Ratings based on 941 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Almere

Top hotel plus centrale ligging

Posted Nov 27, 2016
Pros: Leuke restaurants in het Hotel, Temptasian is een echte aanrader. De Libanese Night is echt het beste buffet wat wij hebben meegemaakt
Cons: Ice Machine, nu moesten wij het vragen bij de Bar
Location: Ligt mooi centraal, dichtbij twee leuke shopping malls, leuke restaurants, dichtbij de haven waaruit de cruises vertrekken plus de Ferry naar Valetta.
Zeer goed Hotel, mooie centrale ligging, zeer vriendelijk personeel, plus goede faciliteiten, echt een aanrader als je naar Malta gaat. De volgende keer kiezen wij weer voor dit Hotel.
Comment from Hotel Management
Nov 27, 2016 by The Palace, Hotel Management
Dear Guest Thank you so much for taking the time to review your stay with us. Our whole team were thrilled to read that you had such a great stay and enjoyed our rooms, food and service so much. We very much hope to welcome you back again in the future. Yours sincerely, Kevin Callus General Manager
5 out of 5
by A verified traveler from UK

First class hotel centrally situated

Posted Nov 25, 2016
Pros: Clean, modern, good design features, friendly staff, choice of eating arrangements, great swimming (3 pools) and sunbathing,
Cons: Air conditioning did not work well. We turned it off which is ok in November. Food generally very good but late breakfast had lost its taste.
Location: Centrally situated in Sliema it is well positioned for walking to the ferries to Valetta or to St Julians but away from the seaside crowds.
Generally lived up to its 5 star rating. Decor, design, staff, cleanliness, quality. We were on a self imposed budget so we opted for atrium room ie without balcony. That is ok because we spent most of the time out of the hotel anyway. The swimming pool arrangements were particularly good with 3 different pools including one indoor. They were not at all busy at this time of the year. Great views of the city and the sea from 9th floor. Staff very pleasant. Several from Balkan countries. There was a good choice of eating arrangements. We are not big eaters and generally chose to have snack type food in the "bar".
Comment from Hotel Management
Nov 27, 2016 by The Palace, Hotel Management
Dear Robert, Thank you for choosing The Palace for your recent stay in Malta. I was delighted to read that you had an enjoyable time at our hotel. It was a pleasure to have you as our guest and we very much hope to welcome you back again in the future. Yours sincerely, Kevin Callus Hotel Manager
3 out of 5
by A verified traveler from bournemouth

Good location but

Posted Nov 22, 2016
Pros: Location
Cons: See above comments
Location: Ferry to Valletta shopping at Tigne Point
Needs new furniture in foyer Our room was large but again the furniture has seen better days and the bed and pillows are much too soft, impossible to sleep with marshmallow pillows and mattress. Breakfast well stocked and pretty good.
Comment from Hotel Management
Nov 27, 2016 by The Palace, Hotel Management
Dear caz, We would like to thank you for taking the time to give us your feedback on your recent stay at The Palace. I was glad to read that you found our location convenient. With regards to your comments pertaining to the general upkeep of the room, we are pleased to inform you that embellishment projects are in the pipeline and further refurbishment will be taking place this coming winter. Your feedback is highly appreciated and will help us to improve our ability to always keep upgrading and providing a satisfactory final product. We look forward to the possibility of welcoming you back once again in the near future. Yours sincerely, Kevin Callus Hotel Manager
5 out of 5
by A verified traveler from London

comfortable and very well situated .

Posted Nov 17, 2016
Pros: The cleaniness, the pleasant staff, the room with balcony, the breakfast also where it stands.
Cons: Nothing we can think really
Location: First of all visit Valetta, go to the three cities , also to Mdina not to miss, easy to go to Gozo,the promenade from Sliema to St Julian is beautiful
The Palace hotel was very pleasant, comfortable room, lovely staff, excellent breakfast which we enjoyed for a week , the meals at the Tabloid were excellent not only plentiful but tasty food! The service was first class, really a 5 stars hotel! Our room was facing the sea and Valetta, the balcony was a bonus where we could take a coffee courtesy of the hotel. There were also two swimming pools and a sauna and a spa, all very nice indeed! It only took us 5 minutes at the most to arrive on the beautiful promenade and to the various buses to Valetta , and a lot of other places.
Comment from Hotel Management
Nov 19, 2016 by The Palace, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kevin Callus Hotel Manager
4 out of 5
by A verified traveler

Gott hotell

Posted Nov 15, 2016
Bekvämt smidigt hotell med god service. Bra wifi och sköna sängar. Pool och spa på taket- mycket trevligt upplägg.
Comment from Hotel Management
Nov 19, 2016 by The Palace, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kevin Callus Hotel Manager
5 out of 5
by A verified traveler

