Ratings based on 326 Verified Reviews

4.3 out of 5
80% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 7, 2018
Good hotel. 20 minutes grom MXP. Close to a mall and the freeway. Rooms could be cleaned a little bit better but overall a good hotel for one night stay.
Comment from Hotel Management
Jan 8, 2018 by Maurizio Montante, Hotel Management
Good morning, thank you for you review and thanks for the notes, it is important for us to improve our service. We look forward to welcoming you soon in UNA Hotels/Ata Hotels world. Best Regards Maurizio Montante Il Direttore
1 out of 5
by A verified traveler from tampa florida

Horrible experience

Posted Nov 25, 2017
Hotel claims to be located at the Milan international airport, however in reality it is 20 Km from the airport, when I asked them if they provide me the transportation to the airport, receptionist told me, hotel will charge 50 euro for 3 people transporting to the airport. I cancelled the booking, will dispute with my credit card,as they refused to reimburse my payment Horrible experience
Comment from Hotel Management
Nov 28, 2017 by Maurizio Montante, Hotel Management
Dear Sohail, we're sorry about the misunderstanding. Best regards Maurizio Montante Il Direttore
4 out of 5
by Floyd

Posted Nov 18, 2017 on Hotels
Comment from Hotel Management
Nov 21, 2017 by General Manager, Hotel Management
Thank you for your vote. Best Regards. Maurizio Montante Il Direttore
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 1, 2017
The hotel was very clean and the staffs were friendly.
Comment from Hotel Management
Nov 9, 2017 by Montante Maurizio Il Direttore, Hotel Management
Dear Guest thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel and the staff. We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels/ATA Hotels world. Best Regards. Montante Maurizio Il Direttore
3 out of 5
Recommended
for Everyone
by A verified traveler

Convinient

Posted Oct 21, 2017
It is a good hotel due to the proximity to the airport area , which allows easy access to the place .
Comment from Hotel Management
Oct 21, 2017 by Montante Maurizio, Hotel Management
Dear Guest thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel. We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels/ATA Hotels world. Best Regards.
4 out of 5
by A verified traveler

Posted Oct 7, 2017
We stayed here due to flight delays assuming it was near the airport. It was a 20 minute drive. Front desk attendant was courteous and helpful, and the free breakfast was wonderful.
Comment from Hotel Management
Oct 8, 2017 by Maurizio Montante, Hotel Management
Good morning, thank you for sharing your experience in our Hotel and thank you for the kind words. Best Regards. Maurizio Montante Il Direttore
3 out of 5
by ALCIDE

Not a airport hotel

Posted Sep 24, 2017 on Hotels
Airport hotel : inappropriate service breakfast for early flight
Comment from Hotel Management
Oct 6, 2017 by General Manager, Hotel Management
Dear Mister Alcide, thank you for your review and thank you for your notes, it is the opportunity to improve our service. We look forward to welcoming you in the UNA Hotels/Ata Hotels world soon. Best Regards. Maurizio Montante Il Direttore
5 out of 5
Recommended
for Everyone
by A verified traveler from Queretaro, MX

A MUST for any Northern Italy stay.

Posted Aug 4, 2017
Pros: The high quality standards from the management team and operations staff to observe any single detail to make guests really feel special.
Cons: The Internet was quite slow. Perhaps a broadband connection with larger bandwidth accounting for the number of users could help.
Location: It is very well located, close to Milan and other places of interest.
UNA Hotel Malpensa was beyond my expectations. Perhaps was a bit sceptical at the beginning when I booked our stay, as we are especially picky with accommodation. All was great: facilities, comfort, location, restaurant, amenities, despite the heat wave that has been around central Europe for the last days. I definitely recommend whoever would like to spend a nice and relaxing holiday.
Comment from Hotel Management
Aug 7, 2017 by Direttore, Hotel Management
Dear Alejandro, We appreciated very much all your comments and we are so pleased you had a great stay with us. We look forward to welcoming you in the UNA Hotels/Ata Hotels world. Best regards, Maurizio Montante Il Direttore
5 out of 5
by A verified traveler

Pleasant hotel

Posted Jun 12, 2017 on Hotels
Enjoyed the hotel, comfortable and clean, close to Malpensa airport. Friendly staff. Difficult driving directions to hotel, GPS was wrong two times.
Comment from Hotel Management
Jun 14, 2017 by General Manager, Hotel Management
Dear, thank you for sharing your review on your recent UNA Hotel Malpensa experience. It is a pleasure to read your kind words. Thank you for your information about the directions. We look forward to welcoming you in the UNA Hotels/ATA Hotels world. Best regards. Montante Maurizio Il Direttore
4 out of 5
by David

Posted Apr 8, 2017 on Hotels
Comment from Hotel Management
Apr 12, 2017 by General Manager, Hotel Management
Dear David, Thank you so much for the time spent in reporting your great feedback about your pleasant stay at UNA Hotel Malpensa. We are glad to know that you really appreciated our facilities. We look forward to welcoming you back soon into the UNA Hotels world