beaucoup pour vos commentaires que grâce à eux, nous allons essayer d'améliorer notre service parce que notre objectif est d'atteindre la satisfaction maximale de nos clients. Salutations

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Séjour affreux !! Ne surtout pas y aller en famille on se croirai au spring break! Dès notre arrivé l’hotel Nous a dit que l’on était pas en Formule tout inclus alors que nous avons payés cette formule il ne voulait rien savoir mais expedia a était très réactif ! Une fois arrivé dans la chambre horreur plein de miette sur le sol poil dans la douche insecte mort dans les pièces Il y a fallut en tout qu’on nous changent 3 fois de chambre pour avoir quelques choses de « correct » Puis nuisance sonore atroce il n’y avait que des jeunes qui faisait la fête toute là nuit et zéro respect hôtel pas du tout insonorisé on entend même les voitures passer!! Nous ne dormions pas de toute la nuit car les jeunes fessait la fête jusqu’à 6h du matin ! Et concernant la formule tout inclut belle arnaque il n’y a en faite juste de compris le déjeuner le repas du midi et du soir et les softs a volonté il est impossible de manger là journée sans payé et vous n’avais droit que à 4 alcools. Vous voulez une glace un granita tout est payant ! Donc très décevant ce n’est pas du tout inclus pour nous ! Et concernant la femme de ménage qui passait certain jour dans les chambres catastrophe là aussi elle tirait juste les draps sans les secouer ni passage de balai ni nettoyage de lavabos Bref une horreur s’etait Nos premières vacances en famille et très déçu de ce Que mes enfants ont du voir les personnes étaient ivre du matin au soir nous n’avons même pas pu nous baigner dans la grande piscine!
Stayed 7 nights in Jul 2019

6/10 Okay

Magali

Disliked: Cleanliness
Hôtel non recommandé
La chambre n’a été nettoyée qu’une seule fois pendant tout le séjour et ce malgré nos diverses réclamations tout au long de la semaine. Le coffre ne fonctionnait pas et aucune solution n’en nous a été apportée. Le lit des enfants n’etait Pas fait à notre arrivée. Hôtel très bruyant et parties communes sales (en ce compris la piscine et les alentours du bassin
Stayed 7 nights in Jul 2019