Excellent

Posted Nov 14, 2016
Pros: Great location, good facilities, excellent breakfast and helpful staff.
Cons: Nothing, even the close proximity of a church and its bells are muted by excellent double glazing.
Location: Close to bus stops that take you all over the island, just a short walk to sea front and a wide choice of restaurants.
Comment from Hotel Management
Nov 19, 2016 by The Palace, Hotel Management
Dear Clare, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kevin Callus Hotel Manager
3 out of 5
by A verified traveler

Not a 5 start hotel for sure

Posted Nov 14, 2016
Pros: Staff was friendly and helped to solve problems fast, breakfast was good.
Cons: - no toothbrush and paste, no body lotions etc - horrible shampoo - noisy and ineffective AC - old and rusty bathroom fixtures
Location: Location is good for travelling, close to the ferries and busses.
You expect some things in a 5 start hotel, but you won't get them in the Palace: - body lotions, toothbrush, toothpaste - you just don't have these things, which are common even in some 3 star hotels - normally you get good quality shampoos of famous brands etc in 5 stars, here the shampoo was so bad, it ruined my hair - old air conditioner even set at 15 degrees didn't cool the room and was very noisy - metal parts of bathroom fixtures were rusty Overall the room is not a fancy as on the pictures - we had a Deluxe Room. I wouldn't come back, and I wouldn't recommend this hotel to anyone.
Comment from Hotel Management
Nov 27, 2016 by The Palace, Hotel Management
Dear Elena, Thank you for taking the time to write a review about your experience at The Palace. I am extremely disappointed to read that your stay with us did not live up to your expectations and would like to apologize on behalf of all the team. It is only through your feedback and suggestions that we keep improving our product to ensure expectations are met. We have taken on board your constructive comments with regards to the room in order to enhance our product and service provided. Once again we apologize for the inconvenience caused during your stay and hope that our commitment to continuously improve will see your return to our hotel in the future. Yours sincerely, Kevin Callus General Manager
5 out of 5
by A verified traveler

Posted Nov 14, 2016
Pros: Sa situation
Tout à fait conforme à ce que nous attendions Un sans faute
Comment from Hotel Management
Nov 19, 2016 by The Palace, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kevin Callus Hotel Manager
2 out of 5
by A verified traveler from England

Not a Five Star Hotel

Posted Nov 10, 2016
Pros: The staff
Cons: It's basic, boring, unimaginative rooms.
Location: Quiet. Very near to the sea front and wonderful views, especially from the 9th floor.
When you book a Five Star hotel you expect "luxury". This hotel sadly does not have any luxurious content in its rooms or its food. The staff and the Manager are outstanding and it is very sad the hotel does not reflect the staff. The rooms are dull, unimaginative (not wall art, pictures whatsoever). The rooms are very basic and need refurbishing. Even the seat at the desk in the room is a wooden seat - very uncomfortable. However, the only saving grace are the beds - they were very comfortable. The hot food in the Tabloid Restaurant was barely warm, albeit a wonderful selection. I really wish this hotel would turn itself into a 5-Star hotel, as I can only consider it as a 3/4 Start for its amenities and comfort.
Comment from Hotel Management
Nov 19, 2016 by The Palace, Hotel Management
Dear Gill,, We would like to thank you for taking the time to give us your feedback on your recent stay at The Palace. I was glad to read that you were pleased with our location and we thank you for your kind words about our staff. With regards to your comments pertaining to the general upkeep of the Hotel and rooms, we are pleased to inform you that embellishment projects are in the pipeline and further refurbishment will be taking place this coming winter. Your feedback is highly appreciated and will help us to improve our ability to always keep upgrading and providing a satisfactory final product. We look forward to welcoming you once again at The Palace in the near future! Yours sincerely, Kevin Callus Hotel Manager
5 out of 5
by A verified traveler from London

Nice hotel with sea views

Posted Nov 9, 2016
The rooftop restaurant & pool views were amazing, even though the pool was closed during my stay, I can imagine it to be very nice in the summer. Hotel staff were very friendly & did their upmost to make sure our stay was enjoyable. Breakfast was good with a variety of different foods & egg station to make fresh omelettes etc. We were upgraded because of our anniversary so room size was comfortable but not sure how big the standard rooms are. Location was good for us as it was away from the busy streets & there are shops & restaurants nearby.
Comment from Hotel Management
Nov 10, 2016 by The Palace Hotel, Hotel Management
Dear Couple getaway, We would like to thank you for taking the time to give us your feedback on your recent stay at The Palace. I was glad to read that you enjoyed your stay with us, as our guests’ satisfaction is our main priority. It was a pleasure to have you as our guest and we very much hope to welcome you back again in the future. Yours sincerely, Kevin Callus Hotel Manager