- Liked: Cleanliness, property conditions & facilities
- Disliked: Staff & service
A room with a bed missing
Check-in was disastrous. I arrived as the reception closed at 22:00. When I got to the room I discovered that the bed for my child was missing. The reception was closed and no one answered the phone. 30 min later they called me back (as I was in the middle of improvising a night on the floor) and the situation was solved. Needless to say, I was furious and will never visit again. Kind of a shame because on other parameters this hotel was quite good when on road trip. The breakfast was even excellent for a hotel in this price class. But the missing bed was an unforgivable mistake. I recommend other visitors to make sure to arrive some time before the reception closes.