Ratings based on 517 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Nov 14, 2016
Pros: Great location, good facilities, excellent breakfast and helpful staff.
Cons: Nothing, even the close proximity of a church and its bells are muted by excellent double glazing.
Location: Close to bus stops that take you all over the island, just a short walk to sea front and a wide choice of restaurants.
Comment from Hotel Management
Nov 19, 2016 by The Palace, Hotel Management
Dear Clare, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kevin Callus Hotel Manager
3 out of 5
by A verified traveler

Not a 5 start hotel for sure

Posted Nov 14, 2016
Pros: Staff was friendly and helped to solve problems fast, breakfast was good.
Cons: - no toothbrush and paste, no body lotions etc - horrible shampoo - noisy and ineffective AC - old and rusty bathroom fixtures
Location: Location is good for travelling, close to the ferries and busses.
You expect some things in a 5 start hotel, but you won't get them in the Palace: - body lotions, toothbrush, toothpaste - you just don't have these things, which are common even in some 3 star hotels - normally you get good quality shampoos of famous brands etc in 5 stars, here the shampoo was so bad, it ruined my hair - old air conditioner even set at 15 degrees didn't cool the room and was very noisy - metal parts of bathroom fixtures were rusty Overall the room is not a fancy as on the pictures - we had a Deluxe Room. I wouldn't come back, and I wouldn't recommend this hotel to anyone.
Comment from Hotel Management
Nov 27, 2016 by The Palace, Hotel Management
Dear Elena, Thank you for taking the time to write a review about your experience at The Palace. I am extremely disappointed to read that your stay with us did not live up to your expectations and would like to apologize on behalf of all the team. It is only through your feedback and suggestions that we keep improving our product to ensure expectations are met. We have taken on board your constructive comments with regards to the room in order to enhance our product and service provided. Once again we apologize for the inconvenience caused during your stay and hope that our commitment to continuously improve will see your return to our hotel in the future. Yours sincerely, Kevin Callus General Manager
2 out of 5
Recommended
for Everyone
by A verified traveler from England

Not a Five Star Hotel

Posted Nov 10, 2016
Pros: The staff
Cons: It's basic, boring, unimaginative rooms.
Location: Quiet. Very near to the sea front and wonderful views, especially from the 9th floor.
When you book a Five Star hotel you expect "luxury". This hotel sadly does not have any luxurious content in its rooms or its food. The staff and the Manager are outstanding and it is very sad the hotel does not reflect the staff. The rooms are dull, unimaginative (not wall art, pictures whatsoever). The rooms are very basic and need refurbishing. Even the seat at the desk in the room is a wooden seat - very uncomfortable. However, the only saving grace are the beds - they were very comfortable. The hot food in the Tabloid Restaurant was barely warm, albeit a wonderful selection. I really wish this hotel would turn itself into a 5-Star hotel, as I can only consider it as a 3/4 Start for its amenities and comfort.
Comment from Hotel Management
Nov 19, 2016 by The Palace, Hotel Management
Dear Gill,, We would like to thank you for taking the time to give us your feedback on your recent stay at The Palace. I was glad to read that you were pleased with our location and we thank you for your kind words about our staff. With regards to your comments pertaining to the general upkeep of the Hotel and rooms, we are pleased to inform you that embellishment projects are in the pipeline and further refurbishment will be taking place this coming winter. Your feedback is highly appreciated and will help us to improve our ability to always keep upgrading and providing a satisfactory final product. We look forward to welcoming you once again at The Palace in the near future! Yours sincerely, Kevin Callus Hotel Manager
5 out of 5
Recommended
for Couples
by A verified traveler from London

Nice hotel with sea views

Posted Nov 9, 2016
The rooftop restaurant & pool views were amazing, even though the pool was closed during my stay, I can imagine it to be very nice in the summer. Hotel staff were very friendly & did their upmost to make sure our stay was enjoyable. Breakfast was good with a variety of different foods & egg station to make fresh omelettes etc. We were upgraded because of our anniversary so room size was comfortable but not sure how big the standard rooms are. Location was good for us as it was away from the busy streets & there are shops & restaurants nearby.
Comment from Hotel Management
Nov 10, 2016 by The Palace Hotel, Hotel Management
Dear Couple getaway, We would like to thank you for taking the time to give us your feedback on your recent stay at The Palace. I was glad to read that you enjoyed your stay with us, as our guests’ satisfaction is our main priority. It was a pleasure to have you as our guest and we very much hope to welcome you back again in the future. Yours sincerely, Kevin Callus Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Suppose to be 5 Star but...

