Nice hotel but very isolated
Posted Dec 5, 2016
This may be the best hotel in Malta, but if you stay here without a car, you better be planning to stick with the hotel facilities and lounging by the beach, or else prepare for some long bus journeys because there's nothing within walking distance except a beachside café and a bar/restaurant which closed at 4pm (it was winter). Eating in the hotel is expensive, but commensurate with room-rates. They do have an on-site "deli" grocery shop which isn't much more expensive than supermarket prices, so that's very useful. The hotel physically is worth its 5 stars, but the staff are more like 3 stars. The staff in the deli are often not at their post, leaving you waiting at the checkout, and one couldn't work out how to charge to my room and actually ended up entering my room number as a purchase, resulting in an erroneous €30 (approx.) on my hotel bill. I noticed this within the day and asked reception to fix it. They said they had, but it was still there when I checked out 3 days later, forcing me to go through the whole story again with a different staff member, making me late, and almost miss my bus to the airport. The reception staff also couldn't understand what I was talking about when I asked to credit my stay to my airline frequent flyer membership. Told me to come back when other staff were available, then still were confused until they bothered to look through their list of partner programmes and found it. It took them a couple of mouse clicks in the end. Disappointing.