Ratings based on 24 Verified Reviews

4.1 out of 5
67% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by Erika

Serene and exuberant place

Posted Jan 27, 2017 on Hotels
Quiet location, 8minute walking distance to ferry and seaside. Gorgeous old palace though drafty and sometimes the water pressure was faulty.
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Dear Erika, Thank you for your positive comments on Expedia.com about the Palazzo Capua. We are delighted that you enjoy your stay at our Hotel. We are looking forward to having you back at The Palazzo Capua soon. Sincerely, Kevin Callus Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Beautiful old building

Posted Nov 10, 2016
Pros: Characterful old building in central but quiet location
Cons: We moved to the Victoria Hotel (of which the Palazzo is an annexe). Room was split level with awkward spiral staircase.
Location: Ideal - centre of Tas-Sliema on a quiet road
1 out of 5
by A verified traveler from Huddersfield

Double Booked - Very unhappy customers!

Posted May 6, 2016
Pros: The roof top pool
Cons: The hotel could ensure that the room booked by a customer is available upon check in.
Location: About a ten minute walk from the promenade.
My husband had booked this surprise trip for me and him to spend some time together. Upon arriving at the sister hotel, The Victoria, for check in as instructed we were told that our room wasn't ready and that we should come back to reception after 3pm. Just after 3pm we returned to reception and were given a key for room 603. At this point alarm bells rang and we said that we were booked into the Palazzo Cappua in a suite. Immediately another receptionist came over to us and pleaded with us asking us to at least look at the room as it beautiful. There was no explanation as to what had happened but we kept saying that we had booked for the Palazzo Cappua and showed them our booking confirmation. We went to look at room 603 in The Victoria Hotel but were not satisfied that this was of the same quality as the room we had booked and therefore returned to reception extremely unhappy and said that we were not prepared to stay in room 603. It then became clear that our room at the Palazzo had been double booked and was simply not available to us that night as someone was already in it. Very unhappy customers! We then spoke to somebody of a supervisor level to say that he was extremely sorry but the room was not available and he couldn't do anything about that. He offered us a room in the sister hotel, The Palace, and took us to show this room. This was a standard city centre double room which overlooked the Palazzo - how insensitive could they get. Would not return!!
Comment from Hotel Management
by Kevin Callus, Hotel Management
Dear Michelle, On behalf of The Management and Staff, I would like to thank you for sparing some time to post your review. I am extremely disappointed to hear that your stay with us did not live up to your expectations and would like to apologize on behalf of all the team at Palazzo Capua. It is only through your feedback and suggestions that we keep improving our product to ensure expectations are met. Your constructive comments have already been discussed with our Management Team in order to achieve complete guest satisfaction. We take our esteemed guest feedback seriously, as this helps us to improve our service and reach our main goal the guest’s full expectations and therefore making their stay a memorable one. Once again we apologise for the inconvenience caused during your stay and hope that our commitment to continuously improve will make you change your mind to re-visit our hotel in the future. Yours sincerely Kevin Callus Hotel Manager
5 out of 5
by HOWARD from Bath

Treat yourself to a stay at a proper Palace

Posted Jan 1, 2016 on Hotels
Wouldn't hesitate to stay at the Palazzo next time we come, one of my best decisions of 2015. The only slight downside was the breakfast which was not quite as premium as the room (a little chaotic and unpredictable with the cooked elements particularly). Personally, if there was a room only option I'd go for that next time but the overall price was very good so value was never in question. The concierge and reception staff were never less than fantastic.
Comment from Hotel Management
Jun 21, 2016 by Kevin Callus, Hotel Management
Dear Howard, Thank you for placing your positive comments about your stay at Palazzo Capua. We love to hear what our guests have to say about their experiences at Palazzo Capua. Looking forward to having you back at Palazzo Capua again soon. Sincerely, Kevin Callus Hotel Manager
4 out of 5
by gary from Lahndahn

Great Hotel but not quite perfect.

