Quick and welcoming check-in. Friendly, helpful, service-minded personnel. Very convenient location: in the old town and just a couple of minutes walk from the Central Train station. Rooms facing street have a nice view on the channel. Room is a decent size with practical furniture, including a small fridge, water boiler and complement tea and coffee from the hotel. One can also take coffee any time during the day in the reception area. Daily room cleaning! Good, nutritional breakfast which also include fried eggs, not just a usual egg stir. Hotel also serve evening meal. By the level of customer care the hotel definitely stand-out even from more fancy hotels.