Not what I expected, real shame.
Posted Sep 4, 2016
The outside is surrounded by cranes at the moment and a local guide explained that this is the state of the whole Island as they are keen to encourage tourism. The staff were lovely, and we couldn't fault them, they were very helpful, but the hotel room was very disappointing. My husband sadly had something quite 'dry and crusty' on his pillow. The floor had not been cleaned, the carpet was very dirty. The bed sheets were clearly very old and had holes in them. There was a leak in the what we hope was the shower! They never replaced the coffee and tea in the room. The breakfast was okay. The roof top pool could have done with a clean, but it was more popular. We liked the indoor pool. The steam room did not work for the duration of the holiday, however the sauna did. The prices of the restaurants in the hotel were very very expensive, but the food was very nice. All in all a really mixed experience. I wont come here again, because there were some very basic things that need to be maintained, and cleanliness is one of them. Wish we had not paid as much as we did, I have had better experiences in cheaper hotels. They also boast a private beach, this is not private really, and very small, closing early for their restaurant.
Comment from Hotel Management
Sep 9, 2016 by David B, Hotel Management
We would like to thank you for taking the time to review InterContinental Malta and providing feedback concerning your stay.
In respect to your expectations and what occurred during your stay it is necessarily for us to apologise and we do so. These are not the standards nor qualities that we aim to aspire to and it is clear that we fell well short. Despite this we must thank you for your kind comments concerning our staff and the quality of service and cuisine they offer throughout your stay.