Posted Nov 7, 2016
Pros: It lives upto it's 5 star credential in the decor of the communal areas only (venues, lobby, breakfast, restaurant and pool areas. Excellent Staff.
Cons: Breakfast, same every day. Bed issues, hated the air con at night and the general feeling we felt "we are a 5 star, but we are a little miserly too".
Location: Take the ferry to Sliema. Plenty of shops we are used to in the UK but more pricey. Good restaurants if you love sea-food. Top tip: Get a car!
We stayed at The Palace last week. Mixed review for this hotel. Some things were excellent and some were not. Excellent: Room cleanliness, room cleaned and beds made every-day. Comfort Room very very spacious. Hotel staff EXCELLENT, efficient and friendly. Location perfect for a stay in Sliema and about a 8 minute walk to the sea front if you wanted to jump on a ferry to the capital city Valletta. Breakfast a good selection but (see more below on breakfast). Hotel facilities also very good but indoor pool is on the small side. Not so great: The small toiletries in the room a little on the miserly side, a small tube of 30ml which is a shampoo and conditioner combined, they provide a 30ml bath/shower gel, small bars of soap per person. Bath sheets too small but Robes are provided. No body cream which I found lacking for a 5 star. Be aware that if you stay in a "comfort room" with your partner they put 2 huge beds together to make one bed, but I didn't sleep well at all because I could feel the separating gap in the middle of the bed despite housekeeping having "zipped" the bed together and organised the sheets to their standard. My husband and I felt as if we were sleeping on individual beds the whole time. Not good. Breakfast we a little disappointing; although there was large selection we had the same buffet spread of food every day. Chefs could do with providing some different items for breakfast to keep it interesting,it was tasty hot and you could have an omelette made.
Comment from Hotel Management
Nov 10, 2016 by The Palace Hotel, Hotel Management
Dear Guest Thank you for taking the time to post a review following your recent stay at The Palace Hotel. I was glad to read that that you found our location convenient and we certainly appreciate your kind words about our staff. Rest assured that your constructive comments will be discussed with our management team in order to always keep upgrading and improving our product to ensure expectations are met. It was a pleasure to have you as our guest and we very much hope to welcome you back again in the future. Yours sincerely, Kevin Callus Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Excellent

Posted Nov 7, 2016
Location: Good location
Excellent what more can I say this is a great hotel in a great location great staff and very helpful
Comment from Hotel Management
Nov 10, 2016 by The Palace Hotel, Hotel Management
Dear John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kevin Callus Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent, UK

Great family holiday

Posted Nov 2, 2016
Pros: Clean and friendly, good location. We had a hire car and used taxis so getting around was not a problem but there are plenty of bus stops close by if you choose that option. Valet parking is always an added bonus.
Cons: A/C in the bedrooms could be better other than that everything was good.
Location: Location is good, a little walk to the sea front and plenty of bars and restaurants.
Comment from Hotel Management
Nov 10, 2016 by The Palace Hotel, Hotel Management
Dear Kev F, Thank you for placing your positive comments about your recent stay with us. We love to hear what our guests have to say about their experiences at The Palace. Looking forward to having you back at The Palace again soon. Sincerely, Kevin Callus Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent facility and staff

Posted Nov 2, 2016
excellent facility and staff. The staff is very friendly.
Comment from Hotel Management
Nov 4, 2016 by The Palace Hotel, Hotel Management
Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you enjoyed you stay and that our staff made you feel at home. It was a pleasure to have you as our guest and we very much hope to welcome you back again in the future. Yours sincerely, Kevin Callus Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great service.great location

Posted Oct 30, 2016
Pros: The breakfast and the location
Cons: The bed mattress was too soft
Location: Easy to get to ferries and buses. Lots of shops and great restaurants close by . The roof top bar is a great place to sit at night.
We loved the hotel. It's in the centre of Sleima and just a short walk to the ferries to Valetta, the cruise boats and buses to all destinations on the island. The rooms are lovely and we had a balcony with sea views. The pool and bar on the roof are fantastic. Staff are polite and helpful. The breakfast is the best and you can sit outside in the sunshine.would definitely recommend
Comment from Hotel Management
Nov 4, 2016 by The Palace Hotel, Hotel Management
Dear Guest, Your positive feedback regarding your stay with us at The Palace has been very well received by the whole team, thank you for taking the time to share your experience. May we have the pleasure of welcoming you back for yet more pleasant stays at The Palace. Sincerely, Kevin Callus Hotel Manager
5 out of 5
Recommended
for Couples
by A verified traveler from London

Stunning view 9th floor pool

Posted Oct 23, 2016
Easy check in, great location, not far to walk to the sea front. Clean room with all amenities needed, balcony view of the nearby church - bells ring but not a problem when the window is closed. Pool on the 9th floor impressive with great views of Sliema. Staff very friendly and helpful. Would definitely stay there again.
Comment from Hotel Management
Oct 25, 2016 by The Palace Hotel, Hotel Management
Dear Louise, Thank you very much for taking the time to review our property. I am glad to read that you enjoyed your stay with us and we certainly appreciate your kind words about our staff. It was a pleasure to have you as our guest and we very much look forward to welcoming you back again in the future. Yours sincerely, Kevin Callus Hotel Manager