Not a 5 start hotel for sure
Posted Nov 14, 2016
You expect some things in a 5 start hotel, but you won't get them in the Palace:
- body lotions, toothbrush, toothpaste - you just don't have these things, which are common even in some 3 star hotels
- normally you get good quality shampoos of famous brands etc in 5 stars, here the shampoo was so bad, it ruined my hair
- old air conditioner even set at 15 degrees didn't cool the room and was very noisy
- metal parts of bathroom fixtures were rusty
Overall the room is not a fancy as on the pictures - we had a Deluxe Room. I wouldn't come back, and I wouldn't recommend this hotel to anyone.
Comment from Hotel Management
Nov 27, 2016 by The Palace, Hotel Management
Thank you for taking the time to write a review about your experience at The Palace.
I am extremely disappointed to read that your stay with us did not live up to your expectations and would like to apologize on behalf of all the team. It is only through your feedback and suggestions that we keep improving our product to ensure expectations are met.
We have taken on board your constructive comments with regards to the room in order to enhance our product and service provided.
Once again we apologize for the inconvenience caused during your stay and hope that our commitment to continuously improve will see your return to our hotel in the future.