Posted Nov 30, 2015 on Hotels
very nice hotel. rooms are big and the palace is quite special. would definitely recommend. things to note: cleaning isnt really up to scratch. when we arrived there was a half empty packet of cigarettes on the floor (if i smoked then this would probably be a positive thing :) ). cleaner left the back doors unlocked on our second day. staff from the hospital next door like to have a loud chat at 6:30am right outside your window. not a big problem if youre a good sleeper. if you are any taller than 6'4" then you will need to crouch as the mezzanine floor is quite low. breakfast is a bargain, but the evening buffet isnt really up to scratch. but these are only small issues. the room is great, the palace is nice and its an easy walk to shops or seaside. excellent service from the staff otherwise. Recommended.
Comment from Hotel Management
Jun 21, 2016 by Kevin Callus, Hotel Management
Dear Gary, First and foremost, on behalf of The Management and Staff, I would like to thank you for having honoured us with your presence and for taking the time, to submit your review on Expedia, hence sharing your experience with other viewers. Your time and contribution have been greatly appreciated. Your constructive comments have been well received and discussed at Managerial levels. Looking forward to having you back at Palazzo Capua again soon. Sincerely, Kevin Callus Hotel Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Edinburgh

Delightful Hotel

Posted Nov 27, 2015
Pros: The suite was a delight.
Cons: Nothing
Location: Located in quiet street only 5 minute walk from the Sliema ferry terminal for ferries to Valetta and other boat excursions.
This is a lovely hotel situated in a quite street. The suite we had was spacious, clean and beautifully furnished. The bedroom upstairs was very comfortable. The bathroom was well fitted out and a good selection of toiletries were available. The room had tea / coffee making facilities. Breakfast, which was taken in the adjacent Victoria hotel was a hot / cold buffet with a good choice of food. Reception personnel were all very friendly and helpful.
Comment from Hotel Management
Jun 24, 2016 by Kevin Callus, Hotel Management
Dear Janis, We are delighted to hear that your experience at Palazzo Capua was a pleasant and positive one and that the hotel managed to meet your expectations. Such comments surely entice our motivation to persevere in our quest in achieving the guest full satisfaction. Guest satisfaction is a matter which we take at heart because our philosophy is "guest comes first". Looking forward to having you back at Palazzo Capua again soon. Sincerely, Kevin Callus Hotel Manager
4 out of 5
by andrew from Vancouver

Last night

Posted Nov 26, 2015 on Hotels
Our last night after a 3 month stay in Malta. We decided a bit of luxury before the long flight home. Everything was great. If you stay do not miss the Asian Fusion Restaurant on the ninth floor
Comment from Hotel Management
Jun 21, 2016 by Kevin Callus, Hotel Management
Dear andrew, It is most gratifying to know that your stay at Palazzo Capua lived up to your expectations. Looking forward to having you back at Palazzo Capua. Sincerely, Kevin Callus Hotel Manager
5 out of 5
by A verified traveler

Posted Oct 8, 2015 on Hotels
Comment from Hotel Management
by Andy, Hotel Management
Thank you for taking the time to write a review following your stay at Palazzo Capua and hope to welcome you once again in the near future.
4 out of 5
by Anne from Macclesfield

Excellent service, but room needs some thought

Posted Sep 23, 2015 on Hotels
The staff were amazing, especially Charles. The layout of the room was odd in that the bedroom was on the mezzanine floor of the suite but the bathroom was downstairs, which meant that in the night if you wanted the bathroom you had to turn lights on and disturb your partner. The shower was of the rain shower type but in a shower enclosure that was very small. The worst bit was that the balcony of our suite, Selma, was right next to where the doctors and nurses from the adjoining hospital (and I mean adjoining) sat for their break and to smoke so they were there early in the morning chattering and puffing away whilst you tried to have a cup of tea.I do have to reiterate that the staff were excellent and always had a smile for you, which is more than can be said for where we are now on the second week of our holiday (Ta cenc, Gozo)
Comment from Hotel Management
Aug 11, 2016 by General Manager, Hotel Management
Dear Anne, Many thanks for placing your positive review about your stay at Palazzo CapuaYour feedback is of utmost importance to all the Management and staff. We look forward to the pleasure of welcoming you back at Palazzo Capua for further impressive stays. Sincerely, Kevin Callus Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from northampton

Lovely suite near to Swimming and restaurants

Posted Jun 7, 2015
Pros: Service and parking underground a god send
Cons: Nothing
Location: See above
Arrived early morning due to plane delays and car hire issues. Brilliant service from start to finish. Reception even greeted me by name. Swimming facilities absolutely awesome. Suite comfortable and Palazzo a stunning building well preserved by hotel chain.
Comment from Hotel Management
May 27, 2016 by Andy, Hotel Management
Hi Moo, Thank you for taking the time to write a review following your stay at Palazzo Capua and hope to welcome you once again in the near future.